Burberry Service Reviews 

Ho acquistato un portacarte per regalo il 16 ottobre, luogo di consegna un’attività commerciale, dopo non so quante telefonate e mail al servizio clienti per sapere dove fosse finito, visto che mi occorreva per il 26 ottobre…niente il niente il 30 gli dico tenetevelo ormai non mi serve più!!! Bene il 4 novembre ricevo il pacco il 6 novembre lo rimando indietro,,ieri 25 novembre ancora non c’è il riaccredito…chiamo stamattina il gestore della carta e mi rispondono..l’intenzione c’è ma non lo sbloccheranno prima del 5 dicembre ….beh mi avete visto una volta e state bene cosi…vi state tenendo i miei soldi senza motivo visto che il pacco lo avete ricevuto…un mese e mezzo anzi al riaccredito saranno quasi due…fate schifo

Like many other reviews, I was inconvenienced by the required signature, no changing the delivery address and no text updates by UPS. I took a day off from work to be available. I understand some may be dishonest to receive free products so I get the signature requirement. Fast forward to opening the package. It was my daughter’s 18th birthday and with family around, she opens the gift- handbag with no handbag strap to carry it! I called Burberry customer service immediately. I was informed that the rep would have to speak with Fulfillment to locate the strap. That would take 24 hours. It’s been two days; no follow up from Burberry. I emailed at 24 hours and received a message prompt that it takes 48 hours for an email response. So, two days later, no response from Burberry, no strap to carry the brand new handbag and it’s personalized so there are no refunds. I would not recommend buying online. If you love the brand, find a store and go in-person.

Per reimpermeabilizzare un impermeabile orginale (per altro a pagamento) viene richiesta una prova di acquisto. Come se avessi potuto conservare lo scontrino di un capo per diversi anni; tra l'altro gli scontrini si scoloriscono con il passare del tempo.

I paid for a bag for my wife's 50th birthday and it never arrived. I had an email to say that it had been delivered when it had not and the UPS tracking system says that it was signed for by somebody with a completely different name. The fact is that it was not signed for and neither Burberry or UPS will accept any responsibility. Burberry are hiding behind the UPS submission of GPS location for our building. UPS say the same but won't acknowledge that a false signature for a different name has been used.
So, as long as you have a GPS recording of being outside a building, this constitutes a successful delivery. My GPS put me outside Buckingham Palace the other day but it doesn't mean I was inside having a cup of tea with the King does it??? Disgusting service from both companies.

Habe den Kundendienst angeschrieben, um nachzufragen, ob die Stoffdicke variiert. Anna vom Kundendienst in Frankfurt ist gar nicht auf die Frage eingegangen, weil der Kauf über Luisaviaroma abgewickelt wurde. Das ist sehr kundenunfreundlich. Das war der letzte Burberry Kauf in meinem Leben.

This company has the most pompous shipping policy I have ever encountered. I ordered a new bottle of Hero Eau (really, really good stuff btw, that’s why this is 2 stars instead of 1 star). On the website it says all shipments require signature. No biggie, I thought, I will just do an authorized release with the carrier and get it delivered without a signature. My partner and I both work long hours and cannot possibly be home for a delivery window for something as unimportant as cologne.

Come to find out, THEY SPECIFICALLY BLOCK CARRIERS FROM DOING AUTHORIZED RELEASE!!!

Inconvenient, unnecessary, and downright pompous.

I had to call customer service and the best they could do was send it to a shipment center and I can pick it up there during their hours. All over a bottle of cologne! Its not diamonds, its not booze, its not a firearm, its a bottle of smell-good spray!

I recently had a package that was 4x this value delivered via authorized release without any issues. There is no possible argument here for “value of the package”.

Get over yourself, Burberry. This is nothing but a headache for your customers. I’m buying from a retailer next time.

