Big Motoring World - Leeds Reviews 

Buying the car was brilliant! Couldn’t fault! However the handover was terrible! Was kept waiting with no answers, should be a happy time collecting a new car but the handover over team was very miserable and not helpful one bit! Was disappointed as the back of my car hadn’t been cleaned… this is something you’d expect when collecting your new car

Very disappointing with the way the Leeds Big motoring World looked after me when buying my new car.
When i went for a test drive, i had to give them my driving licence for insurance purposes. The salesman took it away and forgot to give me it back.
I got home 20 miles away, realised i didn't have my licence and called the garage straight back. They said they would post it to me. 1 week later i still hadn't received my licence thru the post.
I went back to motoring world 7 days later to purchase the car i had test driven. I wanted to part exchange my car but they were £900 below what i was offered by another company, so had to sell my car then come back to pay outright for my new car.
The salesman kept disappearing leaving me on my own not telling me what was going on.
I asked him to find out if my licence was still on site, or if it had been posted, he and nobody else new what had happened to it.
The car had to go back 3 times to get valeted to a clean standard.
The lady in the handover section was very pleasant and courteous and helped with the taxing of the vehicle.
So now i have had to get in touch with GOV UK, and tell them my licence had been lost and needed a replacement. This i have done at my own cost.
Your cars are great, your reception team are very good but your sales team and after care needs improving

Booked a test drive for 13.00 today at the Leeds branch, left without seeing the car after having waited 1 hour!!
No update regarding when we would be attended to... there were numerous sales personnel present looking busy doing nothing.
What a totally unprofessional outfit... quite remarkable, obviously they are not very bothered about selling cars.
Well tough luck I bought a car from another dealer!!

Uwais was very knowledgeable and patient in how he took me through the process of test driving, selecting and finally buying my car. I was disappointed that the quote I obtained online at big motoring world for part exchanging my old vehicle wasn’t honoured- initially the price I was given on the day of exchange and purchase was 40% lower than quote yet my actual car wasn’t examined or looked at so I’m unsure why the quotes were so different. Eventually after some
Negotiation, we came to a price, which was above my top budget slightly, that included a 3 year warranty and brought the exchange value on my car back within sight of the original online quote.
I had heard that completing sales at this company was long and drawn out however I found it quite efficient- payment was quick and secure, the staff walked me through taxing the new vehicle and allowed me time to alter my insurance.

Billy was fantastic from start to finish. Explained everything so clearly and wasn’t pushy with any of the options. Made the whole process of buying a new car really simple and easy! Thank you so much.

Update 26.05.26

We went this evening to pick up the car at the time we had been booked in and it took nearly 2 hours to get it, meaning we missed an appointment we had afterwards.

I felt sorry for the staff, Elise who helped us was working really hard under totally unacceptable conditions. There were not enough staff to deal with the customers waiting, it was a total disgrace and disregard for the people waiting, their lives and time, resulting in a dreadful customer experience.

I’ve changed my original review from 5 stars to 3; one star for both the staff who dealt with us and 1 for the car.

Leadership needs to put customers at the heart of what they do and to support their staff on the ground better if the ‘big on trust’ and ‘big on service’ claims are to be achieved.

24.05.26
Support and communication from our initial contact was very smooth, supportive and we never felt pressurised at all.
The set up at the warehouse is very impressive, and what was really good was how the car we had liked was moved from one location to the one nearer to us.
Adam was incredibly patient, professional and helpful. He took us through everything very clearly and answered all our questions.
We are thankful for all the help and advice.

The salesman Arfan was extremely helpful and made the process dead easy !

Worst customer service experience in my life. I had a car reserved and drove down for a part exchange deal. I was quoted £8.6k–£10.3k via their website . I even called beforehand to double-check, and they confirmed £8.6k was the minimum "poor condition" price. After driving 4 hours, they offered me £7,500. My car is in very good condition with a brand-new MOT.
They had no justification for what happened and one of the salesmen told me that head office gets paid 10 pounds per customer they get through the door!! They literally admitted to me that they lie to get people to the showroom.
I asked to see the manager so see how this happened, I was told he’s busy
Completely dishonest business practice.

Went with my daughter to look for a car , the sales person (MO) was great , he wasn't pushy at all , but the help he gave us was excellent and we did get a car . Thank you MO . The finance side of it wasn't very good at all infact it was truly bad. After complaining twice after sitting for a hour after our appointment time , a young man called Jack came to us and finely got things sorted and explained the things that we weren't sure about . The hand over wasn't brilliant either , we were given the keys and asked to look at the car he didn't come out with us to explain any features . We came back in and questioned about some marks on the car he said he would book it in , I'm not hopeful of it being done . We were told it had a full service history but we haven't got a service book so will have to return to sort that out . All in all sales were good but the rest bad .

Visited the store to look at a Kia and a Nissan car. Unfortunately, the experience was very disappointing. We were left waiting for more than 40 minutes, which felt extremely unprofessional. The staff member assisting us lacked basic knowledge and was unable to answer simple questions.

After waiting all that time to see the Kia, we were told the car battery was dead, so we couldn’t even view the inside of the vehicle. Despite wasting our time, we were then asked to book another appointment.

Overall, the service was unpleasant. The staff member was rude, had a bad attitude, and made the entire experience frustrating and unprofessional.

I would like to thank Mo Bala for all the help and support he’s given me when going through all my application for my finance. Very polite and helpful and has been great throughout it all.

⭐ 1 Star – Extremely disappointing experience

I paid £129 to transfer a vehicle to the Leeds branch and travelled to view it, expecting the car to match the online presentation. Unfortunately, I found a significant scratch that had not been clearly shown. A salesperson initially agreed this would be repaired, and I was ready to proceed with the purchase.

