Brondell Reviews 21

I bought a bidet from Brondell November 2021. It is still performing well. I recommend their products very highly. I miss my bidet when I am traveling.

Electric seat worked for 1.5 years. Poor quality and will never buy again. No help from Brondell as it was 6 months over the warranty. Poor service.

I had this less than a year, still under warranty and it began to malfunction. It was installed after I had very extensive back surgery and I am still in recovery. After putting me through multiple instructions that didn’t resolve the problem, they determined they would provide free repair and shipping costs which would entail: removing bidet, putting firmer seat on, finding just right size box to ship, wait for repair. Presuming all that went well: would require removing former toilet seat and installing repaired bidet. Maybe for some people this would be okay but we are older, not savvy about these kind of efforts to install. We had paid a plumber to install it the first time. They wrote these very empathic emails to me as though empathy was all customer service involved. All their expectations of the customer gives the impression that the intent is to discourage the customer in order to be free from having to provide customer service.

According to online reviews Brondell customer service has received low ratings, with many customers expressing dissatisfaction regarding their support experiences.
I have tried to obtain customer service from Brondell. A customer service representative identified online as “ Japhet Constancio Pameron (Brondell)”, has repeatedly requested that I perform various tests especially with the remote provided with model CL2200. After performing the tests to no avail, Brondell sends a request to repeat a test previously requested. This process continues with no resolution. There is no reply to my requests for a warranty replacement of two remotes. It appears Brondell just delays responses using evasive tactics.
Brondell reportedly charges more to ship a warranty replacement than the cost new.

I bought the Swash S1400 luxury bidet toilet seat at Home Depot, Quebec City, Canada. After 18 months, remote functions didn't respond. When I called Brondell they said I'd have to ship it to Californian for repairs at my cost and they'd charge only 50% of repair cost. I didn't trust them or the product to be worth the cost so was never repaired. This all happened 3 years ago and I still sit on the useless, non functioning bidet.

Bought my bidet in 2023. I paid almost 300 for it. I just had an issue with the warm water part on the seat. I contacted the company and customer service. They were rude and no help. They wanted to charge almost 200 dollars to have me send it back and fix it. A good company will take care of their customers. I will never purchase nor recommend their product again. I work for a company that sells their product. I will not have people by it.

Don't purchase a seat from them! Based on there measurements and customer service it was supposed to fit but didn't. I returned it and was charged a $27.77 shipping fee.

O star if there’s an option! Bad customer support. Can’t take my broken bidet in for service center in SF. Have to mail it in only! Stay away from Brondell products.

Bought a Brondell Swash BL67 in January 2024. Four weeks ago, it started leaking from the hose. Removed the hose, the washer was split. Went to the hardware store - no washers that matched. Contacted Brondell - the ENTIRE HOSE had to be replaced - and only then after I sent them a photo, blah blah blah. They sent a new hose. Tried to attach it, but the tube that the hose attaches to is plastic. The fitting is steel. No more threads on the plastic! Brondell says I have to remove the seat, ship it back (at their cost) and wait for them to repair and send it back. A ROYAL pain in the tush, no pun intended. And then what? Will they put another plastic tube in, only to have that fail in another year, and then what? Seems to me Brondell is in the business of creating landfill. I will not buy another Brondell product.

Adding more as of Dec. 18th. I was told by the "support agent" that because the bidet is still under warranty, all shipping costs would be covered. When I got their instructions for returning a seat for repair, however, the instructions clearly state that while I will be sent a prepaid shipping label (but only after sending a separate request), I will then be charged for it after the fact. The big benefit is that I am getting their reduced shipping rates. So it will cost me $30 to get this low-quality product fixed. And how long will it then last?

Within weeks of installing the Brondell T44 bidet toilet seat, the unit froze. Support was unable to provide a resolution, although they insisted I send a video of a nonoperational piece of hardware. Eventually I fixed that issue without assistance, with hours of reset and remote pairing. 9 months later the unit has failed again with flashing lights and gurgling noises. After weeks of back-and-forth with Rebecca of Brondell Support, she instructs that I return the unit to them for evaluation and repair. That’s a big ask; disassemble the seat from the toilet water supply, remove the 3-way water supply adapter, purchase a temporary seat, purchase a new supply hose to fit without the brondell hardware in place, ship and wait two weeks repair turnaround time, and hopefully reassemble without leaks from reinstalling these components. I protested this approach; Brondell‘s reply was to email me the warranty limitations page.

At this point, even though it was an $800 buy, I’m giving up, for the purchase of a real bidet toilet. You should avoid this gadget.

