Burberry Service Reviews 

I was dealing with Michelle today. I’m giving one star only because there is no lower rating. As stated by others, absolutely appalling customer service. No accountability for faulty products and no willingness whatsoever to provide any service of value to the customer. Met with refusal to provide repair service as well as any compensation.

They are changed the designers and the new collection is very ugly I'm really upset about it 👎👎👎👎👎👎👎

Absolutely shocking! Not sure how this business is still operating.
Don’t purchase anything from Burberry if you don’t want to lose your mind dealing with them.
I have purchased a pair of sneakers (not cheap!), which has fallen apart in less than a year. Requested exchange! After twenty odd emails with photos etc and numerous phone calls, they decided to give me a refund instead of sending me a new pair. While I was on the phone I was asked to make the payment for a new pair. I was happy to do that. Not sure what they did from their end but I found out that I was charged an additional amount which no one can explain what it was for and no one is taking any responsibility for it.
I have received the new pair today, which was not even brand new. Damaged box, creased paper inside the box, dirty laces and the shoe itself has a mark on it also.
I am absolutely disgusted with the whole thing. Will never buy from them again.

I bought a £650 pair of Burberry boots that were reduced to £350 in Harvey Nichols. The leather upper is coated with a coloured plastic laquer - a very thin layer of plastic. After just 6 or 7 outings the plastic layer started to flake off and peel away from the leather or suede underneath. I couldn't believe it. I thought if I looked after them I'd have them for decades. Now the plastic coating is flaking off all around the boots uppers. They just look like trash. The sole is almost perfect. What happens is that the plastic coating flakes off at stress points around the boot.

I contacted customer services and that was a waste of time. They seem to think they can be repaired but I have taken advice from a leather specialist and there is nothing that can be done. This is really quite bad. Effectively, this is faux leather or leatherette. That's appalling for the price and the supposed high status of the brand.

1 star because I can’t give a zero . Recieved a scarf as a gift in April off my family . As it has been warmer months I have worn this scarf about 6 times . Put it on last week and noticed a tiny hole . Absolutely gutted . Such poor quality . Expected it to last for years with a bit of care and looking after .Customer care said they will not repair item . Disgusting

Sadly like most reviews on here i have to rate Burberry products and customer service as very poor. One star is too many!!
Bought a very expensive scarf in March 2023 as a one off luxury present.I have noticed a couple of holes appear in the fabric.- quality obviously not very good

Contacted customer services who sent a response saying basically it fair wear and tear and fobbed me off.Even suggested taking it to a taylor to get repaired
The scarf has been worn about 10 times maximum which makes a mockery of their response
My advice to anyone considering purchasing any items from Burberry is to avoid at all costs and choose someone else. Their products are over priced and poor in quality. Customer service is non existent- i am putting it down to a lesson learnt on my part but hopefully can help others with this review

Steve D

If I can rate it 0 I would. I've have had a very very bad experience with BURBERRY. I purchased a Scarf Online paid alot for it, worn it once and it started to fall apart.

Trying to get a refund as only has it for 1 month but refusing to. Tried PayPal, Fair Trading, bank, burberry isn't responding to them. THIS COMPANY IS A SCAM DONT PURCHASE FROM THEM!

Ho comprato camicie, borselli ed altro, mentre la mia prima cinta burberry circa 15 anni fa al negozio ufficuale burberry, pagata circa 200 euro. È durata almeno 12 anni, perciò non posso assolutamente lamentarmi. Ne ho comprata un'altra 2 anni fa,sempre al negozio burberry, pagata 280 euro. Dopo neanche un anno e messa non piu di un giorno a settimana, ha cominciato a staccarsi il classico disegno burberry (avana nero rosso), all'altezza dei buchi. Sono tornato al negozio per avere una spiegazione e mi è stato risposto che non potevano far nulla perché io avevo fatto accorciare per conto mio la cinta. La cinta è stata fatta accorciare una volta rimossa la fibia, cioè nel modo esatto, mentre si è scollata al centro. Non capisco cosa centri il fatto di averla accorciata, quando il problema è di tutt'altro motivo. Mi viene da pensare che questa cinta sia un falso venduta dal negozio ufficiale e che loro con la scusa della mia modifica comunque fatta da un calzolaio vero, se ne siano lavati le mani. Sicuramente il mio ultimo acquisto Burberry

Very terrible company I purchase the book short and returned it because it was not my size ( too small for me) they deliberately took pictures of a different item I did not send and refused to give me my refund which is so unfair to me!

Avoid at all costs. Purchased bottle of perfumes with next day delivery, didnt arrive then got cancelled. Its nearly 2 weeks now since purchase was made and no refund. Customer service is just a disgrace. Was told to contact my bank about refund. They make a mess and expecting you to sort that out for yourself.

