Birminghamairport Reviews 

Toilets cramped only 2 at arrivals hall, running water didn’t work, hand driers rubbish, dirty , run down, staff that look like they didn’t want to be there . No seats in gate areas everyone sitting on the floors , tables at cafe full of other people’s rubbish. Absol manky will defo avoid at all costs

I don't even know where to start.
The worst airport there is. Dirty on every aspect I don't think there is any clean section of the airport. Staff is impolite to the next level. Not enough seats for anyone to sit. Piss runs down walls and floors and I don't think the toilets have been cleaned for weeks. At the security they had to scan my bag 3 times because I had a lighter in it which was then removed and binned because apparently lighters are prohibited? No information about that anywhere.

A man Infront of me had to argue with the security because he had £500 in an envelope in all 20s so he can exchange them in his country so carrying cash is also apparently prohibited.

If you can avoid please do. Save your selves the disappointment and your energy because you will lose it all trying to "survive"

Not recommended I wish there was an option for 0 starts.

It is the website when trying to book car booking. It just says 'time expired' when it could not be. This has happened before, with a different PC.

This is a scam site - it should be removed ! Its £19 for a ticket instead of £6 directly from the airport. Wrong name even put on the ticket and they cant be botherd to change it !

Extremely disappointing experience. The staff were shockingly rude, shouting at passengers and showing no empathy or professionalism. Despite arriving well on time, we were forced to stand in a long, disorganized queue, and any attempts to express concern about missing our flight were met with hostility. There was no effort to manage time-sensitive situations or assist stressed travelers. The overall atmosphere was chaotic and uncaring. Frankly, we’ve experienced far better treatment and organization at airports in much less developed regions. This level of disrespect and mismanagement is unacceptable at an international airport

Birmingham Shambles….sorry Airport ! Is there any chance that you could adopt my ‘really radical’ idea to actually provide drivers for the numerous buses that are idly parked around the airport….? Or should you just follow your current policy of leaving hundreds of people stranded on a plane ! COULD YOU BE ANY MORE INEPT !!!!!!

Racist Ryanair check desk. If you are white (Eastern Europe)women travelling without a man avoid this airport at all costs. The other time it was a woman . They are very nice to people who doesn’t have white skin tones. If you are white you are clearly beneath them.
The man who was at the check in supposedly to help , only if you are to his likening and from the right race ; was verbal abusive didn’t listen to me over speak me and stared to lecture me also shouted at me when I called him out on the fact that the self check-in in machine wasn’t giving clear instructions and didn’t printed the stickers. Horrible service behaviour attitude

What a shitty greeting. You arrive to collect your luggage , traveling with a family you need a trolly.
You have to pay £2 to get a trolly from a stupid machine that you need a degree to understand.
Them when you do get it out it’s only fit for Barbie (I have travelled the world these are the smallest trolleys I have found).
Then when you do get to the bus or taxi rank , NO REFUND , no trolly park.

Did I mention. The space these trolly ranks take up and there is no seating . Wife and kids one in the morning knackered , me pissed off !!
Welcome to Birmingham

Would have been a good experience but when arriving to pick up my daughter and grandson, we were 5 min too early for the 10 min pick up point so we looked for another area to park. We went through to one on the multistorey car parks to find no spots so we left. I was charged £10.50 for a 4 min search. Disgusting. Staff were rude when we contacted them. They wanted us to park, pay another parking fee and go to customer services. Will be using another airport from now on.

Swissport let the whole operation down with their haphazard, poorly managed and lethargic attitude. At every point of involvement they failed to achieve anything like acceptable service. 40 min delay to apply exit steps for on time scheduled flight, further 45 mins delay for baggage to be offloaded.
Jet 2 staff in baggage collection oblivious to baggage delay required prompting to investigate only to find all luggage left piled outside but not put on the carousel to allow collection.
All in all, a frustratingly disjointed service delivery which overshadows improvements in areas such as passport control.

