Bongénie Reviews 

Very rude staff. At first, the sales assistant was standing around gossiping with a colleague and making fun of elderly women who were looking at handbags. She had no interest in approaching me; only after she noticed the Rolex on my wrist did she come over and ask what I was looking for.

I briefly explained what I wanted and, more importantly, what I did not want, yet she brought me exactly the kind of item I had specifically said I wasn't interested in. I don't attribute this to bad intentions, but rather to incompetence.

I definitely won't be coming back.

I had an extremely frustrating experience with BG Club’s customer service. After placing an order, I was informed by Swiss Post that my package had been delivered, but I never received it. I reached out to BG Club for support, providing them with evidence—including surveillance footage—that no delivery took place. Despite multiple follow-ups, my emails have been completely ignored.

Ignoring a customer with a valid issue is highly unprofessional and unacceptable. A reputable company should take responsibility and assist their customers, rather than ghosting them when a problem arises. I am deeply disappointed and would caution others about their lack of accountability.

I had high expectations, but this experience has made it clear that customer satisfaction is not a priority for them. I will not be shopping here again.