Ich habe bereits einige Male im Store Düsseldorf eingekauft, immer ohne Probleme. Bis jetzt! Ich habe unteranderem ein Tshirt gekauft mit dem ich total zufrieden war und extra nicht so oft getragen habe und dementsprechend auch nicht so oft gewaschen. Ich habe es stets nach waschanweisung behandelt. Dennoch haben sich einige qualitative Defizite gezeigt, nach nicht einmal 4 Monaten. Danach habe ich es dem Kundenservice angezeigt und nach 14 Tagen wurde mir mitgeteilt, dass es angeblich ein Experten Team der Qualitätssicherung nachgeschaut hat und angeblich anhand meiner mit gesendeten Fotos erkennen konnte, dass es ein, ich nenne es mal, Anwendungsfehler ist und normale Gebrauchsspuren bzw wie ich es gelagert hätte. Bei einem Tshirt von über 500€ ist das, meiner Meinung nach überhaupt nicht zufriedenstellend dem Kunden gegenüber, da es keinerlei Anzeichen eines entgegen kommen gab. Desweiteren habe ich dann zurück geschrieben, dass ich das nicht inordnung finde und die Entscheidung überhaupt nicht nachvollziehen kann, darauf wurde nicht mehr geantwortet, wirklich ungenügend.
Ich persönlich werde in zukunft auf andere Einkaufs Alternativen zurückgreifen, da es auch nicht mehr die Qualität ist, die es vor einigen Jahren mal gab. Echt sehr sehr schade.

Pantoffel sind oben gerissen;
Karton, Sack alles vorhanden, leider Rechnung nicht. Wer kann wissen, dass die Schuhe so schnell reissen.
Burberry will nicht einmal die Schuhe ansehen, ohne
Anspruch geltend gemacht zu haben.

Le service client le plus médiocre au monde est bien celui de Burberry !!!
Recrutez et formez vos agents !
Quelle honte !

Horrible customer service from “Kim” manager at Burberry concessions Valley Fair. I saw him mistreat an employee in front of me when I was browsing through the items. People should be treated like people.

Commande effectuée avec une personne aimable mais aucune aide pour la livraison!
Retard puis dépôt en point relai fermé
Obligée d'attendre 3 jours pour la réouverture du point relai!
vacances retardées! merci UPS et merci BURBERRY
très très déçue

Ordered some polo shirts online and i am far happy with their product quality and the services. I would definitely visit again whenever i am going to buy something like that.

Wie man so ein Kunden behandeln.
Das geht doch nicht.

Truly awful company. Clothes hideously overpriced, yet often of mediocre quality. Customer service poor and a bloated management team that is running the company into the ground, whilst continuing to reward themselves handsomely.
If they're still around in 12 months time, in their current format, it will be a miracle, so be careful with purchasing goods, as any future guarantees may be prove to be worthless!

I ordered two pairs of the sneakers and left a note just in case. UPS rather to re-deliver the parcel again, according Burberry CS (supposed to be 3 attempts), sent my items to the collection point that is far away. So, I contacted Burberry regarding this. They have told me that they provided the wrong information. I said to them that I don’t want anymore these orders and would like a refund.
The orders had been delivered and still no refund. They orders never reached me, I never opened them. So, they have been returned back to you the same way as you posted them. So, where is my refund? I want my money back.

I ordered a few items in the Burberry sale. The items arrived relatively quickly and they were lovely. In the end I returned both items for various reasons nothing to do with quality. I had an issue/query with return shipping slips etc so contacted customer service via email which is why one star was dropped as the issue wasn't resolved and didn't really help much. I ended up contacting again via WhatsApp instead and this was much better, quick resolution and soon items were returned and a refund issued. Maybe it's just luck of the draw who you get in customer service but via WhatsApp the service was excellent, helpful, accommodating and even going out of the way to look for other sizes in stock that might not show online.

So some trainer less than 3 months old have leaked the under colour onto the front white part. Absolutely a design fault and Burberry do nothing! Say go back to where I purchased them. No Burberry trainer should not bleed colour in the rain that’s your product design teams fault and you should help your customers. Horrified given what you pay for Burberry items.

Comprata mesi fa una cintura nel negozio Burberry di Regent st. a Londra. Dopo qualche mese di utilizzo "invernale", l'ho indossata su un paio di pantaloni estivi in una calda giornata di maggio e, inevitabilmente, ho sudato. La cintura si è "sciolta" incollandosi ai pantaloni "in cintura" anche macchiandoli. Inviate foto al servizio clienti, con foto della scatola e del codice a barre allegato al prodotto, mi hanno detto che senza la "prova di acquisto", ossia lo scontrino, non prendevano in considerazione la questione. Secondo voi dobbiamo conservare tutti gli scontrini degli acquisti ? E per quanto tempo ? Non sanno risalire alla fornitura attraverso il codice a barre ? Stessa qualità di una cintura fake, pagata 30 volte di più. Addio.

I bought Bruberry for women perfume at TKamxx and if I could I would return it, the smell doesn't last an hour. The worst I've ever had. There is nothing like Burberry Weekend and the old glass, because now they have changed the glass and also the fragrance

Der Laden im IngolstadtVillage ist leer,und sie lassen uns nicht rein.Sowas hab ich noch nicht erlebt.