Bord Na Mona Recycling 

I phoned BNM today to make a payment for my bin collection. Very satisfied with the call, especially with the lady, Barbara that took my query and payment. Very helpful and pleasant.

Called BNM today to make a payment it was quick and the girl I dealt with was pleasant and helpful. I also ordered a skip which I got 10€ off because I’m a current customer ..

GOOD COMPANY. CONSISTENT IN ITS COMMITMENTS. GOOD CONTACT WITH THE OFFICE AND FAST SERVICE

Very efficient and always on time.
I’ve been with the company for 25 years.
Arthur Dempsey.

The worst service! they thanked me for the money in an email, and then they don't respond to emails, it's impossible to get through. When I finally got through, they said that they did not see the payment, did not know when the trash cans would be delivered, all questions were sent by email, and they did not respond to email. I've been sitting here for 8 days accumulating garbage in bags. No one knows what to do, they don't return the money, they don't bring the boxes. If you have other options, don't start working with this company!

Yea phone answered in I minute and paid my bill nice girl very helpful I've had missed bins in the past year so I hope the have improved

Phone answered very quickly and query dealt with in less than one minute. I had unfortunately forgotten to top up but managed to get sorted and get bins collected. 10/10

Unlike some of your other reviewers, I have always had excellent service from bnm recycling, not one missed collection, no problems with my account, and excellent support from company representatives when talking to them on the telephone, so I'm very satisfied with the service!

Lovely helpful staff happy with this company thank you

The worst customer service I have ever encountered. Two missed bin collections leaving me with weeks of rubbish to pay to get rid of. (Mistakes happen I get it). The dealing with said issue is another story though. Impossible to get through on phone. Emails take days to get a reply. Different customer service agents giving different dates of resolution all of which pass by with no contact. Totally bizarre, disjointed way to run a customer service department. Bin collection day tomorrow which I’m guessing will mean another unemptied bin as the chip in it hasn’t been replaced nor has the brand new bin been delivered which were two solutions supposed to happen.

So many times they just didn’t take our bins for no good reason then took weeks to remedy it. When they did empty it they would leave rubbish outside it. They also left our bin all the way up the street most of the time. Whenever I called they never picked up before being on hold for half an hour or more.

Very very poor customer service, cannot get through on the phone, and does not answer emails, Shameful

Hello, I called and joined the queue on customer 13 waited 30 minutes and got down to customer 4 and then the phone hung up. I called back and joined the queue again on customer 12. At this stage I was very anger so I waited another 25 minutes to talk to a customer agent and finally when I got talking to someone she was fantastic and a great help. The phone service not so much.

Very disappointed advertised service in Wicklow took deposit and bank details. After month no bins arrived and then informed due to lack of interest they are not running services in our area. The customer service staff are pleasant but could be more upfront one month no bin collection and no explanation just fobbed off.

I rang this morning and Gemma had my query sorted in a few minutes, she was a pleasure to deal with

The bin collection service is good but trying to get through to speak to someone is ridiculous. Numerous emails (that were never replied to) a 36 minute hold to be hung up on when i eventually got through and another 32 wait to eventually talk to someone.

Important to say that the BNM rep was extremely courteous, helpful and efficient. But I was in a queue of nine to be answered - which took at least 20 -25 minutes from a working day- and my query was again about the impenetrability of your online account portal.

The customer service agent was very helpful. However I was waiting 30mins to speak to him. It would be good to have a call back option.

Excellent service and customer care👏 very happy with BNM, thank you.

The reason I'm taking a star is because I had to wait on hold for 40 minutes. As usual the staff took away my irritation once I got speaking to someone. The chap who's name I can't remember ( he has a large dachshund that's wrecking his garden) was extremely helpful and chatty while waiting for computer to load. The service is brilliant and all the staff I've dealt with so far are fantastic. I wouldn't want to go with anyone else