Browns Restaurants Reviews 

Dinner out for the two of us. It was just very disappointing. Browns is on the higher range to pricing but the service does not reflect this. This was Exeter. The whole meal was just rushed. Our main course arrived as we were still eating our starters. Just poor overall

The location is lovely and the rests is stylish . The bar prices are slightly higher than average.
The food was disappointing.
My starter was Beetroot and Apple tartare - a really sharp dressing with too much pepper . Barely any apple / just a pile of small beetroot chunks. A few croutons (3) and a few (3) slices of radish. Unpleasant.
The main I chose was steak frites … the waitress didn’t point out that there was a £5 surcharge (although it is in small print on the menu) - my poor sight missed that.
The steak was dropped on a small portion of unpeeled fries. A small garnish of watercress with a very salty sauce ( which I was told the chef doesn’t make i- it comes to them ready made)
The steak itself was grey ( not properly seared) and not good quality - the whole plate was not appetising.
Sorry Browns - not the standard I’ve had previously so won’t be back.

We arrived for an afternoon tea to celebrate a retirement and it was so disappointing. The food they served was of a very poor standard. We had prebooked an afternoon tea but the sandwiches were stale and this is after they had called to take our order. They were not busy and there was no need to ring in an order for 2 people. The waitress had said it was pre prepared which is strange as it was just for 2 people. They remade 2 of the sandwiches however the rest of the savoury collection was also very stale. We told them we were unhappy and they said they wouldn’t charge us. We were thinking well of course seeing as we haven’t eaten anything. Overall very disappointing experience and would not recommend this restaurant.

Apparently browns restaurant are not interested in customers reviews they just ignore them. Which says a lot !
Pre booked Bluewater for birthday afternoon tea as I have an allergy.
Arrived on time and shown to table. Waiter was kind and efficient however let down by process. Table preset and cups were cold. Waiter changed the cups on request.pots of tea arrive then we waited more than 10 mins for the tray of cakes and savouries. Savoury consisted of finger sandwiches. Given we pre booked our sandwiches were dry on the top slice and the bottom slice was soaked with contents this tells me they were NOT freshly made but sat for hours! The selection was un imaginative:-cheese and pickle , egg Mayo, ham and a walnut slice with some white stuff wrapped in cucumber. Nice? NO.
The individual scones were at least warm, the accompanying jams cream and cake were acceptable.
On request the stewed cold pots of tea were replaced.
In summary “Style over substance” would be my view. Not in any way a delightful experience

Bath restaurant review.
What is it with restaurant staff failing, in their duty, to provide an acceptable and adequate level of hospitality and service?
A woman in my early 70s, formerly in a legal profession, I have officially become invisible.
Left waiting in a corner forever, before I summoned the energy to go to the front desk to remind them I was still waiting!
A table of 3 who came in after me was served almost immediately and a walk in table of 2, likewise. Not a good start.
Food was adequate, drinks the same and service, see comments above.
Funny, they didn’t seem too happy that I wouldn’t pay the automatically added service charge!

We were really disappointed with our visit to Browns Cambridge.

We ordered the surf and turf, but unfortunately the lobster was overcooked and rubbery. My girlfriend ordered her steak medium rare, but it arrived extremely overcooked—honestly one of the most well-done “medium rare” steaks we’ve ever been served.

To make matters worse, we were asked if we wanted water, said yes, and bottled water kept being brought to the table. We weren’t made aware of the price, and ended up with a surprisingly expensive charge for water, which left a sour taste at the end of the meal.

For the prices Browns charges, we expected a much higher standard of food and service. Overall, it was a very disappointing experience, and unfortunately we wouldn’t return or recommend it based on our visit.

The waitress was very helpful, but the restaurant in Hemel Hempstead was understaffed. The cost of the food was high. There was no chicken (?) and so the alternative was the ribs on their own (I usually have the combo) and although tasty the cost was very high - 21.99 plus £5 for meat! The chips were not nice, although my badger enjoyed them. Pudding was extra as apparently it worked out more reasonable than the set menu for what I chose. £33 altogether.

Went into browns Nottingham Friday 26 June 2026 for a nice evening of cocktails and food. It was meant to be a nice relaxing evening and turned out to be anything but! I keep getting all the bumf emails with there EXCITING offers and when you try to use the qr code there all tied up in their bullshit terms and conditions its absolutely not worth the hassle. The staff are right up their own arses and what they all need is a reality check!!
I for one will never set foot in a brown s establishment ever again!!!

Service was excellent. Venue very attractive. Sadly, the food was worse than mediocre. How do you mess up a crumble? Tasteless, especially the crumble topping itself. Caesar salad - not a proper caesar dressing, mostly mayonnaise. Did not want to give up on Browns, a Bristol institution, but they must improve their food to survive. I won't be back.

We visited Browns Manchester during a very quiet period, on a Friday lunch time.

I expected the food and drinks to be at their best. Unfortunately, it was an underwhelming experience overall.

The cocktails lacked attention to detail. For example, the Limoncello Spritz was served without the rosemary that was listed as part of the drink, which made it feel incomplete.