Completely useless customer support. I asked a simple question about a remote not working in the online technical support and gave all info required and CSR just closed the ticket without even responding to my question about why it's not working and no notification that ticket was closed.
I took out a second ticket with clear information and question and same thing, ticket just closed without any response at all.
It would be appreciated if a supervisor or manager can contact me regarding this experience.

Awful experience. My bidet seat had a problem with the slow closing lid. After needing to remove the seat to provide the serial number the seat began leaking. They needed an excessive amount of evidence to prove that the leak was in fact not coming from any of the fittings on the bidet seat. I should not have needed to disassemble to add plumbers tape, and then submit a video of the leaking to prove that the leak is coming from somewhere else. To top it all off they sent me a replacement seat rather than a replacement lid. So in addition to the new problems I had to pay for the wrong part. By the way there should not be such a high degree of plastic rot in this few an amount of of years

Update to a unused unreternable seat. We had boxed the seat ( drained & dry) in its original box and inquired about sending it back for a possibly upgrade but were informed that we could not send it back without first sending them a video of the seat working. This entailed us reinstalling, lining bowl with plastic & recording product operating. We complied with this list and voiced our complaint of this model splashing water on both the bottom & top of the seat. They're final analysis was that we would not get a refund since this is "NORMAL".
We are stuck with this bidet seat in our guest bathroom since it is hooked up to the h2o supply, it was used for the first time this week, the one & only use left brown feces droplets scattered under the seat & the back of the base. This is Not normal & should not be considered normal since it is disgusting and unsanitary. For many years we own & use a bidet in our main bathroom and we have never experienced an issue like with the EM617. This company does not care about their customers being happy with their purchase, they only care about making their sale & leaving you with their cheap substandard unusable product.

After experiencing our bodau, we would purchase another rather than go without. We love the cleanliness, we recommend this product for all families.

One Star Because I Couldn't' Choose Zero! Don't purchase the Carex Toilet Seat Riser from Brondell, they double the cost of the same riser you can purchase on Amazon, because they add two long screws to mount, issue is, the mounting plate for the bidet, requires plastic square heads, not steal small round heads, when you tighten they pull through, I managed to make square head washers, and was able to better tighten, but to tighten enough to make safe, as it was moving side to side, then the riser lifts in the front, making it unsafe again. Stay away from Brondell, they have the WORST Customer Service Period.

The Brondell 1700 is very nice when it is working. However, this is my third purchase of a Brondell in this price category that has broken soon after the warranty expired. The company’s price to ship it to San Francisco and fix it or price to replace it with an open box model always exceeded my original purchase price. It’s just so stupid to buy something that only lasts two years and I won’t be buying anything from this company ever again. Three times we made the same mistake and I advise you stay away from promoter Mark Cuban's companies. Unless you can get a credit card company to offer a two-year warranty extension. Cheap construction that doesn’t last.

Our Brondell humidifier worked great for the three months we've had it, but it's time to replace the humidifier filter and the company doesn't have any in stock. Hence, we've not been able to use the machine for 2 weeks. When I called the support line, they said the filters would be in stock last week, but they were not. I've tried buying them on Amazon and other companies, to no avail. This machine was very pricey, and yet, the company can't maintain a sufficient supply of filters. Furthermore, it's past 30 days so it can't be returned. Go somewhere else!

I purchased a Brondell Swash Bidet Toilet Seat. The lid has cracked twice and the first time, I was asked lots of questions about it and to send them several photos of the seat and toilet. They sent me a new lid, but now that one cracked in the same place, so we do not have a lid on our toilet seat. I'm really glad that we don't have small children or pets that would get into the toilet. Also, it is programed for one, and we should be able to program it for two, but it won't do that. It's really agrivating, but we are past our warrantee period. This is a poorly made product.

I ordered a bidet seat directly from them. Upon arrival and installation, I realized the seat was cracked all the way through. They mailed me a new one, and I sent the old one back, frustrating but fine.

Now, my second one has again failed and the water reservoir only fills half the time. Bummer, reached out to support because I'm still under warranty, but this time, they want me to find a box, mail them the toilet seat, and then wait however many weeks until they mail me a new one. Finding a box to ship it in, finding another replacement seat for the interim, and installing a toilet seat 2 more times is obviously a huge hassle and they know it. So I give up! You guys win!

I purchased a Brondell Swash 1400 along with a 5 year warranty and it was one of the biggest mistakes of my life. The seat and the top of the unit cracked every 2 months. At first the company honored my warranty and replaced them a couple of times. After that they started charging me more than the unit was worth to replace the parts. When I complained to customer service they did nothing about it so I am left with a cracked bidet. I paid over $495 for a bidet that is worthless and ugly. My expensive warranty purchase is a joke! Brondell customer service is horrible!
Do yourself a favor and do not buy products from this company or you will regret it!