burhousebeads.com Reviews 

10
•
TrustScore 4.5 uit 5

4,3

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Bedrijfsgegevens

  1. Juwelengroothandel

Geschreven door het bedrijf

Supplying the wholesale Jewellery Design and Finished Jewellery market, selling sterling silver findings and chains, quality plated components and gemstone beads and cabochons.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

10 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,3

Alle reviews

(10)

4 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Great all round

Quality products at very reasonable prices. Customer service also really good - returned one item as not quite what I expected and they emailed offering an exchange. Would definitely recommend, thank you!

21 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent …

The shipping costs are a little high but the quality of the products are amazing. I will be using this company a lot in the future. I have just found my new best friend for jewellery making supplies!

31 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My first order with Burhousebeads.com

I placed my first order with burhousebeads.com at the beginning of the week and it arrived within 4 days. The packaging was wonderful and the speed it arrived was truly fantastic. I am very pleased with the quality of these ear wires- they look superb and are beautifully made plus are a stylish design. The price is absolutely amazing. I started a jewellery business in January and am so pleased to have found such an efficient and professional company to buy from. I will certainly be ordering from you again and will recommend your company with no hesitation. Thank you. All the best, Maria.

16 mei 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Good products, slow and expensive delivery

Good products, but the shipping is expensive and too slow, it is simply not competitive enough. They use Royal Mail signed for service that takes up to 7 working days, depending on which day of the week you order it can take up to 10 days to receive the goods. Competitors offer a better service.

19 februari 2023
Review zonder uitnodiging
Logo burhousebeads.com

Antwoord van burhousebeads.com

Hi, I'm really sorry to read your review and hear of your disappointment with our delivery service. We do try to give the customer the choice as to how their goods are sent and are limited by the wide variables in our product range when trying to cover all bases with a reasonable number of postal rates. We are currently looking into other providers and have just introduced a RM letter rate to try and reduce the price. Unfortunately it can be purely down to the day of order as to the delivery times, depending on number of customers ordering next day delivery and volume of orders, which has been quite variable after covid but has settled down more recently and our dispatch times are lower now than you'd experienced. thanks Burhouse Limited

Beoordeeld met 5 van de 5 sterren

Good Customer Service

I have placed a few orders with this company. The postage cost is quite high (nearly £4), but their products are very reasonably-priced. I had an issue with some pearls on a clearance discount (quite damaged in multiple places, despite this not being mentioned anywhere on the listing), contacted CS asking for a partial refund, but they ended up fully refunding me. They don't state that the clearance items are often damaged on the website, so be aware of this.

I have been returning to this company largely for the sake of the Gold Silk Thread, but after contacting CS I have discovered this is being discontinued. I struggle to find enough of their other items to warrant purchasing from this company again, unfortunately. But overall they have good products, good customer service, and I would recommend Burhouse.

6 oktober 2022
Review zonder uitnodiging
Logo burhousebeads.com

Antwoord van burhousebeads.com

Thank you for your review.

Beoordeeld met 3 van de 5 sterren

Very slow delivery

Very slow delivery. I've been charged for 1st Class signed for, but three (working) days later and I still haven't received my order. In the future I will be ordering from Cooksons as their deliveries take 2 days max.

17 maart 2022
Review zonder uitnodiging
Logo burhousebeads.com

Antwoord van burhousebeads.com

Hi, I'm sorry to read your review, our dispatch & delivery times are stated on our website at checkout and do include dispatch times, We are a small family business and as such we may not be able to offer the dispatch times of cooksons who are a large international company, but we do really appreciate our customers and work hard to ensure our product and customer service works for our customers. Thanks Burhouse Limited

Beoordeeld met 1 van de 5 sterren

Very unprofessional!

This company told me my order had been dispatched when it hadn't and made me pay 2 lots of postage (£9.48!) on one small envelope weighing no more than 50g. I will not be using them again.

16 december 2020
Review zonder uitnodiging
Logo burhousebeads.com

Antwoord van burhousebeads.com

I hope you were in touch with our customer services at the time to resolve this? i apologise for any service issues experienced.

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