booboo-london.com Reviews 

Delivered my parcel to the wrong address and Boohoo said as it’s been delivered there is nothing they can do about it!? Appalling customer service

Clothes were made for giants and women with huge boobs, were not all aspiring only fans. Refund takes 14 days and your charger to return stuff so end up paying delivery age return fee. Don’t use complete rubbish

Avoid this company at all cost. Trying to return the UV warmer as it takes hours to heat up. Tried to contact company to facilitate return with refund, never received anything from the customer service. Don’t buy anything from them, poor customer serviceS

I ordered a few different things and had to return 5 of the items as they were crop tops and they didn’t suit me
I had to send one item back to pink vanilla.
It was £15
I am still waiting to get my money.
The rest of the items I returned I was refunded sales price
I also paid for two dresses which I ordered in size 14 and size 16 as I was unsure what size I would need
I returned them both and I am still waiting for the money for those as well
I have sent emails and proof of the returns and they have totally ignored me I have emailed them and added my mobile number and email address several times
They have no contact number which is a problem I don’t know what else to do

My daughter ordered 6 items of clothing. When she received the delivery it only contained 1 sweatshirt.
She contacted customer service who stated they had checked CCTV and all 6 items were put in the same package.
This is impossible as there is no way 6 items including 2 pairs of shoes would of fitted in the package. My daughter sent the measurements of the packaging and ring door bell footage of the parcel which both clearly evidenced that the 6 items were not received
Boohoo are adamant that the CCTV is correct I dispute this as something happened to my daughters package before it was delivered.
My daughter has lost money due to Boohoo’s poor customer service
The next step is to seek help from citizens advice and the ombudsman hopefully the issue will be resolved
I would advise anyone to stay clear of this company

Tried to buy an item on their website but couldn’t make payment. Reading the reviews I’m so glad I didn’t. Seems like a shockingly bad company. Suggest avoiding at all cost then.

Would give it zero if I could sent 3 parcels back tracked and recieved screen shot proof of postage proof that they recieved it...so I got an email on the 8th saying getting refund on parcel 1 but couldn't find parcel 2+3... I have gone a long way round now as they don't reply to emails but they do on messenger they have found parcel 2+3 and are refunding me ....however they still not refunded me the 1st amount from parcel 1 from the 8th......all 3 parcels were recieved on the 3rd of October...how hard is it lost the will to live

Will never order from Boo-boo again. Customer service is appalling, no phone number to contact then. Returned items in the 8th June and still waiting refund, been chasing it for a week and keep being told refund as failed and the issue has been passed to relevant team. No manager will contact me. Stay clear from purchasing from them.

My past few deliveries have not arrived on time. I have paid for premium delivery for the whole year, and wait at least 7/10 days for my parcels to be delivered. Every time I speak direct with Boohoo, I get advised to “allow 48 hours”. It seems like they have stopped using Hermes and now only Royal Mail which is where the problem lies, yet will not do anything to resolve this. I would be better off paying standard delivery on orders.

Absolutely shocking!! Put an order throw and then got 2 emails with 2 order numbers, gone out twice, one with a higher delivery fee(??) emailed customer service instantly who advised can’t stop orders, just have to return it, to which I replied I hope I get the delivery charge back as well. To which they said nope, delivery is void when items are actually sent. Which I understand but your system made an error! Will not be buying from here again, absolutely sh I T service, sh I T sizing, sh I T quality, better off buying from SHEIN!

Misleading return information. Be aware to pay at least 12 euros if you have to return from the Netherlands.

I have tried to reach them for days and I had items missing from my order. I didn’t even get a refund because no ones is answering. I used to always shop with booho but now I’ll guess I’ll change because I never knew they could be so unprofessional. I am still waiting for my refund as I sent over 5 messages out to them.

Ordered some dresses for Easter weeks before the holiday. Keeping special attention to the dates and happy it would arrive well before the occasion. Well the Friday before it says it is going to be delivered. Which was already many days late. But I was just happy it would be here in time. All of the sudden it’s pending and now I am not getting my dresses for the ONLY reason I bought them and have no backups. Don’t waste your time or money buying from this company. Refunding is terrible and most people don’t get it so I’m stuck losing money for dresses I no longer want or need. Absolutely terrible company and experience. Just wanted to look nice for church the only time they are opening the doors during the pandemic. I bought from this company once before to be let down so shame on me for doing it a second time. I thought a second chance years later would be no big deal. Especially when I ordered so much in advance. I’m posting this review so you don’t give them the same chances I did. Buy from Missguided, Shein, or Pretty Little Thing. Hell even though they’re terrible Fashion Nova is better than this! Such a disgrace. DON’T BUY FROM BOOHOO.

Shocking sizing!! Pj set, top too small and pants huge! Top wouldn't fit over head despite being baggy, absolute waste of money! Wtg for my refund which from the below doesn't sound hopeful! Ordered through klarna

I was surprised to receive in February an invitation to review booboo. I tried to place an order with them for a particular rainbow jumper in December, after much searching for this particular Christmas present. The order went through OK, but about 4 hours later it was cancelled because they did not have it in stock. Why accept the order?
Waste of time tbh.
Company seems to be a case of nominative determinism.

Not good ordered a coat all fine and then later that day and day after got an email saying still In your bag you have not purchased this checked my bank amount and I had paid the amount so now I don’t know if it’s coming also found an email on there website to get in touch if any problems so i did and the email is in valid so I don’t know what to do

My new year resolution is to stop giving my money to this company, I paid an upfront cost for one year when I ordered anything it would be delivered the next day. Do NOT get sucked into this scam, your delivery will come when their good and ready 😡

I have been asking for my refund for almost 3 months nothing came back even my bank confirmed it

Sizing way off
Usually wear size Uk 4-6 had to get a size large in a Christmas jumper. Jumpers sized way too small