Bord Na Mona Recycling 

The app is appalling poor. Would not accept payment. I’d sack the person that made that app.

Person on the phone was excellent

Spoke to a lovely young man who was very helpful

I had a call to figure out my overdue balance and how to get it paid. I spoke with Elaine Kavanagh, and not only did she help me quickly but we had great fun while talking. Absolutely brilliant customer service! Well done Elaine

I signed up about two months ago. They left a 'new' waste bin and recycling bin outside my house. I asked them to take them back as I had two old ones. They said I had to use the 'new ones' so I asked them to take the old ones and to swap the 'new' 240 litre waste bin for a 140 litre bin as I have no room in the house and don't have a garden. Two weeks ago someone came and took the 240 litre bin but didn't replace it with the smaller one so I have nothing to put my waste in. The two old bins have been outside my house for over a month now. I now have two bins I can't use in the street and nowhere to put my waste.

These companies don't give a crap about customers considering people are forced to pay them. It's either this useless crowd or the equally useless Ray Whelan.

I spoke with person called, Elaine. She was absolutely brilliant. And sorted everything

Spoke to a lovely woman Elaine. Very helpful an efficient to deal with. She helped me with my account an rang me back as promised regarding my issue with account.. a great asset to the bord na mona company

The lady was very frendly and made sure my payment went through very satisfied

Girl I spoke to on phone was efficient, helpful,and friendly. Apologies forget her name. Got my account sorted ,and statement sent out by post .
Thank you
Has so many problems previous to this trying to contact Bord na Mona by phone ,as my account was not set up for online transactions.

My experience with this company was unpleasant.
In less then two years they forget to collect my bins few times and for this mistake they was changing me on the next bill.
I contacted to cancel my contract and they been looking for another €50 charge to cancel my contract.
I will definitely not recommend this company, they will cause you a big headache.

Very good staff,straight away dealt with my query.

AES was a better services until Bord an Mona took it over. 82€ service al charge twice a year? With them both for 11 years. Cancelled my bins in August & still waiting on them to collect them 18 of sept. Don’t recommend

The customer service people are very helpful and extremely pleasant. The guys collecting the bins are very pleasant and do their best. It's not the easiest of jobs but I have found nearly all the guys to be very pleasant

AES online was down so had to call and there were 6 calls in front of me - so I was 20 min on the call. However when I got through, the person I spoke to was excellent and friendly - her name was Elaine I think (not certain) - and she looked after me very well - thank you

Your site wouldn't let me sign in. I tried a number of times on my phone and laptop. I just wanted to look at my balance. Normally I get a message from you if my account is in arrears. Nothing this month. Result: my bin is still waiting. When I finally spoke to a 'voice' I discovered that my balance was c. 49 Euro. No indication whether this was in credit or in arrears. The voice said I could pay this amount off so I assumed I was in arrears. I wanted to lodge extra money but this facility wasn't offered. When I finally spoke to a human voice, I was told that the 49 Euro was arrears. I asked why your site doesn't show whether the balance is arrears or credit and the voice explained that there has been a problem on the site for some time (I have been aware of the problem for several years) but that the new system will be available in October or November. Then it explained that you don't send reminders about arrears in June, July or August!! To be fair, your operative helped my to lodge money to my account so that I don't have to endure this frustration next month. If this is the kind of service that is in store for us through AI, I don't want it. It took me 40 minutes to find the information that should have taken 5 minutes at most.

Very helpful as always , everyone you talk to is friendly and willing to help , always a pleasure to deal with

Awful dishonest company, changed terms and conditions in November 2024 to impose a new 50 euro fee on existing customers, failed to communicate this to anybody as is their duty, and are now claiming I am bound by a contract I never had sight of. Cancelled a month ago and still haven't received any notice of cancellation. Will likely take them to small claims court shortly

Very helpful customer service

The lady that i was speaking to was very kind and helpful she is very good at her job

Rollover contract cleverly designed by their legal people edges all the way to the precipice of ComReg's protection & maybe even a little over.

Basically your contract is rolled over. You must write a letter to cancel not 1 mth before you plan to leave but 1 mth before the contract rolls over..not possible 99% of the time & they know it.

ComReg
"it must be a fair term and the contract details must be clearly communicated beforehand.

A disproportionate penalty or a clause that isn't brought to your attention can be considered an unfair contract term, making the fee potentially unenforceable."

How do they draw attention to the clause? Signing up email "Click on the link to view our Terms and Conditions, please take time to read them so that you understand our commitments to you link to terms"

- This does not meet the ComReg legislation at all.

ComReg? Useless - a CSR with no powers & a computer say no attitude will respond 4-6mths later

Outcome
You can probably just stiff them & that will be the end of it, but probably 75%+ of people pay up.

It's a grift, one that keeps giving. It should be made illegal but hey this is Ireland the home of chancers.