Boozies Reviews 

Disappointing experience. The QR code worked on the approved proof but failed on all 100 finished stubby holders, making them unusable for their intended purpose. Boozie’s refused responsibility and then sent a full-price invoice for a reprint I had not authorised.

Would not recommend. Wish I saw the reviews on here before engaging them.

Ordered branded stubby holders and paid extra for rush. They printed the proof I rejected in writing, not the one I approved (second proof).

All of it is documented. I approved the amended proof at 17:52 on 3 September, they confirmed in writing a minute later that it was the final production file, and what arrived was the earlier version with different wording & graphics printed on it.

I sent photos and screenshots of the full chain on 8 September. Their written reply was that it matches what I approved (it does not) and that a reprint would be at my cost. Nothing since. This business takes no accountability for their staff/printing error. Deceptive and fraudulent business behaviour.

Two weeks on: no reprint, no refund, no reply other than denying it's their error (all evidence of their error in writing in emails). Now being reported to Fair Trading and having to go to the hassle of a bank charge back.

After the recent attrociously negative experience with Boozie (Nora from Boozie), I feel compelled to write a review reflecting the sub standard quality of not only the stubby holder but the customer service.

We paid approx $17 per stubby holder for the premium, stitched version and when we received them they stubby holder did not fit a standard size can - the base was too small and the height did fell well short of the can.

This meant that part of the logo ended up under the can.

Boozie were contacted and informed of the issue, along with a number of images to substantiate and we asked for a replacement.

Over the past several weeks and multiple officious emails from Boozie they have failed to take ownership of the issue, going so far as to say that we we cannot measure the stubby cooler on a standard can ..... I mean really?! If that is not what they are for, then what is the intended function!!!

We were also told that when we signed off on the artwork, we were also signing off on the size (I've been doing this for many years and have never heard that before!) and because we had approved it, a sub standard stubby cooler that is too small to fit a can is exactly what we got.

I am never one to write poor reviews, I believe that a remedy should be and can be found, however in this instance the product quality is so poor and the customer service attrociously rude and dismissive that I see it in the best interest of portential customers to look elsewhere.

Their remedy? 20% off the next purchase to replace their own sub standard ones with what? More sub-standard, not fit for purpose stubby coolers. No thanks.

Reading other recent reviews, it seems I am not the only customer that has been ripped off.

They receive one star only because there is not option for -10 stars.

Not surprised by the service I got after seeing all these reviews.

First batch was fine, no issues. Second batch Nora sent a proof which showed a defect, I pointed it out straight away, she gave some lame excuse saying the production wouldn’t show the defect. Me saying, “as long as there’s no cut off on the border… I’ll follow your advice” is approval apparently… surprise surprise, this lazy company produced the holders with cut off border, no accountability, no pride in work.. just take your money, then offer a discounted rate to reproduce their mistake.

I would give 0 if I could.
Do not order from this company, after receiving the incorrect items over two weeks ago my order has still not been rectified. They have now been ignoring my emails for over a week now and my wedding is at the end of June. They advised in their first response to me that they understood the one colour I selected was my final choice for the stubby holders however sent me two different colours that was not asked for. My partner and I paid a good amount of money for the original stubby holders only to be told we need to pay additional $50 dollars for a mistake the company made, when I said we wouldn't be paying for the shipping costs they stopped replying and I have not heard a thing since. NEVER BUY FROM THIS COMPANY!! Do not waste your money because it appears we have!!!

This company is an absolute scam. They scammed the credit card and then didn’t send the order even though they gave a tracking number. Did not receive the stubby holders for my daughter‘s wedding even though she paid extra for priority shipping. Now they won’t answer any calls or messages do not deal with them at all. They are the worst company ever. I believe it is a scam disgusting customer service. They ruined my daughter‘s wedding gifts. Thank you people. I hope you sleep well at night knowing that you are terrible humans after reading all of these reviews I wish we read them before placing a $400 order.

