I had a problem with missing items in my order. Contacted them regarding this, didn't receive a prompt reply but did eventually receive a response which I was happy with. They resent my order promptl... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The advert for these lovely little key chains has been popping up on my Insta feed for a while and have always been tempted to buy one but what tipped it for me was an advert for the Nigel Mansell v... Toon meer
Bedrijf heeft geantwoord
I ordered a keyring but the wrong one arrived. I contacted customer service who were brilliant and sent me the correct one straight away. Product is great, thanks
Very happy with the 3x Buddykeychains that i purchased one for each of my family great addition on my house keys and car keys always makes me smile when I look at them, also lots of people have commen... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Buddy Keychains was created with a simple belief: the things you carry every day should carry meaning. Keys move quietly through our lives—between places, moments, and people. Buddy Keychains transforms this everyday essential into something personal. A symbol of connection. A reminder of someone important. A bond you choose to keep close.
Contactgegevens
Verenigd Koninkrijk
- support@buddykeychains.co.uk
- www.buddykeychains.com
4,2
Goed
114 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 61% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good quality keychain
Good quality keychain, slight issue with not receiving the ring to attach to the keychain, this was however resolved quickly, would recommend
17 oktober 2026
Review zonder uitnodiging
Fast delivery great customer service
Fast delivery great customer service, would buy again
12 oktober 2026
Review zonder uitnodiging
I love these products
I love these products, perfect gift for Christmas I got 6! Fast delivery!
15 oktober 2026
Review zonder uitnodiging
Great product
I ordered a keyring but the wrong one arrived. I contacted customer service who were brilliant and sent me the correct one straight away. Product is great, thanks
16 oktober 2026
Review zonder uitnodiging
Lovely products
I had a problem with missing items in my order. Contacted them regarding this, didn't receive a prompt reply but did eventually receive a response which I was happy with. They resent my order promptly. Therefore made up for the error in my original order which I am more than happy with. Love these wee keyrings and looking forward to gifting them!
30 september 2026
Antwoord van Buddykeychains.co.uk
Thank you so much for your lovely review! 💕
We're really sorry about the missing items in your original order and the delay in getting back to you. We're so pleased we could get everything sorted and that you're happy with your keyrings!
It means a lot that you've taken the time to share your experience, and we hope the lucky recipients love their little gifts just as much as you do! 🎁✨
Thank you again for your patience and understanding, and for supporting our business! ❤️
I never received it !!!!!
28 september 2026
Antwoord van Buddykeychains.co.uk
We're really sorry to hear that your order hasn't arrived! ❤️
We completely understand how frustrating and disappointing this must be. This certainly isn't the experience we want for our customers.
Please get in touch with our customer service team with your order number so we can look into this and get it resolved for you as quickly as possible.
Thank you for bringing this to our attention, and we apologise for the inconvenience caused. 💕
Non existent customer service
Decent items but terrible customer service. Item missing from order and no reply to several messages via customer contact form, email and Facebook messenger.
Was looking to order more when the ones I wanted were back in stock but won’t bother now.
30 september 2026
Antwoord van Buddykeychains.co.uk
We're really sorry to hear about your experience, and we sincerely apologise for both the missing item and the lack of communication. ❤️
We completely understand your frustration, especially after reaching out to us through several different channels without receiving a response. This is certainly not the level of customer service we aim to provide.
We'd really appreciate the opportunity to put things right. Please contact us with your order number so we can investigate the missing item and get this resolved for you.
We're sorry to have lost your confidence in us and hope we can restore it. Thank you for your feedback, as it helps us identify where we need to improve. 💕
Very bad experience
Purchased three of these. Only one turned up. No apology from the person who then told me the other two were on the way. Next delivery, only one in the bag. So after buying three I so far have two?? How can they make a simple order so difficult. Not even remotely impressed. I will say the actual key chains is cute.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Buddykeychains.co.uk
We're really sorry to hear about your experience, and we sincerely apologise for both the missing item and the lack of communication. ❤️
We completely understand your frustration, especially after reaching out to us through several different channels without receiving a response. This is certainly not the level of customer service we aim to provide.
We'd really appreciate the opportunity to put things right. Please contact us with your order number so we can investigate the missing item and get this resolved for you.