The food was even more disappointing. The scallops from the seafood platter for two, were undercooked.

Still blue! Not even cooked at least 2 minutes per side.

The Devon crab on toast was particularly unpleasant and lacked freshness and flavour. I've spent considerably less at a restaurant in London called ‘Fish’ and received a mixture of white and dark crab meat and far better quality.

The biggest let-down was the surf and turf. The lobster was extremely poor in texture and consistency, to the point that it was unappetising. (Looked like snot and clearly cooked from frozen not fresh)

While the service was fine and the restaurant was quiet, the quality of the food simply didn't justify the price.

Harsh but sadly true!

The food was excellent. But in addition to that our waitress, Rachael went above and beyond, attentive, chatty, there, but not there. She, along with the meal made the whole dining experience at Browns in Liverpool memorable. Thanks Rachael!

Poor service.
Staff couldn't care less.
Tables stacked with dirty pots.
Food average.
Ruined celebration.

Browns St Martins Lane the Sunday brunch was very poor quality. The avocado was tainted by a ghastly dressing while the waiter insisted it had nothing on it - and he looked at my friend's pin number while he entered it on their card machine. The added service charge was an insult. A good restaurant would have replaced my meal but the staff were indifferent.

Brunch today with my mum, my sister and my daughter in Browns, Manchester We don’t see each other often so it was an important occasion for us. Browns did us proud. Great setting. But the star of the show was our waitress Heidi who was charming, knowledgeable and really helpful without getting in the way. This is harder to do than most people realised. Thanks Heidi - great job, well done!

Recently visited (22nd March) the Sutton Park restaurant for a belated birthday Sunday lunch.
Front desk had taken our booking over the phone and were very pleasant and on arrival we were seated very quickly and confirmation of our allergies were highlighted as per our request.
Staff were very attentive, knowledgeable and exceptionally polite.
The food we ordered was very nice, well presented and cooked to perfection, thoroughly enjoyed our two course meal (Didn't have room for dessert).
There was a couple of things that didn't spoil our visit but we wanted to raise.
Unfortunately, and this is no fault of Browns, the weather wasn't the best on that day and was exceptionally cold, unfortunately, and while the restaurant accommodated our request of a level floor due to wife's disability, the table was near the front door for customers entering and was permanently open, not only ourselves but other customers were uncomfortable with how cold they were with the draft blowing through, however, as said, its of no fault of Browns with the weather, but perhaps someone on front desk may have noticed people replacing their coats.
There is one major problem which ourselves and other customer made reference to as they had small children, but we believe that there is absolutely no place for pets (Dogs) being allowed in a restaurant that serves food, a guide dog yes, but one instance in our visit there was a serious looking Alsatian dog, on a lead yes, but approached me whilst eating, the owner while carrying its dog food bowl pulled the lead back and apologised, I'm sorry but any pet animals should not be allowed inside, I think the potential reasons for a 'accident' are quite plain.
We would consider another visit, while the food is good, it is slightly overpriced.

Staff could not cope with the Mother’s Day crowd (all pre-booked) coming into the restaurant. We arrived at our booking time and then waited in a queue of five or so groups for 15 minutes whilst the concierge worked through it. Table service was quite efficient once we got there but unfortunately all the food was both cold and overcooked, except onion rings which were greasy and undercooked at the bottom, (after one absolutely delicious one). It did come out quick, but this makes you wonder how it had a chance to get over cooked and cool in the time frame we had. After debating whether to stay for dessert we decided to grab one somewhere else. Staff seemed quite pleased (or maybe just blissfully unaware) to be getting us out and we paid up 30 per head for our over cooked main meals and we’re gone within 45 minutes. Not great on any day but as a Mothers Day treat this was really poor.

A birthday visit to the Canary Wharf resturant was an excellent choice. Food was amazing and plentiful. However the service received from Louis our waiter made the visit a very memorable one. He picked up it was a birthday visit and not only made it feel very special Loius topped it off with a lovely personal treat for dessert. Thank you so much. Every resturant needs a Louis, a rare find indeed!!

cold chips and had sourdough sandwich while agree bread is drier than normal bread the chicken was also dry and not tasty just tasted burned both me and my daughter had it chids fish and chips was ok was using a gift card for my 60th and paid the difference in my opinion over priced for dried cold food waitresse was very friendly and helpful the man that gave the bill was off when i said about the meal not very professional wouldnt go there again shame lovely venue

My Wife & I decided to try out Browns restaurant in Bushey Heath.

The whole experience was extremely disappointing with a final bill of over one hundred pounds to pay for very very average food.
The staff did not really seem to know what was going on.
One instance we asked for some water, it arrived in a bottle, staff poured the water into our glasses and then took the rest of the bottled water away which we thought was very odd behaviour.
We then later asked for some more water and this time a staff member left us the bottle which always happens in restaurants anyway.
One tip I would give Browns is to make sure your food & service is of the highest quality before giving out a final bill for that amount!

Visited Birmingham branch. Customer service was very good, staff were all very accommodating especially our waiter Ash. Only reason for not giving 5 stars was the wait for our first cocktail was quite long and my scallops were cooked a bit less than I asked for.