At the final stage, this agreement was suddenly withdrawn by management without explanation. After spending an entire day, providing personal details, and preparing to complete the purchase, I left feeling completely misled.

What made the experience worse was the continued focus on discussing additional warranty products, despite me repeatedly explaining that I was not interested in buying extra cover. I felt more pressure to purchase add-ons than support in resolving concerns about the vehicle itself.

I raised a formal complaint afterwards. Following their investigation, the company confirmed their “position remains unchanged”, refused to refund the £129 transfer fee, stated they could not determine what had been promised regarding the repair, and issued a final response directing me to The Motor Ombudsman.

The issue is not simply the money. It is the lack of consistency, accountability, and customer care throughout the process.

I strongly recommend future buyers get every promise in writing before paying transfer fees or travelling to view a vehicle

Recently bought a car from Big motoring world and although taken a couple of months to come to a decision Mo has been through it all with me without any pressure. He sat through every small detail and supported with advice and suggestions on the best options and got the best deal possible

⭐⭐⭐⭐⭐ Stress-free and easy!
I had a wonderful experience at Motorworld. From the moment I arrived, there was absolutely no pressure or stress. They let me take my time looking at all the cars on my own, letting me know that whenever I was ready or if I found the right car, I could just grab an assistant for help. It made the whole process incredibly relaxed and enjoyable. Highly recommend!

I collected a 2023 Qashqai on 11th May 2026. Car started making louder noises on 13th May 2026. I took it to a garage to have it checked out. They informed me all 4 brake discs were heavily corroded and need it replacing. I contacted big motoring world Leeds to ask them to authorised the repair, instead they ask for a report from mechanic. Which i provided on 14th May along with rejection of vehicle under Consumer Rights Act 2015.
15th May 2026, Aftersales declined rejection of vehicle saying brake discs just needed re-greasing.
18th May 2026, i took the vehicle to Auto Doctor Mechanic. He was shock at the state my car was in. He informed me the car have had left side door damage, loose bumper and bonnet damage prior to sale and not repaired properly as they have left something inside the sill of car which keeps rattling inside the vehicle. Also brake discs were worn and dealer have put new brake pads on all 4 worn brake discs. Hence the vehicle is squeaking, rattling and making loud noises.
Mechanic was kind enough to provide me with video evidence of mechanical fault as well as vehicle not as described, not fit for purpose and not of satisfactory standards.
He advised me to take car back to big motoring world in Leeds and ask for refund. Which i was well in my rights as i have discovered faults with vehicle 2 days after collecting it from them. Also they have been ignoring my numerous phone calls.
18th May 2026, i went back to big motoring world in Leeds with video evidence. Sales manager refused to speak with mechanic. Then He informs me that he dont do refunds. Ask me to contact aftersales team, which i have been doing since 13th May 2026. He said aftersales have declined my request to reject vehicle, and i have to start again WHAT A JOKE. Sales manager refused to take car, keys and documents from me. He also said nobody there would take it from me either.
They forced me to drive back in a unsafe vehicle by telling me not to leave the car there.
Afterwards i went to seek legal advice, they advised me to stop driving the vehicle.
Email them the video evidence of fault with vehicle,
request they refund my money in full
And arrange collection of the vehicle asap.
As vehicle is not as described, not fit for purpose and not of satisfactory standards under Consumer Rights Act 2015
i am rejecting vehicle again.
I have emailed big motoring world Leeds again and again, no reply as usual.
20th May 2026, i rang aftersales team, they said they are dealing with my case. I ask them to email me back.
Guess wot, not heard from him.
If i could put minus stars for this company i would.
The amount of stress they put me through coz I ask for my money back for a faulty vehicle. Car was described as having full service history, it has not been serviced 2026. It should be part history.
I have been ringing around, driving around to different places to ask mechanics to checked the vehicle out, they all say the same faults.
They are quick to take your money but their aftersales has left alot to be desired.
Regardless of who put the specs of vehicle details on website, big motoring world Leeds is responsible for selling a faulty vehicle not fit for purpose.
28th May their aftersales team have replied via email denying there was anything wrong with vehicle. They blatantly totally disregard the video evidence, refused to collect vehicle and issue refund. These ppl are a law onto themselves, no wonder they expand by conning ppl out of their money. As far as consumer rights go, to these clowns it doesnt exist coz they can easily ignored the issues and denied it even exist. Be very wary dealing with these clowns.

The sales people are very polite and helpful which makes it a smooth transaction when dealing with them.
The reason that I gave 4 stars was because we had to go to a Post Office to tax the car as it had previously been a mobility vehicle and nobody told us about the amount of VED we needed to pay...a staggering £640 a year for the next 5 years! A warning from BMW would have been nice.

Not very accommodating to customer needs, mainly because I couldn't complete a deal in 3 days and had already sorted my own finance out.

Fantastic experience and would highly recommend. Great choice of cars and the staff were beyond helpful and knowledgable. I will be back when I need a new vehicle.

Mo Bala from Leeds is just amazing, he was helping me to choose the right car and explained everything clearly during the drive test and buying process. Much appreciated!

Paid a £129 transfer fee to see a car at Leeds. Before the appointment, they hounded me with calls to come in early. When I actually showed up, I was told the car was damaged in transit and I couldn't test drive it.

A week later, the car has vanished from the website, I’ve had zero updates, and my email from a week ago has been ignored. Trying to phone them is a nightmare of being passed around in circles. They have effectively stolen my £129. The only call I got was a customer service follow-up where the agent sounded completely checked out. Shoutout to the original salesperson who was nice, but the company’s management and communication are a joke. Refund my money