We're sorry to have lost your confidence in us and hope we can restore it. Thank you for your feedback, as it helps us identify where we need to improve. 💕
A Great Company
The advert for these lovely little key chains has been popping up on my Insta feed for a while and have always been tempted to buy one but what tipped it for me was an advert for the Nigel Mansell version. When I visited the site I couldn't help myself and ordered Nigel and the Mercedes and Ferrari line up. Adding each one gave me more and more discount until I got to the point of a free Buddy so got my two buddies a Buddy too.
The order was dispatched very quickly but on receipt Russel was missing. Contacted the team and they dispatched another one the same day.
Based on this I am really sad to see negative reviews here as my experience has been excellent and the Buddy's look great hanging off my backpack for my motorsport photography gear.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Buddykeychains.co.uk
Thank you so much for taking the time to leave such a lovely, detailed review! 🥰❤️
We absolutely love that Nigel Mansell was the one who finally tempted you, and that you ended up with a whole little racing team of Buddies! 🏎️🏁
We're really sorry Russell was missing from your original order, but we're so pleased our team could get a replacement sent out straight away.
It genuinely means so much that you've shared your positive experience, especially after seeing some of the other reviews. We're thrilled your Buddies have found a home on your motorsport photography backpack – what a perfect place for them!
Thank you again for your kindness and support. We really appreciate it! 💕
I ordered 3 items on 3rd September…
I ordered 3 items on 3rd September 2026. Nothing has of yet arrived.
I have sent emails as these were presents for our wedding anniversary. No responses. I can only hope for some response and they arrive before Christmas now
3 september 2026
Review zonder uitnodiging
Antwoord van Buddykeychains.co.uk
We're really sorry to hear about your experience, and we sincerely apologise for both the missing item and the lack of communication. ❤️
We completely understand your frustration, especially after reaching out to us through several different channels without receiving a response. This is certainly not the level of customer service we aim to provide.
We'd really appreciate the opportunity to put things right. Please contact us with your order number so we can investigate the missing item and get this resolved for you.
We're sorry to have lost your confidence in us and hope we can restore it. Thank you for your feedback, as it helps us identify where we need to improve. 💕
After a lost order
After a lost order, the team was very quick to remedy the situation. Excellent communication. The keyrings are fab and can't wait to give them as presents.
22 september 2026
Review zonder uitnodiging
Antwoord van Buddykeychains.co.uk
Thank you so much for your lovely review! 💕
We're really sorry your original order went missing, but we're so pleased we could get everything sorted quickly for you. It's wonderful to hear you're happy with both our customer service and your keyrings!
We hope the lucky recipients love their little gifts just as much as you do! 🎁✨
Thank you again for your patience, understanding and support. It really does mean a lot to us! ❤️
excellent service
excellent service , went above and beyond to sort out a royal mail issue and items are very cute and well made
1 september 2026
Antwoord van Buddykeychains.co.uk
Thank you so much for your lovely review! 💕
We're so pleased we could help get the Royal Mail issue sorted for you. We always do our best to make sure our customers are happy, so your kind words really mean a lot!
It's wonderful to hear you love your items and are happy with the quality too! 🥰
Thank you again for your patience and support. We really appreciate it! ❤️
Antwoord van Buddykeychains.co.uk
We're really sorry to hear that your order hasn't arrived! ❤️
We completely understand how frustrating this must be, and we sincerely apologise for the inconvenience caused.
Please get in touch with our customer service team with your order number so we can investigate this, check the delivery status and get things sorted for you as quickly as possible.
Thank you for your patience, and we're sorry again for the disappointment. 💕
Love my Schumacher keychain
Love my Schumacher keychain, it is well made and arrived earlier than expected. Thank you.
31 augustus 2026
Poor customer service
order was fine, delivery also
tried to contact several times for refund or replacement but completely ignored my emails. Tried several times.
Poor customer service
31 augustus 2026
Fast delivery and great little keychain
28 augustus 2026
Great addition to my keys and love the…
Great addition to my keys and love the design.
11 september 2026
Review zonder uitnodiging
Nothing like advertising
Product ordered. Wrong colours supplied. Not answering emails or messages. Very poir
11 augustus 2026
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.