Prompt delivery of my walking boots. I was kept informed of delivery date. I did have to return an item to store, very helpful staff
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I went in to buy a jacket with various requirements in mind. The woman I first spoke to showed me a £160 Gore-Tex jacket. I asked if fluorocarbons were still acceptable. She rolled her eyes. She show... Toon meer
Bedrijf heeft geantwoord
The shop was fairly well stocked and well presented but the help from Lou made all the difference. She approached with a friendly and easy manner and engaged in a helpful, but non-pushy, conversation.... Toon meer
Bedrijf heeft geantwoord
Firstly, I don't normally leave reviews etc on Trustpilot, but after visiting Blacks in Newport hight street I felt I had too. The level of service I received from Annie & Michelle was nothing more... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Buitensportkleding- en uitrusting
- Activewear winkel
- Koffer- en tassenwinkel
- Kampeerwinkel
- Hardloopwinkel
- Schoenenwinkel
Over Blacks - Newport
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contactgegevens
28 High Street, PO30 1SS, Newport, Verenigd Koninkrijk
- 01983 216907
4,8
Uitstekend
242 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent help
Excellent help in helping me get the right walking boots. Very patient and informative. I’m delighted with my purchase.
4 oktober 2022
Review zonder uitnodiging
Antwoord van Blacks - Newport
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
I was disappointed to find no Salomon…
I was disappointed to find no Salomon trainers for sale (after 2 visits) at Blacks Newport IOW. However the salesman was very helpful and suggested I order some on-line and assured me I could return them to the shop if they were not suitable. However the trainers arrived and are great!
3 oktober 2022
Antwoord van Blacks - Newport
Hello Doreen,
Thank you for taking the time to leave us a review.
I am delighted to hear that you're happy with your purchase and I'd like to thank you for shopping with Blacks.
Kind regards,
Phil
Blacks Online Review Team
Blacks, IOW.
Welcomed by Sue as we came into the store. Sue helped us with our purchases today and served us at the till. Always a friendly store to shop in. Thankyou Sue.
1 oktober 2022
Review zonder uitnodiging
Antwoord van Blacks - Newport
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Absolutely lovely people
Absolutely lovely people - we had to return an item that we'd had delivered with a part missing, the staff in the shop were lovely, they took the 1 back and ordered another item for us = collected and this time was exactly as it should have been.
12 september 2022
Antwoord van Blacks - Newport
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Great Advise
I was looking for a decent pair of waterproof walking boots asked staff for advice was served by Fay who was more than happy to help and advised me on the various materials and waterproof levels of each material. I also have plantar fasciitis fay recommended the use of a specific insole to help with my condition and so far I have been very happy and comfortable with my new boots.
23 september 2022
Review zonder uitnodiging
Antwoord van Blacks - Newport
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Great kit experience
The assistant manager Mathew was fantastic in his product knowledge, brilliant customer service and sharp in response to our needs and enquiries.
His experience ensured us to get the footwear we we're looking for.
Definitely will return for more shopping experiences in the future.
A truly skilled employee.
9 september 2022
Review zonder uitnodiging
Antwoord van Blacks - Newport
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Excellent service
Excellent service. I was pleased to get exactly the shoes I was looking for from a knowledgeable and helpful assistant.
8 september 2022
Review zonder uitnodiging
Antwoord van Blacks - Newport
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
What a Star thank you Sue
My fiance and I came to Black's in Newport to get a waterproof jacket we were welcomed by Sue she had a good product knowledge, was very approachable and friendly. We had such great service we bought 2 jackets and even a towel at half price... such a bargain.
6 september 2022
Review zonder uitnodiging
Antwoord van Blacks - Newport
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Sue was really helpful
Sue was really helpful. Very good with my granddaughter
6 september 2022
Review zonder uitnodiging
Antwoord van Blacks - Newport
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Had great service from Sue today
Had great service from Sue today. Unfortunately didn't have in stock what I needed but the advice was great. Customer service was second to none
2 september 2022
Review zonder uitnodiging
Antwoord van Blacks - Newport
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great advice
Great help from the team in Newport Isle of wight. I needed good advice and got it. I'm about to do the Camino in Spain and they have helped my journey. Thank you Sue and the guy upstairs!
2 september 2022
Review zonder uitnodiging
Antwoord van Blacks - Newport
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Thank you to Michelle & The Team
Thank you so much to Michelle and all the team for the great customer service from ordering our tent with you through to delivery. I will now always go into Blacks for camping equipment rather than shopping in other places or online. There was a problem with the distribution centre delaying delivery but fortunately Michelle knows the importance of excellent customer service and ensured great communication throughout and done whatever she could to speed up delivery. It certainly helped, Thank you!!! :) we cant wait to go camping.
31 augustus 2022
Review zonder uitnodiging
Antwoord van Blacks - Newport
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Amazing knowledge and friendliness
Came in on this sunday looking for a new tent and had intended to look around all the camping shops in newport but a very helpful male staff member with long hair helped me in choose a new one that would be the right size for me and my 2 kids. We will defiantly come back to blacks again thankyou
31 augustus 2022
Review zonder uitnodiging
Antwoord van Blacks - Newport
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Shopping in Blacks
Very helpful and polite staff, bought a couple of tshirts which are of nice quility.
Nice happy atmosphere and easy to find items in the shop.
2 augustus 2022
Review zonder uitnodiging
Antwoord van Blacks - Newport
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Anni and Steve Isle of Wight
We've recently had a van conversion into a campervan and have bought several items for the van in Blacks. The staff have always been very helpful and cheerful 😊. We were served by Michelle the other day and she was as happy and helpful as ever 😀 I would recommend Blacks very highly 😀.
1 augustus 2022
Review zonder uitnodiging
Antwoord van Blacks - Newport
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Matt and Michelle were both really…
Matt and Michelle were both really useful, explained stuff well and helped with our camping essentials
30 juli 2022
Review zonder uitnodiging
Antwoord van Blacks - Newport
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Friendly and helpful service from both…
Friendly and helpful service from both staff members, especially Charlie, who got me several pairs of boots to try on with a smiling face, and gave me good advice too.
22 juli 2022
Review zonder uitnodiging
Antwoord van Blacks - Newport
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Charlie was really really helpful and…
Charlie was really really helpful and sweet he helped me choose what I needed and directed me to the spend and get deal - just so nice to have friendly service
22 juli 2022
Review zonder uitnodiging
Antwoord van Blacks - Newport
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
The team were really helpful
The team were really helpful. We turned up with a voucher which didn't go through the till and the team spent over half an hour sorting it out so we could make our purchases.
13 juli 2022
Review zonder uitnodiging
Antwoord van Blacks - Newport
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Small changing room
Hubs popped into Blacks to pick up a pair of lightweight trousers in the sale. Service and everything was fine, small changing room and we had to wait a while before we could get in. Otherwise ok
9 juli 2022
Review zonder uitnodiging
Antwoord van Blacks - Newport
Hi ,
Thank you for taking the time to leave your positive review.
I'm happy to hear that you have had a great experience with our store and the service that you have been provided.
We look forward to you shopping with us again soon.
Have a nice day!
Molly
Blacks Online Review Team
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