brivelle.co.uk Reviews 78

Purchased the Brivelle portable oxygen generator. Upon turning it on I realised not only did it not produce any oxygen worth using, it was as loud as my leaf blower and rattled more. Not quiet and not producing enough oxygen to make it useable. Upon asking for a refund from Breville I am told because it has been opened and turned on I am not able to have one. Stay away from this company and their poor quality products or you will end up ripped off like me.

I highly recommend the seller, excellent delivery time and professional customer support. Satisfied tanhk you guyss!

I bought oxygen last month, arrived in few days, I have lost the user manual but when i contacted they provided it by PDF, thank you for the support.
I will contact later to buy some filter

main improvement would be to let customers no about purchase and send confirmation on goods spent too many phone calls trying to trace my goods and how long it would take the three days they promised was over a week later

I’ve had a deeply frustrating experience with this company. Despite sending multiple emails to cancel an order due to delayed dispatch—after paying for express delivery—there was no response or confirmation. I also attempted to contact them by phone on several occasions, but no one answered.

The order, intended for my elderly, housebound mother, was delivered anyway—without notice, and left outside in the rain. The delivery driver didn’t even knock. At no point did the company acknowledge my cancellation or respond to any of my attempts to communicate.

Customer service has been completely unresponsive and unacceptable. I am now chasing them for collection and a full refund, which should never have been necessary had they acted on my cancellation in the first place.

I would strongly caution others about ordering from this company if you expect timely delivery or even the most basic level of customer support.

If I could give less than a star, I was more happy. Horrible people that make business with the most fragile situations, shame on them. I suffer of night disphnea and I purchased a product because I am tired to use the oxygen bottles and after I tested the machine 2 nights, it didn't work, very cheap quality product, my expectations were very high. So I ask them to return my item and I had to do it at my expenses with international shipping to Poland. Afterwards they didn't care about the product and the item is still there, waiting for docs from them. Please don't buy anything from them. They care only about their business and they don't sell quality products also be aware of their policy of the return, for me it is a big scam company, I would stay away

I bought the breville barsita max a couple years ago, had to return after 8 months as the machine started leaking (ran through regular clean cycles with descaler). Had it replaced with the same product which also had the same issue after another year but was out of warranty by then.

Reached out to breville to see if anything could be resolved, was offered 20% off a future purchase.

Not particularly bad customer service as I can appreciate it was outside the warranty period but would not recommend buying from them as this happened twice with the same product and you’d expect a £500 machine to last longer than a year.

SCAM....

DO NOT ORDER FROM THEM

ITS A SCAM... THEY WILL TAKE YOUR MONEY AND YOU END UP WITH NO ITEM AND OUT OF POCKET..

THEY LIE IN EMAILS AND STEAL YOUR MONEY.
AVOID!!!!!

Scamming company.

Returned an item a day after I received it as it was not fit for purpose.

Claimed they never received it, sent numerous emails, messages on their Facebook page. Ended up blocking me on Facebook as I left a review stating that the had stole £600+ from me and got their product returned. Absolute scam of a company.

A quick thing to say about this cpap machine from ive been using from Brivelle, honestly i didnt know what to expect because, well sleeping machines arent exactly something i was excited about but, wow this small device changed the game for me, used to wake up gasping for air but now waking up feeling rested like never before.

Not exaggerating but when i cant sleep without it after using it, i wish i knew about this cpap before. Speaking about their servcie it was good got an email for confirmation than was shipped after a day got it after few days. All was normal as expected.

A scammy dropshipping store that sent the wrong product, took ages to get back to us to let us return it, and had terrible support.
I advise others not to buy from Brivelle.

Edit: My review was flagged for "defamatory content". So here's my proof for them being a dropshipping store: you can go on Aliexpress and find the exact same products, (at a cheaper price) and same photos, which is where many dropshippers get their products from. Brivelle also claim that they're based in the UK, and give the impression that everything is sent from there, but in reality, the package that I received was clearly from China.

The order 55203 was delivered on time and with the gift they promised arrived in separate packaage

Would definitely order again, and id recommend my family, i was not disappointed afterall. Thank you

I wanted to reach then by phone but had to wait 10 minutes to place an order overphone. got a discount for 20gbp when i called that was helpeful thank you for the order looking forward receiving it soon.

I have airoxy which i ordered last year, the remote control just stopped working even after changing the battery multiple times. It was hard to get it from bad to turn on or turn off the machine everytime, however i contact the support and they asked my order number i couldnt find that but shared my email and postcode. After all they sent a replacement remote control, it took a week to receive but was all good. Thank you for the help guys

I recently bought a cpap from brivelle on 27th july after placing the order i decided to check some reviews online about the company. I went through trustpilot after reading those bad review decided to cancel the order. However it was already shipped.

When then product arrived on 2nd august i was surpised with the quality It was better than i expected, i decided to give it a try and finally i kept the product, glad i did not cancel after all i wanted just to share the though i had .. will be in touch if i have in issue

‼️Do not buy from this company.
They sold me used, wrong make oxygen generator.
They accepted return but wanted me to return at my expense. I have complained to Amazon pay. Then they agreed. Asked me to return it to Slovenia from uk. I asked if I can return it to uk address. NO. Return postage cost me £84. The parcel was refused on customs to Slovenia under prohibited goods rules.
Brivelle issued me with new now PREPAID labels to return to U.K. address!!! Wow, I’ve asked why on first place you refused me to do so? No answer.
Now they refuse to pay me my £84 for their postage to Slovenia because: THE RETURN WASNT COMPLETE.
How do you like that !?
They insisted on return to Slovenia, they issued me with their commercial invoice and return lables, they did not check EU rules and IM LIABLE of all their mistakes.
Guys! This company sucks. They are just two people who pretend to be THE BIGGEST company ( look at their presentation on their website) who advertise other companies products on their website. Their annual turnover is £10k . Chancers and scammers.

Great customer service and support easy returns and clear instructions

All very good. Thanks.

Made an order in 15th June, for a machine was expecting it as stated in the website by 21th June. However got it on 20nd but was left inside the garden. Thankfully no one stole it. Royalmail always does that,
The product is inperfect condition and asked for a PDF manual got that sent back after few hours by email.

Delivery was delayed, but got a quick update from Carla, customer support is great. I understand it is Fedex's fault but since i purchased from brivelle i had them solved the issue. Hope same issue won't happend in future

I receivied the machine in good condition,