The Brand Base  Reviews 186

Ordered from the sample sale, 96 items costing almost £200, isn't a lot but for my start up it really is. Especially when the items aren't sent, there is no customer service, emails not responded to, phone system does not connect, no response via social media.

Order placed on 6th of November, tracking information sent on 19th of November, even though they state delivery in 1 to 3 working days, since then, nothing.

Fictitious tracking information sent, which does not exist when checked via the delivery company.

This company is a complete scam! DO NOT ORDER FROM THEM .

Ordered with wespmanufactuer om 26th April got told samples would be with me within 1 week 5 weeks later still no sign of samples asked for a refund now no one getting back to me they will pro long you and feed you lies

brandedltd.co.uk is not a reputable website or company. We have had multiple issues and have dealt with Ty and Katrina. Ty the business owner is not to be trusted.
We have paid for orders on false information of stock being in hand, been given multiple lies of orders being sent and false tracking information, labels tied to deliveries never sent and multiple stories of misplacement of parcels / damaged parcels etc with absolutely no evidence of anything ever even being sent.
REFUSE TO REFUND although no items or proof of any items being sent.
Whatever you do definitely do not pay this company through bank transfer.

Still no further in the process... NO ITEMS... NO LEGITIMATE TRACKING... REFUSE TO REFUND...

The position we are left in is nothing but a scam.

Purchased an item that never was delivered but said that it was. Nothing more than a scam. God hates ugliness and they will be punished for sure. Don't waste your time or money fkn with these 🤡🤡🤡!!!

Responded to my first email regarding a quote, then failed to resond to any further emails about going ahead with the order. Don't waste your time.

Lie about dispatch times so whatever the website says add a week. Then add another week for the tracking to actually update. Bearing in mind they also send with Yodel so a high potential for your order to never actually arrive. Phone line gets you nowhere and there is absolutely no customer service via email or Instagram DM. Very much thinking I’ve been scammed at this point because I’ve spent over £1000 in samples and so far haven’t seen a thing and I’m being completely ignored. Think twice before considering this company as a supplier.

onalized, high-quality clothing.

ressed with personalization level offered. Variety of choices available for unique piece. Customer service team helpful in design process. Quality of final product exceeded expectations. Attention to detail impeccable. Garment made specifically for me. Highly recommend for customized experience.

Avoid, there’s no customer service as others have mentioned you wait forever to get a reply and they also don’t offer a refund because the said product was a “sale” item from £17 to £16.99 so classes as being on sale.

Surprisingly low prices for quality garments. Extensive selection with helpful staff. Quick alterations with expert tailoring. Design your own unique pieces without overspending. Great value for personalized, stylish clothing.

Worked with company to create wardrobe pieces. Process seamless. Fabrics chosen to final fittings. Craftsmanship and detail outstanding. Pieces fit perfectly, looked amazing. Already recommended to friends, family. Quality, service top-notch. Look no further for expertly made, one-of-a-kind clothing.

Unique and trendy pieces with great attention to detail. High-quality fabrics and perfect fit. Always get compliments when wearing them.

The team was helpful and efficient. They understood my needs and produced a fantastic end product. Professional and knowledgeable staff guided me seamlessly. The quality and attention to detail were impressive. Working with them was a great experience. I highly recommend their services.

Placing my order was a breeze, with a user-friendly website. Customizing my designs was easy too, with fabric and color choices. The customer service team was helpful and responsive. Very pleased with the final product, will order again.

Exceeded expectations for the price. Top-notch fabrics, impeccable craftsmanship. Chose every detail, unique to my style. Exceptional customer service, quick responses, helpful suggestions. Will order more in the future.

My measurements were taken quickly and accurately. The final product fit perfectly without alterations. The stitching and construction showed great attention to detail. The garments were comfortable and moved with my body effortlessly. I was impressed by the quality and accuracy of the final result.

Dream outfit made in record time, exceeded expectations. Exceptional quality, perfect details. Impressed by efficiency in completing order. Will definitely return.

Ordering was simple. Instructions were clear. Interface was user-friendly. Communication with designer was seamless. Vision was understood and executed perfectly. Quality exceeded expectations. Attention to detail evident in every stitch. Delivery was prompt. Packaging was well-done, preserving garment's condition. Hassle-free experience from start to finish.