If I could give 0 stars, I would!
Absolutely abysmal service.
We ordered stubby holders for our wedding well in advance with a confirmation email back in February.
Upon sending an email closer to the date checking in our order as we had still not received it, we were informed that our order 'was shipped within the past couple of days and was on its way'. 8 days later, we followed up again (as our wedding was now less than 2 weeks away), to be informed there was a delay on their end, offered to cancel the order and receive a full refund or continue with the order and receive a 50% refund, but no guarantee it would arrive in time, stating the parcel 'may have been lost in transit'. We further enquired as to whether or not it had even been shipped and left the warehouse and received no communication regarding this.
3 days later we cancelled the order, to which they agreed and stated the money would be returned into our account 3-5 days later. It took a total of 9 days to return into our account.
During this ordeal, we sent multiple emails that were ignored and attempted to contact their listed phone number which was disconnected.
Boozies nearly ruined our day, and luckily we were able to find a local manufacturer who could make an express order at a higher cost to save the day. I would never go back top Boozies and hope you do not either!

Worst customer service ever. My tracking number was generated a full week before it was even shipped and they kept just telling me it was on the way. Many false promises to check on the order or resend the order and they just kept repeating the same message. They have one customer service person working offshore that only replies in the evening and what seems like a 12 year old running their Facebook.

Quality is ok but I would definitely refrain from ordering especially if your order is time sensitive.

Whilst the product I received was good & the initial community regarding my design, prompt…it when down hill rather quickly from there. I am happy with my order just disappointed that I was given tracking information that did not exist & no idea when or if my order would arrive. They may be an Australian company they are NOT an Australian Manufacturer. I hate to think of the additional stress that a to be married couple would go through if they put an order in just before their nuptials. Seriously, they need to pick up their customer service game if they are going to continue as a business. Given that what they supply is NOT unique.

Recently, we placed an order with Boozies. The initial design process was helpful and collaborative, which made the experience positive at first.
However, the product was ordered with a confirmed delivery timeline of 7–10 business days and was required 14 days prior to our event, allowing what we believed was sufficient lead time. Unfortunately, we were later informed of a delay, meaning the product would not arrive as promised.
What was most disappointing was the lack of communication once this delay was raised. We followed up with the company on three separate occasions prior to the scheduled delivery date and received no response. Communication ceased entirely once it became clear the timeline would not be met.
It has now been over three weeks, and there has still been no acknowledgement or correspondence from Boozies. The product eventually arrived after our event had passed, rendering the purchase unnecessary.
While delays can sometimes occur, the absence of timely communication and follow-up once concerns were raised was highly disappointing and unprofessional. Clear, responsive communication is essential, particularly when commitments cannot be met, and this experience did not reflect a collaborative or customer-focused approach.

I received the wrong stubby holders twice, and when I contacted Boozie’s about the issue, I was told to fix the design myself using a permanent marker. This was very disappointing, especially after the mistake happened more than once. I’m also still waiting for my refund. Overall, a frustrating experience and poor customer service.

Arrived well after the event. They let me know it might not arrive on time, so I said not to proceed with the order yet they did anyway and now won't answer any emails.
Sounds like everyone else's experience too.

Placed an order over a month ago, and yet to arrive, sent multiple email follow ups with no response. No provided phone contact. Should have read these reviews first... this business is a scam

Stay away!! Very bad quality stubby holder- print was smudged and was stuck together terribly. After 1 month and 15 emails i still never got a refund. The response from Nora was asking for photos over and over again even though I sent them through many times. Do not order from them!

As the other two 1 star reviews have said I paid extra for a rush order and have had to chase them up every step of the way with the order still sitting in their warehouse. I have told them multiple times that these are for my wedding and begged them to send them, they repeatedly told me the order was on it's way only to eventually send me a photo showing the product and the Australia Post label in their warehouse. 24 hours after that, the order STILL isn't on it's way. I've had to find another company and pay a rush order fee on that order to get wedding favours in time. I've asked Boozies to cancel my order and refund my money, 7 hours later I still haven't had a shipping notification or a reply to that email. Their 'customer service' rep is called Nora so I imagine the only 5 star review here is from her. Avoid this company.

We placed an order to make stubby coolers for my husband's wake on a Sunday night, we needed them delivered latest Friday. On Wednesday afternoon, we realised that we hadn't heard from them. We tried to call, the message bank was full we couldn't leave a message. We tried all options..... we then got told on Thursday 'Sorry, we missed your order'. We did get a refund, this caused our grieving family immense distress.

Awful response time - I paid for a fast service and the product still didn't come in time. Received a proof email and a shipping number but it is never sent. Just sits in their warehouse for days. I have no issue paying for a product, but don't charge $30 for a rush job if you're not going to rush it! At least refund the rush job fee. Avoid using this brand. Try VistaPrint Australia instead.