Avoid. Purchased perfumes, next day delivery which didnt happen. The following day my order was cancelled. No contact from their end, no explanation. You would expect better customer service.

Samstag, 16.09.23 17:45 Uhr...Perusastr. 1, München...meine Frau wollte eine bestimmte Handtasche kaufen die auch vorrätig war. Das haben wir vorher telefonisch abgeklärt.
Wir fahren also von außerhalb nach München. Die Öffnungszeit war mit 18:00 Uhr angegeben.
Es wurde uns um 17:45 die Tür vor der Nase zu gemacht.
Auf die Öffnungszeit hingewiesen hat die Dame nur den Kopf geschüttelt.
So was ist uns noch nie passiert.
Danke für diesen grottenschlechten Service.
Burberry scheint es nicht mehr nötig zu haben.
Ihr seht uns nicht wieder.
Danke für nichts!!!

I bought a jacket from you not long ago, I bought it through FarFetch and noticed the logo patch on the chest is already falling apart. Letters are peeling off. Shocking quality - no wonder Burberry is revenue is tanking.

Went to the concession of burberry in Selfridges , the SA was not really keen to sell i asked for tie and he was like we only got two options and then dnt even offered to show them and said check online i was like yaa why do i need u these people just dnt wann no skills

That would be the first and last time i am buying from Burberry. I bought a bag and the stitching was so bad people would think it is bootleg. Granted it was from Outlet, I would still think it would be of better quality. I was advised to visit the store for “inspection” and the manager told me that that is why “these bags are sent to Outlets because of the bad stitching.” If I knew that the rejects were sent to outlets, I would just pay extra for better quality bags. I am now embarrassed to use this bag. I contacted Burberry, and was told that they could not do anything, not even a strap replacement or free return shipping. They advised for me to go back to the outlet store and ask for a refund but it is not guaranteed. We both know that they would not refund me my money since the tag is not attached anymore. I guess they do not stand by their products. This is bad business for me especially for products that cost this much. I have $100 bags that are of better quality than this. Horrible customer service. A replacement strap would’ve been nice and would’ve solved everything. Will never buy anything from Burberry. Their products definitely not worth the price.

Update: Perfume finally arrived after 2 weeks. It smells nice, but I will never use Burberry again.
Awful service. Ordered perfume. Confirmation email came but no notification of when it would arrive. Couriers came when I was at work, and left a note stating they would try the next day. They did not. They leave a tracking number, so I went to check the tracking but they wanted to charge me to do this! Who does that?! So I contacted Burberry and have been given the run-around ever since. Rude and patronising staff, and still no sign of my perfume I paid nearly £100 of my hard-earned cash on. I do not recommend and will never use again.

Terrible service! Ordered a trench coat, when I received it I was so disappointed. Not wrapping no garment. When I asked for it, they said they will ship a garment for me again, but it’s an empty box when I received it. I am asked for them again, they sent me another package but I don’t receive it bc they sent to a wrong address.Poor service! Will not purchase anymore.

J’ai acheter une sacoche en octobre 2022 je l’ai porter une fois et l’écriture burberry c’est décoller j’appelle le service client qui me propose un échange or je souhaite avoir un autre modèle et rajouter la différence pour ne pas avoir le même souci je la renvoi au mois de mai et encore une erreur il me renvoie la même sacoche je la renvoie à nouveau et paye la différence pour avoir la nouvelle que je reçois en août avec la housse de la sacoche taché je rappel le service client qui m’indique ne pas pouvoir renvoyer une housse mais qui faut que j’aille en boutique or je suis domicilié dans le sud et la boutique et sur paris je vous déconseille fortement au prix du luxe c’est inadmissible une sacoche a 850€

Ich wollte gerne meinen Burberry Trenchcoat neu imprägnieren lassen. Ich hab ihn vor längerem geschenkt bekommen, von daher gibt es keine Rechnung mehr.
Reinigung und Reproofing wird als Service auf der Homepage angegeben und funktioniert in anderen Ländern wie den USA ohne Probleme, bei jedem Burberrytrench-Besitzer (wenn auch natürlich kostenpflichtig). Hier in Deutschland braucht man aber die Original Rechnung dafür - warum auch immer.
Schwach für ein Luxuslabel. Der Mantel hat immerhin knapp 1300Euro gekostet.

Avoid avoid avoid … DO NOT BUY FROM BURBERRY… bought a handbag in February from Harrods online, the bag is falling to bits no joy from Harrods regarding a refund… no joy from Burberry either!!! Have seen better fakes do not waste your money