Brayleys Cars Reviews 16.573

From first arriving to the dealership contact with the sales guy was very good no pushing he was happy to talk show me the car, no pressure at all. I felt really comfortable. Deal was done and everything possible was done to facilitate the deal. A real pleasure to deal with

1st service on my new sportage very quick turnaround (car cleaned also ) but could not my re call

From booking to having the service completed - I could not fault the service team - they were fantastic to deal with and everything they said they did and nothing was too much bother

Jason!. First time I'd done a remote purchase. Jason made the whole procedure calm and seamless

The process of booking in the car was simple as was dropping off the car and as far as I’m aware the service was carried out to high standard. However, upon booking in my car, I was informed that Brayleys will no longer carry out washing, polishing and hoovering Cars as part of their service. This I find to be very poor.! I failed to understand how this can be of benefits to the dealership and only serves To penalise their loyal clients who bring their business to them on a regular basis. I think it shows poor judgement on behalf of the dealership to no longer cover this part of the Service to its clients.. you spend a large amount on a car, you then have a service plan and you award your custom to the dealership but they no longer offer a cleaning service as a gesture of goodwill or a good customer service to their clients. It is always been one of the best parts of the Service that you receive from a Honda dealership because it means that once you drive away after your service you have the feeling that your car is brand-new again and it means that you have that new car sensation all over again. It therefore makes no sense to me why they don’t offer this small valet service to their loyal clients any longer. To some people this will seem like a small issue, but too many I hope they will vote with their feet and find a non Brayleys dealership to Service their car going forward. I am told that the decision comes from above rather than at a local level and it is therefore for Jose Blanco and Dave Carter to answer why they value the loyalty of their customers so poorly. As Paul Brayley still gives his name to the chain of dealerships maybe he too should hold his head in shame along with Jose and Dave that they have withdrawn the service in such a punitive way. We spend a lot of money on our cars and on having them serviced so to know that it has been cared for by being cleaned and returned to a brand-new car feel means a lot to ask the owners. In light of this change I’m afraid I will have to consider my options going forward and that is why for the first time ever I’ve not been able to score the service I’ve received from this Honda dealership less than a five star. This is not a reflection on the Staff at the dealership, but rather the higher up Staff who I have mentioned already.

A while you wait service which was carried out efficiently and promptly. And the car was beautifully cleaned!

Great staff! Brilliant service

I have a problem with my Nissan Qashqai that came in for repair due to clunking noise after saying it was the drive shaft your now telling me it is driving style and this happens with harsh acceleration and on full lock which is totally untrue it happens at all speeds and on any turn it doesn't have to be full lock as this car is still under manufacture warranty i would expect a better outcome than this

Efficient and friendly check in, car service done exactly as specified.

Friendly staff. Everything explained. Video of under car. Additional tasks done at same time. Comfortable chair. Good coffee (No tea!).

I've been using this KIA dealership since circa 2011.
I have never been disappointed or let down by the staff.
Excellent service in both sales & service.

Our first service on this car, we have had many cars from this garage, we have seen a decline, the person signing us in, was very abrupt and didn’t give us the fall information of the system they use now, we was expecting a call when the car was ready, but by luck I was looking at some emails when I cam across one from Braleys showing a vid of my car and asking if I wanted a couple of things, and my car was ready to collect. I called as the email then was an hour old, one item I would have like doing but couldn’t because the car was then out of the service bay. My point is what is wrong calling me at that point not texting not email I’m not sitting in-front of my computer all day. When we did get back to pick up car the person that did sign us in was a bit more friendly

Great service. Nice and helpful staff.

Efficient, friendly service that delivers what they say. Very pleased with the work done (car service and MOT) and the work was completed on time.

What used to be a straightforward process for 4 years of car services has turned into an inefficient and error prone mess under Brayleys takeover of Crown with the changes made.

Not having a cleaning service with rue service was unexpected an disappointing, under the guise of environmental spin it really seems like cost cutting for something that used to give me confidence and great customer service.

The booking process went through four steps and at each step no one had captured that we wanted the mot done as well as the service. Therefore after going home after nearly a full day off work to sort my car out, I realised the mot was not done. This may seem like an innocent mistake but with such a painful process I would have thought someone or something would have caught it.

If I had not realized then the mot would have expired at the end of the week and sheer horror would have followed.

Having said all that they offered to perform the mot for free and my wife took the car back the next day to have this completed.

To the managment please review this and improve your process.

Manoj was very helpful on the service desk, will bring the car back again.

George Ascott who is my sale representative was friendly, very professional, so helpful and very welcoming when I was looking around for a new car. He answered all the questions I throw at him. I was looked a after really well everytime I go to the shop. In summary the service is great. The staff are great. Communications are great. All in all I had a great experience buying my car at Brayleys in Orpington branch.

welcoming staff and kept informed only problem was no replacement car.

Bought the new Dacia Bigster. 6 months down the line Engine at risk of failure, followed by numerous other warnings or faults and one complete breakdown. 3 months on and 6 courtesy cars still not fixed after numerous attempts backwards and forwards to the dealership. Have had to complain at every stage to attempt to get it sorted. Extremely stressful, mentally draining and time consuming.

It was easy to book my car in for a service at a convenient time. I was kept informed through the day and given all the information that I needed to make decisions on further work.
Collection of my car was simple and also I was pleased that the car had been washed.
Although I had a checklist with the invoice, it would have been useful for someone to go through it with me as there are some bits that I didnt understand.