BIRCH+FOG Reviews 75

What made my experience great?
I'll tell you.

"Birch+Fog Customer Support"

Birch+Fog provided me some of the most professional, friendliest, competent and nicest customer service I've EVER received on-line.
Period.
I've used these THC products on and off for about 47 years.
The mistake Birch+Fog made that brought me here to write my first Internet product review is one that anyone could make.
Wrong product shipped.
I reached out immediately by email.

The first of my team, we'll call her "Lady S" responded the next day to my email outlining the mistake that had been made on my order our journey to customer to satisfaction began. 👍
Once the error was acknowledged and corrected, we were full speed ahead.
Lady S sent a new order to Lady E.

Lady E was all over it.
I mean the transit👌
She was all over the transit 😊
With the new order created and loaded up on the truck 'it was "on the road again🎶" 🚚

Throughout the process Lady St. personally followed up with me
Making sure that I was a happy customer and pleased with the outcome.

I was.

Ladies S, E & St. rock!
My team was with me the whole the way from BC to Mississauga On-line.
And there You go - order arrived.

Needless to say, I was both surprised, thrilled and somewhat inspired with the way this whole thing played out.
So, I'm hoping this review, written from the heart, helps some of you more sophisticated seniors make an informed decision about from whom you buy.
That sounded very seventies.
Birch+Fog delivered my product within 3 days!! Remember, that's good 'olé Canada Post - no charge

Well done.

Attn Jenny,
You say I owe $ ….please inform me as to what I owe? I paid all the transactions that were taken away on the visa when I was on the phone with Annalise when the problem occurred? Please let me know….I would really appreciate a phone call and I could work it out that way?
I will be home tomorrow after 2:00 my time…3:00 your time. I will be home all day Thursday and Friday. If I happen to miss your call I will return your call when it shows on display.
Thank you
Rita

Birch & Fog has the WORST shipping\Customer Service I have had the displeasure to experience. After messing up 2 orders and literally taking well over a month to deliver on both occasions (after numerous call and emails), my 3rd order (what was I thinking) did not arrive at all. I started the 'where is my order' process after the order not arriving and this time they simply did not respond to emails. I had to escalate the issue through VISA to get my money back. In my dealing with their 'Customer Service' I was lied to about my order status numerous times..when I insisted my issue be escalated in their organization, I was told there is no escalation... unbelievable. In my digging I did find others that have left reviews of a similar experience. If you place an order, you are at risk of late delivery or none at all..and no way to contact other than emails that don't get answered...STAY AWAY, there are better suppliers.

***UPDATE***
Based on your below 'sincere' request to reach out, I did. December 10 through your Customer Support channel, again directly to your email December 11 and again directly to your email December 17! GHOSTED AGAIN!! NO RESPONSE, NOTHING, ZERO!!!

Are you serious?? Have I not already wasted enough time on Birch & Fog? Why would you make such a ridiculous plea to just NOT RESPOND??

Go elsewhere people, be treated with respect, no one deserves this..at least they aren't holding my money this time, forcing me to engage VISA to pursue them.

Beware of Birch and Fog, there are obviously issues all the way up the line.

Absolutely horrible service from a horrible company. I made an order sept 28th and it has not shipped because they say their software doesn’t recognize my address. Well since they can’t deliver I told them to refund me. They haven’t done that and now haven’t heard anything. So now I’m forced to go to my bank tomorrow, and possibly call the RCMP on this company to get my money back and file a complaint. Be warned very horrible company.

This company has the best service and product.
Period.
They do care about customers.
Fast response to email questions and delivery is fast.
I will continue to order from here.
Thank you, guys.

I’ve bought from B+F a couple of times. Their prices are fair and provide exceptional customer service, AND it’s Canadian! 😁

The CSR’s (Annalise) communication was very professional and friendly from when my order shipped, to the minor hiccup w/ shipping info, to ensuring I received it. The messages I received were directly from her, not an automated email.

The products are great quality, easy to shop for and the delivery is super quick! Never been disappointed with my purchases

Your products I have tried are amazing and this is the best store I have ever ordered from. Customer service is exceptional and I’ve never had an issue with any of the products I’ve ordered from you. I will continue to order your products.

Product is great and with so much variety. Delivery is fast and the items are very well packaged and discreet. Website is friendly and inviting. Just a very good experience all the way around!

Very fast shipping, no hassle with orders. Good Company.

B&F are my goto for CBD, CBG and THC
The selection and value are fantastic and the delivery is fast and safe.
As someone with chronic pain issues, I value B&F's products, accessibility and information.

Lots of great selection not available on OCS. Reasonable prices. Much stronger THC options than what is avaialble on OCS as well.

The products are reasonably priced and high quality. Searching on the site, and ordering are easy processes, no issues whatsoever.

Birch and Fog is great to deal with, easy website to navigate, variety of products is great!!! Prices are reasonable, love the frequent sales!! Love the Quality of products!! The CBD products and oil are fantastic!!!Also vegan options appealing!

I got a sample pack of a bunch of things I’ve never tried before and I was so happy with everything I received. Shipping is always quick and I trust this brand!

I have been dealing with Birch+Fog for a few years and what stands out most for me is the customer service. Immediate. Caring. Productive (aka gets it done!). The products are perfect for what I am looking for and the convenience of ordering and how quickly I get my orders is the best. Could not be happier.

I've ordered several times, the items are always well packaged, discrete and good quality. I remember I once ordered during a heat wave and the items were packaged with little dry ice packets, so my gummies didn't melt.

I have ordered from other companies in the past, but for product availability, customer support and variety, this is my go to place now. And now that they offer the therapeutic shrooms, icing on the cake.

Birch and Fog never disappoints. The product selection is great and the customer service is excellent. Ordering is easy and processing and delivery is always quick.

Birch & Fog has an amazing selection of products to choose from. Weekly specials and sale prices have me trying new things all the time. Always excellent customer service and quick shipping!