Mr. Husaifa much polite guy.. i have talked to him many times regarding new server purchase, domain renewal etc, each time discussing with him he is humble and responded in good manner.. His response... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Dear Harshita, I would like to sincerely thank you for your excellent support and guidance regarding the issue I was facing with the refund and surrender of my VPS Hosting plan. I am ve... Toon meer
Bedrijf heeft geantwoord
I had issue with BigRock regarding the selected plan. I spoke to Akshay Chandra from the sales team he understood my issue and was able to resolve the same and explained me what I need to do as a next... Toon meer
Bedrijf heeft geantwoord
Harshitha provided excellent support with my cPanel and VPS setup. She was very helpful, patient, and guided me clearly throughout the entire process. She helped resolve my setup issues quickly and m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
India's #1 Domain Registration & Web hosting company offers a plethora of specialized web services including domain registration, domain search and domain hosting. Register domain names at cheapest prices backed by 24x7 support. Call on 1-800-200-7625 ...
Contactgegevens
Old Nagardas Road, 400047, Mumbai, Verenigde Staten
- www.bigrock.in
4,7
Uitstekend
825 reviews
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The host service will work only 3 to 4…
The host service will work only 3 to 4 days . after that it start issues. It will only show 404 page. if you call or chat with support they will ask to wait 24 to 48 hours and it will reapeat. now more than 3 months i am waiting. nothin happend . i purchased from godaddy , its perfectly working. Dear people don't buy from Bighost. you will loose you time and money
13 mei 2026
Review zonder uitnodiging
Antwoord van BigRock
Hi Customer,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to experience recurring errors on your website.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at grievance-officer@bigrock.com, so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Kind regards,
Renan D.
Online Experience Specialist
Jason was quick and relevant
Jason was quick and relevant. Great job.
22 augustus 2026
Review zonder uitnodiging
Antwoord van BigRock
Hi Customer,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
He'd helped us so fastly and friendly.
I'm so glad to meet Support "Jason". He'd helped us so fastly and friendly.
22 augustus 2026
Review zonder uitnodiging
Antwoord van BigRock
Hi Customer,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
I am giving 1 star because there is no…
I am giving 1 star because there is no option of zero star. The sales team tell good things but my website get frequently down because there VPS is down and whenever we ask the support team then only one thing they say team is working on the issue. I am also mailed to grievance-officer and worst Vps. Don't take as it is not worth.
22 augustus 2026
Review zonder uitnodiging
Antwoord van BigRock
Hi Akash,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to experience frequent website downtime due to VPS issues and to receive limited updates regarding the progress of the investigation.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at grievance-officer@bigrock.com, so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Kind regards,
Renan D.
Online Experience Specialist
Worst hosting service provider...never…
Worst hosting service provider...never get any service From this company...if you don't believe take their service then you will know...all time there will be a malware attack ..one time my full DB and website were deleted ...there is zerooooo security on server...everytime CC will blame user...so be carefull taking BIGSHOCK( bigrock) service....my full hosting plan they put on hold saying that there are malware in my wesites.. all reviews here are paid ...
17 augustus 2026
Review zonder uitnodiging
Antwoord van BigRock
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear that you have had a disappointing experience with our hosting service and that you feel you have not received the level of support you expected.
We understand how frustrating it can be when you feel your concerns have not been properly addressed. This is not the level of service we aim to provide, and we take your feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate your concerns and follow up appropriately.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Issue resolved
The agent Atiya is very helpful and of co-operative nature, helped me and gave all the necessary information required to install the SSL certificate and the issue resolved.
20 augustus 2026
Review zonder uitnodiging
Antwoord van BigRock
Hi Chetan,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
nice Ajil c service
20 augustus 2026
Review zonder uitnodiging
Antwoord van BigRock
Hi Sovondeb,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Completely dissatisfied with the…
Completely dissatisfied with the service. They take full payment promptly, but the moment you need technical support or help correcting a mistake, they disappear. There is no proper email response, no follow-up calls, and their toll-free number doesn't even work. The support channels exist only for show. The only time they ever contact you on time is when it's time to renew. A terrible experience—avoid them if you expect reliable customer service.
19 augustus 2026
Review zonder uitnodiging
Antwoord van BigRock
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and the difficulties you encountered when trying to reach our support team.
We understand how frustrating it is to feel that your concerns were not properly addressed, particularly when you expected timely assistance and follow-up. This is not the level of service we aim to provide, and we take your feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
I am very satisfied
I am very satisfied. It’s a big relief for me.
19 augustus 2026
Review zonder uitnodiging
Antwoord van BigRock
Hi Sri Priya,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Mr Rizwan was in touch with me and…
Mr Rizwan was in touch with me and helped me to get my renewal done without any hassle and also given a best offer price
19 augustus 2026
Review zonder uitnodiging
Antwoord van BigRock
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Munish good service cool
19 augustus 2026
Review zonder uitnodiging
Antwoord van BigRock
Hi Sangameswara,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Antwoord van BigRock
Hi Sapna,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Amazing
My 4–5 years of experience with BigRock have been excellent. They have always been accommodating of our requests, provided the right feedback and suggestions, and offered very competitive pricing. Pranav Gupta was my POC and has been especially helpful throughout and has consistently gone above and beyond to support us. Highly recommended!
19 augustus 2025
Review zonder uitnodiging
Antwoord van BigRock
Hi Rahul,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Shama Feedback
Shama is so helpfull and did resolve the issue and listen very well
19 augustus 2026
Review zonder uitnodiging
Antwoord van BigRock
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Antwoord van BigRock
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
It was a great experience and support…
It was a great experience and support discussion with customer support representative Ajil C., he was quick and helpful and answer my all the queries patiently.
Another thing which I want to bring into your Team Lead notice is that the chatbot disconnected multiple time, before connecting with Ajil C. I have connected 3~4 agents, and all dropped the support call from their end, which is quite frustrated for your customer having relationship with BigRocks over the last 10 years.
Thank you BigRocks Team, would love to connect with you guys in further.
19 augustus 2026
Review zonder uitnodiging
Antwoord van BigRock
Hi Himanshu,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Experience was great Ms Apurva
Experience was great Ms Apurva
I approve her customer service she has helped us to understand the process clean and clear
Thank you for the support
I expect the same for up coming years
19 augustus 2026
Review zonder uitnodiging
Antwoord van BigRock
Hi Kiran,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
That experience of having a…
That experience of having a conversation with Harshitha ma'am was really good, so supportive and guided very nicely
19 augustus 2026
Review zonder uitnodiging
Antwoord van BigRock
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Well assisted by Rizwan. Very helpful!
Rizwan, he assisted us in renewal of our google workspace account. he was well concerned and polite and was there with us through all the payment process.
19 augustus 2026
Review zonder uitnodiging
Antwoord van BigRock
Hi Ayaz,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
it was great talking with customer…
it was great talking with customer support they helped me a lot specially harshita
19 augustus 2026
Review zonder uitnodiging
Antwoord van BigRock
Hi Rudraksh,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
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