A Decade of Loyalty Meant Nothing - Customer Service Vanishes the Moment There's a Problem
I have been a loyal customer of this shop for almost 10 years, which makes this experience even more disappointing.
On Saturday 6th June, I purchased an iPhone 16 Pro Max for my wife. There were cheaper options available, but I was specifically told this one was in "as new" condition. Naturally, I expected a premium device to match that description.
However, as soon as we set the phone up, we were greeted with a warning stating that the device did not have a genuine Apple display. Had I known the phone contained a non-genuine screen, I would never have paid the price asked for it.
What has angered me most is not just the phone itself, but the complete lack of customer service afterwards. I sent multiple messages trying to resolve the issue. I received a single response saying the owner would contact me, but that never happened. Instead of discussing the problem or offering any form of resolution, they simply blocked my messages.
After nearly a decade of loyal custom, this is apparently how they treat their customers when something goes wrong. If they are willing to ignore and block someone who has spent money with them for 10 years, imagine how little regard they must have for everyone else.
The phone was misrepresented, my concerns were ignored, and any attempt to resolve the matter was shut down. This level of customer service is disgraceful. I would strongly advise anyone considering buying from this shop to look elsewhere. There are plenty of honest, reputable businesses that stand behind the products they sell and don't hide from customers when problems arise.
Avoid at all costs.
