I am certain I chose the one time purchase but have today found I have been charged again and seemingly signed up to a subscription! But wait, there's more... my first (and I thought only) order has n... Toon meer
Bedrijf heeft geantwoord
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I received a severely damaged package that created a mess on my front porch as well as a mess in my kitchen. I contacted Biocol via email lead in the evening before I went to bed. My email was direct... Toon meer
Bedrijf heeft geantwoord
I decided to give Something for a detox week a try on the back of the holiday season, too much food and drinking and jumped on the subscription to keep the cost down a bit. I did it for ca 2 months an... Toon meer
Bedrijf heeft geantwoord
Amazing product and even better customer service. Every detail is carefully planned. I’ve been on something for liver health for over 6 months and my energy and focus improved 100%. Couldn’t recomm... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Biocol Labs – The future of health is Nature At Biocol Labs, we believe taking care of your health should feel natural, simple, and effective. Born in Lisbon back in 1977, we’ve been creating plant- and mineral-based supplements for decades, always with one mission in mind: to offer cleaner, smarter alternatives to chemical-heavy products. Life today can be stressful and fast-paced, and our products are designed to help you keep up — whether you need better sleep, more focus, stronger immunity, or a little extra energy. We’re especially proud of our natural formulas that support liver health, giving your body the reset it deserves so you can feel lighter, clearer, and more balanced every day. What makes us different? We combine the power of nature with modern science to create supplements that are effective, clean, and trustworthy. No unnecessary chemicals, no nonsense — just products you can feel good about putting into your body. Trusted by thousands of people worldwide, Biocol Labs is more than a supplement brand: we’re your daily partner in living a healthier, more conscious lifestyle. From Lisbon to wherever you are, we’re here to help you feel your best, naturally.
Contactgegevens
Rua nova da piedade 21, 1200-420, Lisboa, Portugal
- -
- hello@biocollabs.com
- www.biocollabs.com
3,3
Gemiddeld
150 reviews
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Quick easy helpful response to my query
1 juni 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Sapphira,
Thank you! 🌿 Quick and helpful is exactly what we're here for.
Glad we could help!
Kind regards,
The Biocol Labs Team
Have used Bicol Labs for over a year…
Have used Bicol Labs for over a year with good results!
1 juni 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Sandra,
Over a year of good results, so lovely to hear from a loyal customer!
Thank you for sticking with us and for taking the time to share. Here's to many more!
Kind regards,
The Biocol Labs Team
After 3 weeks taking the detox
After 3 weeks taking the detox, I feel less bloated, and my immunity has increased.
1 mei 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Gaby! Three weeks in and already feeling the difference — that's great to hear!
Using our detox with consistency in combination with a healthy lifestyle really does make all the difference. Keep it up!
Kind regards,
The Biocol Labs Team
Scam!
I am certain I chose the one time purchase but have today found I have been charged again and seemingly signed up to a subscription! But wait, there's more... my first (and I thought only) order has not arrived despite now paying for 2! Surely this cannot be legal? Also, impossible to cancel through the portal and when trying to cancel by email told to do it though the portal! Total scam company .
25 mei 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Craig,
We're truly sorry for this experience — we understand how alarming this must feel.
In the meantime, our customer service team has cancelled your subscription and sent you a confirmation by email.
We sincerely apologize that managing it through your account wasn't straightforward — we're taking that feedback seriously and working on improvements. Please don't hesitate to reach out to us at hello@biocollabs.com if there's anything else we can help with.
Kind regards,
The Biocol Labs Team
Love the ampoules
Love the ampoules, really thoughtful about the environment. The product itself has been amazing, genuinely noticed a difference with bloating. Already subscribed!
13 mei 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Thank you! We put a lot of thought into the format and sustainability, so it's wonderful to hear that comes through.
And less bloating — that's what it's all about. Welcome to the subscription community!
Kind regards,
The Biocol Labs Team
Antwoord van Biocol Labs
That means a lot!
Keep going, your body will thank you!
Kind regards,
The Biocol Labs Team
I took the liver supplements and loved…
I took the liver supplements and loved them!!!
15 maart 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Thank you! So glad the liver supplements hit the mark — here's to keeping that liver happy!
Kind regards,
The Biocol Labs Team
Excellent experience with Something for a Detox Week
I decided to give Something for a detox week a try on the back of the holiday season, too much food and drinking and jumped on the subscription to keep the cost down a bit. I did it for ca 2 months and feel like it definitely helped 're-set' my stomach. I did also take other steps at the same in terms of better, lighter foods and I enjoy intermittent fasting, so it's hard to say how or where it made the difference - but the bottom line is I feel lighter, less bloated and I will be back to try this or other products again. The glass tubes are super easy to use - I can understand the apprehension with glass from some users - but it really is simple to snap off one end - and while aiming the open end into a glass - snap off the other end. Easy. Tastes quite good too! And crucially, when it came time to adjust my subscription; their customer support was second to none. Thank you!
1 mei 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Rie,
WAUW! Thank you for such a thoughtful review!
A post-holiday reset that leaves you feeling lighter and less bloated — Great hearing that!
