Bournes Moves - Removals, Storage & Shipping Reviews 950

I am very happy with the Bournes moves service. Robert was an excellent advisor he clearly explained what to take and what needed to be shipped, and handled everything very professionally, including the quotation process. I truly appreciate his support.

The staff who came to collect and pack all my household goods were also extremely professional. They were friendly, efficient, and did an excellent job. Although I can’t recall all their names, every team member I interacted with was outstanding.

I would also like to extend my appreciation to Arunee, who managed the process from the office. She provided excellent customer service and kept me informed at every stage by email, ensuring I always knew the status of my shipment.

Overall, I am very glad that I chose Bournes moves service. I strongly recommend them and would definitely use them again in the future. Thank you very much for your excellent service I truly appreciate the entire team.

First class professional removal service - the guys wrapped all our art very carefully and carried everything up to the forth floor in London briskly and efficiently helping unpack and taking all the cardboard & paper packing materials away, meaning we were comfortable in our new home on the first night. I noticed they had all the correct spanner's and alum keys with them to take apart our glass kitchen table and bed too! (Which they carefully put back together) highly recommend

Everything in the process was smooth sailing and a reasonable price too. The gentlemen that actually did the move were so polite and efficient. My experience was excellent.

The preparation and delivery went extremely well. Gabriel and the team were incredibly supportive and attentive to my needs during a big life transition. I used their service to move overseas and I highly recommend. Truly a top-tier service that makes moving house feel easy.

Their professionalism and efficiency in handling our belongings from removal, storage in the UK , customer service, delivery to France were done by teams with a very friendly and helpful attitude. Highly recommend this company.

Darren & Steve moved my mum’s belongings from Kent to Wiltshire this morning. They were so polite and extremely efficient. Arrived early and delivered early. A perfect service. Can’t fault it - highly recommend, thanks guys

Excellent advice and guidance from the get-go. Particularly grateful to the two chaps responsible for the move out and then the move in 48 hours later. Professional and understanding. I would certainly both recommend and also use them again.

The person who did the quote was polite and very informative. The 2 men who did the removal were very experienced, polite and kind. My items were stored and when I wanted delivery booked with no problems, I was even offered a cancellation which I gladly took. Again 2 men expertly put all things in rooms I wanted it. One was the same as collection and the other met Bournes high standards.

We had a brilliant experience using Bournes to move long distance.
They were helpful and professional at all stages of the process and did their research regarding some complex access to the new property.
The communication was perfect throughout, and the team on the day were polite, helpful and very reassuring.
I wouldn't hesitate to recommend Bournes for a professional, high quality moving service.

Moaned constantly and broke a lot of our precious things. I was made to feel really bad that they had to move our stuff, but we were paying!!!

Great team, on time, friendly and worked hard!

Excellent communication from the beginning of the process and throughout from Emily our move manager. The packing and delivery guys were very personable and professional. No stresses or complaints at all. Would recommend their services.

Jamie and Dan were excellent. Careful and hardworking from packing up to delivery. No damages or breakages which was fantastic. Definitely recommend.

Super helpful, very polite team that moved us a real asset to your company

A very personable and proficient service. Thank you. Bournes do exactly as they promise to do.

Second time using Bournes and absolutely happy with the service as I was I was the first time. Excellent staff and excellent customer service, Thank you

Honestly will never use again and will advise the same to anyone I know. I deliberately didn’t go with the cheapest quote because the initial consultation with Robert Hill was the most thorough of the three people I saw for our Woking move. It gave me the impression that paying more would get me a better service. I had two packers the day before and four on the day. Two more were allocated for the third day. The packers were friendly and worked hard, particularly Matt. Most of the things were overpacked to be honest and the amount of paper used was insane. However, there was clearly a rush on the morning of the moving day as I discovered later that really delicate bits of jewellery and make up in a drawer hadn’t been either secured or packed up separately. One earring each in five pairs has been lost in the move. The remainder was found in various other drawers as the cabinet had been tipped and moved around. To my mind, it was clearly a mistake given the care taken with the rest of my things but the way the office handled it afterwards I cannot forgive or tolerate. I was told first of all they couldn’t find them in their van but no apology offered or feedback from the guys having told me they’d speak to them. Then they told me they don’t pack drawer items separately. Then they suggested I should have packed ‘personal effects myself’ , something never discussed at the outset and not something I expected to do given the price I paid for packing. After delays in responding to me, they now say jewellery not covered on their insurance so nothing they can do. All just left a bad taste and the handling of it has been very poor. I'd be very wary of using them if this is how they treat customers after they’ve been paid and they have nothing to gain.

Pat and the team were excellent and we would highly recommend. We had some access issues at our previous address but the team managed to speed through and get everything moved in around 6 hours. Everything was handled with care and the price was very competitive. Thanks all!

I have moved house twice in the last five years, including dismantling the large family home of 50 years to move into a 3 bedroomed flat and then to a detached 4 bed house on remarriage. I supervised the dismantling of my new husband’s house of 40 years ~ including distributing furniture and machines amongst his children over 3 different counties. Bournes were recommended and proved to be far superior to the other two companies I had used. Efficient, flexible and very helpful, sorting what went where and travelling long distances to the various venues on the same day. They were punctual to the minute and coped with awkward accesses (including hauling furniture over neighbouring fences to gain access and tackling the fact that the only property access was a door 27” wide and some of the furniture had to be taken apart and reassembled. I give them 5 stars without any hesitation.
Ann Whaley Heal