Boux Avenue Limited Reviews 10.163

Ordered online from Boux Avenue several times - usually when it's a sale though!! Always delivered promptly, excellent quality and I order for myself and granddaughter and everything is always true to size. Washes really well, colour stays and doesn't shrink etc. Will continue to order and would recommend.

I used the online sizing quiz and had to send every bra back. I also couldn’t do an online return and had to go to the store to return. Not amazing

1. Good customer service by Laura Bluewater branch.
2. Nice to be reminded at the till if I wanted to use my savings - though a small amount but every little helps ;)

My partner she Totally loved your summer pjs so had to buy her some more again this year. She bought the lemon with small pink flowers on with shorts set as last years pink summer pjs she still wears . She comments on how they wash up and look the same every time!

It's the first time that I have bought from Boux Avenue online. The items arrived quickly and were of high quality. They were well packed and boxed. I had to return an item which was free and very simple. I had my refund within days not weeks. I would definitely buy on line again. An alround good experience.

I am very disappointed with how an overcharge on my in-store transaction is being handled. I provided photographic proof of the price tags and my bank statement showing I was charged more than the advertised price at the till.
Because I cannot return to the store in person, I was told the only solution is to post the items back for a full refund. This wasn’t consulted with first I was just issued a return label with no other solution. I then queried if I could have the overcharged difference as a store voucher instead of a cash refund to make it easier, as I genuinely love the products. This was also refused.
It is unreasonable to demand a full return of goods just to correct a documented pricing error. By law as I was overcharged, I should be able to keep the product without returning it. It’s not faulty and I like the set so why would I want to return it? I hope someone can resolve this, very disappointing.

Fab items for a special day quick delivery - gorgeous ❤️

The website and shopping experience was user friendly, they have a wide ramge of variety of items to choose from however they could do better with using sustainable and durable products as I jad to return items I bought online at the store as it wasnt as expected. It looked good in the pictures however wasnt up to the quality expexted from Boux

Lovely products and great quality. Extremely happy. Their strapless bras are the best I’ve ever tried.

I bought two different sets to see which bridal pyjamas and robe I wanted for my big day. Given the price difference between the two (one was in the sale) they were the same exact pyjamas and robe; cut, style, lace.. the only difference was a tiny bit of sheen to the fabric. The quality isn’t what it used to be, but still kept one pair as they were sized well and are comfortable for the day. Unfortunately, two of the items also has someone else’s hair in the unopened packaging, which made me question how it wasn’t noticed. This alone was disappointing and has made me question buying from Boux Avenue again.

We visited the meadowhall store today and can honestly say we were absolutely over the moon with the service from Jo. She had a line of people ringing for her help and she was running around making sure everyone got the item and attention they needed. I don’t know how she did it other than she’s superwoman. She was extremely knowledgable and could help with ideas and fittings before even in the changing room. Jo honestly was amazing and an absolute credit to the company.

Quick delivery and great deals on multi buys. Knickers are a great fit, made with quality material and wash well.

I ordered 3 bras all in the same size but when I put the black one on I heard a rip coming from the centre

I used the online service as our local store didn't have the item I wanted (a birthday present for my daughter, so it had to be the exact thing she asked for!). The process was simple, I was kept up to date by email, the delivery was timely (even though Easter holidays were a factor) and the item is of good quality. So, thank you very much!

Awful customer service, passed through about 15 people just to be told “your feedback has been taken on board” will never use again.

I bought some slippers - have used this company for many items - the bow fell off in a week, and it was only for a 13 year old girl. I showed them evidence and now they want me to send them back and wait 10 days for a resolution - very very poor and think twice about using them, they were not expensive but a birthday gift for a child - wont be using them again!

Some birthday gift this was....

Products of higher quality than expected.
One item was not in stock and automatic refunds kicked in without any issue.

It was mostly a positive experience. The order was easy to place and the items came quickly but I was disappointed that it allowed me to select and purchase an item that I was then told was unavailable. I am also finding it difficult to confirm I was not charged for that item and it has come through on a feedback email. From the items I recieved they were all true to size, good quality and comfortable.

Lovely item, fitted perfectly and looked as I’d hoped.

Very easy to order arrived on time all intact and pleased with the items I ordered