And we love that you even shared your tips on the glass ampoules, that'll help others for sure! So glad our support team could make the subscription experience smooth too.
See you on the next one!
Kind regards,
The Biocol Labs Team
Order not received
Order not received, no customer service second subscription gone out of bank and no way of getting money back.
2 april 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Deborah,
We're sorry to hear this — however, we don't seem to have any record of communication from you in our customer service inbox.
Please reach out to us at hello@biocollabs.com with your details (281616 is not Biocol's order number) and we'll get this sorted right away.
In the meantime, you can also log in to your personal account with your email address to manage your subscription directly.
Kind regards,
The Biocol Labs Team
Stuart was very helpful and quick to…
Stuart was very helpful and quick to help me resolve my issue.
28 april 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Joann,
Thank you for sharing this!
We'll make sure Stuart knows — so glad our customer service could help quickly!
Kind regards,
The Biocol Labs Team
I have canceled my and subscription 3…
I have canceled my and subscription 3 times! They still have tried to run my debit card! These products are expensive and I haven't seen the benefits from them! It's a nightmare, they have to stop!
27 april 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Angela,
We're truly sorry for this experience — we completely understand your frustration. Please log in to your customer portal where you are in full control to manage and cancel your subscription at any time.
If you need any help doing so, our team is always ready at hello@biocollabs.com.
Kind regards,
The Biocol Labs Team
So grateful for their understanding…
So grateful for their understanding after my packages were stolen! GREAT PRODUCTS!
25 april 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi there,
That's the last thing we'd want to happen — so sorry about your stolen packages! We're glad we could help, and even happier to hear you love the products. You're very welcome!
Kind regards,
The Biocol Labs Team
Dont like running out of product
Dont like running out of product, they need to change the shipper to many issues to mention. I’m happy with the product, just don’t like the shipper they use. Currently I’m still waiting for my shipment.
14 april 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Gerald,
Thank you for the honest feedback — we hear you!
We're really glad the product is working for you, and we completely understand the frustration with shipping delays. We're actively working in the background to improve this and get your shipment to you as soon as possible. We appreciate your patience!
Kind regards,
The Biocol Labs Team
In my experience Biocol products are…
In my experience Biocol products are consistently effective in doing as they promise.
25 april 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Julian,
Thank you for the kind words! Consistently delivering on our promises is everything to us — so glad you're experiencing that firsthand.
Kind regards,
The Biocol Labs Team
Love it
Love it. Detoxed my liver which help to regulate my hormones and got me normal again. Also, deceased my sweet cravings.
18 april 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Lashanda,
That's amazing to hear! Thank you for sharing your results with us — using our detox with consistency in combination with a healthy lifestyle really does make all the difference. Keep it up, your liver will thank you!
Kind regards,
The Biocol Labs Team
Great experience
I really do enjoy the product. The customer service was also excellent. I’m tight on money right now and I’d forgotten about my subscription. I asked for a refund/cancellation and they immediately did it. So grateful they understand and were able to.
11 april 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Emma,
Thank you for the kind words! We completely understand that life has its moments, and we're always happy to help however we can. So glad our team could take care of it quickly.
We hope to welcome you back whenever the time is right!
Kind regards,
The Biocol Labs Team
Disappointing experience overall
Disappointing experience overall. The product did not meet expectations and the subscription management process was unclear and frustrating. I would have liked much more transparency and a smoother customer experience. Do not recommend
31 januari 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Bjork,
Thank you for taking the time to share this — we're sorry the experience fell short. Transparency around subscriptions is something we take seriously and are actively working to improve, so your feedback is genuinely valuable to us.
If there's anything still unresolved, please don't hesitate to reach out to our team directly at hello@biocollabs.com and we'll make it right.
Kind regards,
The Biocol Labs Team
Damaged package and customer service issue.
I received a severely damaged package that created a mess on my front porch as well as a mess in my kitchen. I contacted Biocol via email lead in the evening before I went to bed. My email was direct and concerning, because it wasn’t the first time I’ve had a problem with a delivery from Biocol. With a matter of a couple of hours, a representative responded and a new shipment had been sent. They also fix the issue from the previous shipment that didn’t go well. I challenged them to do better with their customer service and they did.
6 april 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Nathan,
Thank you for being honest with us — and for giving us the chance to do better.
We're sorry you had to deal with a damaged package, especially not for the first time. We're really glad our team could respond quickly and make it right. Your challenge pushed us, and that's exactly the kind of feedback we need. We won't let you down!
Kind regards,
The Biocol Labs Team
I love the Detox Week products
Great products, excellent customer service.
1 april 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Dylan,
Thank you for the lovely review!
So happy to hear you're loving the Detox Week products — and that our team could match that experience. See you on the next one!
Kind regards,
The Biocol Labs Team
Quick response
when I rec'd the order email, I quickly responded with my test trial info. Stuart responded quckly with an order cancellation without questions or hesitation. Much appreciated.
1 april 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Tamara,
Thank you for sharing this! We're glad our Customer Service Team, could take care of everything so quickly and smoothly. That's exactly the experience we want for everyone. Hope to see you back whenever the time feels right!
Kind regards,
The Biocol Labs Team
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