Bonallack & Bishop Solicitors Reviews 

Laura Pickett, acting for B & B is 3 years into dealing with my brother in laws estate.My wife and I were left the property and contents and other people have been left cash sums. The other beneficeries have now been informed that they will probably receive nothing the money has run out. I have had to employ solicitors to deal with B & B as they wont speak to me. My wife passed away new year 2025, when I questioned what was happening to the contents , I was told that my wife and I had plenty of time to clear the property whilst she was alive. How heartless is that. The property has now been cleared by B & B and even though I wanted photos of my Mum,Dad ,Sister and Brother in law ,they were all taken to the tip. I want the Property transferred into my name so I can sort this mess out. B & B say that there are liabilities on the property which I have said that I will cover , but they will not send the amounts. I have had to give them 1 star as I cant give a minus. Disgraceful ,heartless company

Excellent service from start to finish. Professional, efficient, and always clear in their communication. The process was smooth and stress-free, and I felt well supported throughout. Highly recommend.

I recently gave Gemma at Bonallack & Bishop Solicitors a very tricky and urgent case. She handled it brilliantly, turning everything around quickly and professionally. Her communication was excellent throughout, and the client was absolutely delighted with the outcome. Highly recommend.

We have used Jacksons/Bonallack & Bishop three times for house sales and purchases over the last five years or so. This time our file seemed to move around the company a bit but once it landed on Anne Whitely’s desk in the Fordingbridge Office we knew we were in safe and competent hands. Matters were a little complicated with two parcels of land and the need for one transaction be expedited at the Land Registry consequent on another solicitor’s transaction. Anne navigated all this, answered enquiries and guided as through to exchange and completion on the same day. She is a real star of the company.

We used bonalack and bishop solicitors recently for the sale of our house and purchase of land, hollie and anita were amazing very efficient service, kept us upto date with everything along the way, if we emailed we would get a reply very quickly we completed quickly and would definitely recommend and we will be using them again in the future 😀

Just wanted to thank Gemma Latham for providing an excellent and professional support throughout the mortgage journey process and always available on other side to answer our unlimited queries.
Really appreciated!!

Jemma Latham and Sarah Stead worked hard for six months on the conveyancing for my property sale and managed to exchange and complete on the same day. Selling an apartment is not the most straightforward thing but they kept in regular contact with the buyers’ solicitor throughout.

They kept us informed of progress and were always polite to my daughter, who took on much of the process and contacted them a lot.

Bonallack and Bishop solicitors were very efficient and were always available even popping into their office in Fordingbridge was never too much trouble. I don’t think that our house move could have gone much better. A big thank you to them.

After buying a house almost 4 years ago we are still waiting for our Land Registry documentation on a new build property. AI says maximum of 2 years for Land Registry to issue the paperwork - this is in spite of chasing a number of times with B & B. Clearly not happy with their service as they have continually blamed Land Registry.

I have used Bonallack & Bishops Solicitors a number of times and have always found the staff to be courteous, friendly, honest and open. Those staff I have seen have always ensured that I am aware of the processes that were involved. They made sure that I was kept up to date with everything they were dealing with. No matter how odd my questions they listened to my concerns and always endeavoured to provide me with every thing I needed. I found Elizabeth, Webbe based at the main offices, to be, not only professional, but friendly and supportive. She kindly helped me with a number of different things I didn’t fully understand. She made things so easy for me. However, I was found that the Fording bridge branch of Bonallack & Bishop was different . It made you feel very welcome and had a relaxing if an old fashioned look. You really felt the staff were there for you. I met a number of different staff all of whom were very helpful and who listened to you. Often being prepared to go the extra mile. One example was Claudia. The needed some documents to be signed and having recently had an operation Inwas unable to get to the office. Claudia was kind enough to suggest that she come to me with the documents needing signatures. Lastly, the one person with whom I met or spoke to the most was Anne Whitely, she has been my rock over the last few months. Not just because of the work she does but for the support, explanations and understanding she has given me. She is tireless in her endeavours to help everyone who comes into the Fordingbridge office.i shall miss Anne. I would recommend Bonallack in the future should I need a solicitor.

I do not generally write reviews, and I do not like leaving negative comments, but I think this review is necessary.
There are quite a few bad reviews of this firm, and sadly this is yet another one. I chose them for conveyancing because they were local to my property and were on my agent's list of solicitors. Their fees are relatively high starting from £1,620 for domestic conveyancing. For this I got mistakes made at every stage of the process. From the start their automated software did not function correctly. I was then charged a fee in advance for letters they might have to write. After that I had to mostly prompt them to do anything at all, right through the whole process. This caused a crisis due to lack of time along the way.
Complex legal questions were forwarded to me with no help or explanation. When I questioned this, I got a tirade of self-justification from Hollie Jarvis. When pushed, they did apologize for each obvious mistake they made, but most ineptly, they even got the final transfer of completion funds wrong, again grudgingly admitting their error when pushed, but not offering a refund for overcharging me. Apparently, I have to initiate their complaints procedure to get any action on repayment. This is typical of the poor practice I encountered. As I diligently corrected all their errors going along, they did get the property conveyed, but it was a truly awful service. The only things they seem to be good at are overcharging and self-protection. Any normal business would refund automatically if they overcharged due to their own error. Not this lot. In one word: pathetic. They asked me to review them on Trustpilot and I have.

I have used the Amesbury branch 3 times now buying and selling excellent receptionist always helpful I was always kept up to date with progress right until the day of exchange highly recommended

Very responsive to all enquiries and Claudia Newman particularly was an extremely helpful member of the team.

Having recently moved to the area, I wanted to use a local solicitor. I do not regret in anyway my choice of using Bonallack & Bishop, from beginning to end their communication has been excellent, clear, timely and concise. I was directed through my particular process with a single point of contact who managed activities and communicated any actions required or outstanding on a timely manner. I would have no concerns at all in recommending them.

Africa Morante from this solicitors firm was exceptionally efficient and I was impressed with speedy communication via email. I was staircasing to 100% and this was all done in a very short period of time and in a very timely manner, ahead of schedule.

My only minor criticism, which I hope is constructive would be that trying to get hold of them on the phone was teeth pulling and not happening, on the 2 occasions I wanted a quick answer, however this was balanced by super speedy reply to my emails.

Thank you for all your help Africa and I would most definitely use Africa again in the future.

Good afternoon Ms Claudia Newman and Ms Africa Morante,
Let me take this opportunity to thank you very much for your very professional, helpful and competent assistance in the long and complex process of disposal of my property.

Your immense help is very much appreciated.

Continue the good work of looking after the interest of your clients.

Thanks

Ignacio Oscario Olympio FCCA

Their legal team were always prompt when resolving queries and keeping me updated with the purchase of our house. Whenever there was any legal confusion they provided clear and understandable explainations.

Fantastic service from Bonallack and Bishop! They made the sale of my property incredibly quick and smooth. Their app was easy to use, and I always received prompt responses to any queries. Highly professional and efficient team. I couldn’t recommend them more!

Knowledgeable, responsive and pro active which was reassuring as a client.

The service has been excellent, Hollie has been wonderful - extremely responsive, understanding, and helped get our purchase completed swiftly whilst taking into consideration our time restraints moving from a different city. Highly recommend