What a terrible airport Birmingham is. Why do we allow Swissport, (probably the worst performing company to run this airport) when HS2 should be seen as a golden opportunity for Birmingham in the future. Bag handling is just terrible with even the baggage conveyors going art the slowest speed I have ever witnessed. Over an hour wait after a 2 hour flight is just not acceptable and the government should consider forced sale to someone who can operate the airport in an efficient and proper commercial way before they run Birmingham down. The owners need to have a huge kick up the backside - they are incompetent!

Staff here have serious attitude problem. As my wife dared to accidentally place her boarding card on the wrong scanner (only 2 working) she was told by a 16yr old looking power trip with no manners to " dont do that its closed for a reason". When pulled up for his abrasive attitude all he could snivel was " thats your opinion, thats your opinion" - yes mate, and our opinion is your in the wrong job, get some Customer Service training and help rather than stand about moaning and critisising. Anyone in Management doing anything? Like managing?. Did this lot fail the McDonalds interview? Toilets are disgusting, worse than some on the M5 services. Get a grip BHX.....

Had to wait over 15 minutes for the buses to arrive to pick us up from the plane - absolutely useless service 😡

Used premium drop off at Birmingham airport. The premium drop off is located opposite the terminal so easier to use but flight I was meeting was delayed. The flight landed at 1 a.m. Cost of parking for 1 hour 20 minutes was £71, a complete and utter rip off. Scandalous. Airports abroad charge nothing to drop off. Typical example of rip off Britain.

Terrible organisation, massive queues, staff unaware of what's going on around them. I travel for work 3 or 4 times a month, this was my first time here and I'd rather drive then have to use this airport again.

Birmingham airport should be ashamed of their car park operators. I dropped my son off , it was physically impossible to get out of the car park in the 10 minutes allowed as the quick exit was coned off & the car park was at a stand still , of course I got a fine.
On picking him up he got slightly delayed making us 24 seconds late getting out & yes another fine. I appealed the first one as it was impossible to drive through in 10 minutes but it was declined. Absolute con squeezing every penny out of people. From now on Birmingham will be my last choice when choosing flights.

Had to wai for 2 hours before I could check in. There where no people to help me.

Birmingham Airport’s NCP parking system is a source of widespread frustration. Exploitive parking fees are unacceptable. Signage is poor, making it difficult to locate car parks. The booking system is unreliable, confusing and antiquated. Automatic Number Plate Recognition (ANPR) systems fail to recognize vehicles, causing delays at exits. Overall, the NCP parking experience is costly, poorly managed, and stressful.

Is it not just about that airlines. The airport itself is totally mismanaged. No proper directions the security is unbelievably long no customer service Representatives no airport staff pathetic pathetic absolutely ridiculous airport
Absolutely slowest most inefficient check in
The check dies not even allow baggage drop earlier than 2 hr:30 minutes. Shameful
T they are calling people at the last minute for the boarding and people who are waiting in the line had to go in urgency for backdrop this could have been avoided I was at the airport a little early and I could have been allowed to drop my bag

I have flown more than 50 different airlines. I have never come across in airline that would not allow baggage drop for those who online check four hours in advance.

Pathetic ridiculous... Shameful... To add to the top of almost not all but some of the customer service representatives are too late miserable

This airport is absolutely shocking for children or adults with autism. They have sunflower lounge which is a box room with two useless sofas and it’s next to a gate. It’s open and not even enclosed so it’s useless as you can still very noisy. If you go to an airport lounge the food is all spicy and not child friendly and they cost an arm and a leg for food you don’t like. So you are stuck with all the noise like Wetherspoons and BK etc etc and the noise is horrendous. It’s shocking that the tiny sunflower lounge that fits 4 people is just as noisy as everywhere else. This airport does not cater for special needs or neuro diverse people. It’s an unpleasant experience. The airport is also in need of a renovation. The heaters along the windows are all broken with very very sharp edges from the fins. Health and safety issue at its best.