Brantano UK Reviews 

I didn’t receive my order

I rang twice regarding a refund and didn't think your staff were neither particularly friendly or interested in a new customer. As we all shop on line these days my experience is that when the items are returned to the vendor the refunds are processed immediately. With your company it was over a week before funds went back to my credit card. Sadly I will not be buying from you again - sorry.

Read reviews and was a bit apprehensive.
Can't fault the process from order to delivery.
Brought a pair of Sketchers ladies golf shoes great price great product.

Dissapointing first time experience. Will never order again. Avoid this company.
The sizing is completely off. explained to the customer service. i have been same size for years. The sizing is apparently US which is misleading and many have commented the same.
Yet after paying for express delivery. I now have to pay to return the item because there sizing is not EU and im supposed to read the small print before i order. The packaging was also a mess, which they failed to even acknowledge.
Save your money and buy elsewhere.

Super fast delivery, and even faster response when i had to return boots for bigger size,
They kindly walked me through every step, not alot of companies would be this helpful
Would highly recommend

Had the worst customer service experience ever. They are very rude and unprofessional. Sent the wrong size and they are not ready to accept it or help in an exchange
Would not recommend this website

Bought a pair of timberland safety boots.
Comfortable but very poor quality.
Contacted the seller and they understood the situation and agreed for a refund. Top seller .

Would not recommend purchasing from this retailer. I ordered a pair of men’s toms size 7 but when they arrived I noticed a tight fit to my prev toms before checking label on box said womans. The website is misleading and on the description on the website it does not confirm men’s or woman’s. I might be partially to blame as went through google searched for men’s toms size 7 and this what came up. Sent Brantano an email to advise of this who responded said the toms are shown under woman section on there website but I feel it should be clear on the description when viewing the product as if you go through search engine it takes you straight to the description of the profhvt. Also you pay 4.99 to return item and when you get the refund they deduct the shipping fee of 3.99 which I wasn’t expecting. Personally won’t buy from company again

Updated rating from 1 star to 3 star as after emailing customer services they have apologies and refunded the 3.99 shipping fee

Tbh honest I don't remember buying from Brantano but based on their reputation I'm guessing all went well

Had to return a pair of trainers because they were too small, so the price for return is £4.99 and they take £3.99 out of your return money for delivery. So you pay £8.98 for the pleasure of viewing some shoes.
Personally I will never deal with this company again.

Great, prompt service and excellent after sales assistance.

Items arrived when stated and pleased with product

I ordered a pair of walking shoes from Brantano. Two months after I bought them the soles started to fail.
Brantano were excellent to deal with. Issued a refund very quickly.

Ordered goods they have agreed not received but wont refund. Until I am in possession of the goods by law, they have to refund me. They also cant expect me to wait for weeks till the item is returned. I am contacting Trading standards and doing a charge back. They said its not about the law, sorry its not about the law, never heard such a statement.

It’s been almost a month and my delivery lost by Royal Mail. Ok I can understand that it’s not the company’s fault. But during that period I sent many many emails to Brantano and they did not reply me even once !!!!!!

The shoes were sent quickly or it would be one star. But I had a problem, so emailed customer service a week ago. They haven't bothered to get back to me.

Excellent service
I ordered 2 pairs of riva shoes and they are excellent, so comfortable and soft leather perfect
I did review the shoes from other customers before I bought them
I always bought shoes in your shops and wish you would bring them back as the quality is far better than other high street shops and much more choice

Ordered a beautiful pair of Clarks Brantin Plain. Super-fast delivery. Just excellent all round. Many thanks!

Ordered some crocs but they were faulty.. returned and ordered another pair only they were the same. I wonder if they sell seconds or something as I’ve had several pairs of crocs before and never had any issues when purchasing elsewhere.
Takes ages to get a refund as well (one pair has been confirmed a refund - still waiting for it to arrive).
Won’t purchase from them again.