Ordered some boots for £14.95 and was not expecting much. They arrived in less than 25 hrs and are absolutely superb !! The quality is so much better than I was expecting for the very low price of l... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Still waiting for details hasn’t even started the shipping process 2 days after it was supposed to arrive which is pretty funny lol tried emailing them and no reply for a day and a half so far it’s li... Toon meer
Wish I could give zero! Ordered an item but realised I ordered the wrong size. Requested to cancel immediately before order had even begun processing let alone dispatched however they refused and are... Toon meer
No goods delivered and could not contact them. Will be reporting them to Trading standards for fraudulent trading. Do not buy from them. They take your money and do not deliver. You can't even unsub... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Burton is one of the UK's leading men's clothing & fashion retailers, with a range of men's clothing designed to make you look & feel good. Find formal & casual clothes & accessories for men online at Burton menswear
Contactgegevens
1,5
Zeer slecht
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Every time I return an item something…
Every time I return an item something goes wrong. First time an item was missing and now a suit jacket has gone missing and refund for a waist cost instead. Bizarre, used to be a good company, also takes to long to refund. End up with waiting for 3 refunds to be processed in a month. Makes it hard to order with they can’t deal with returns, I like Burton but returns are putting me off from ordering.
10 maart 2023
Review zonder uitnodiging
Antwoord van Burton
Hi Keith
Thank you for taking the time to leave this review, I'm sorry to hear you have had this issue with your returns, this is very unusual. I can see you have been in touch with our customer service team about this already and they have corrected the refund for you.
As for the returns timeframe, due to the volume of returns we receive we ask to allow 15 days for any parcels sent to reach us and be refunded by the returns team. I can see a refund was processed on these items well within this timeframe. Once a refund has been issued, we have no control over the timeframe the payment provider ask to allow to process this but I do apologise if you find this process to be slow.
Have a great day -Dean
Can't find the customer service number…
Can't find the customer service number or email the one I found online isn't going through. No confirmation after my return have been delivered
1 april 2023
Review zonder uitnodiging
Antwoord van Burton
Hello Justin,
Thank you for getting in touch and for taking the time to leave your review.
I'm sorry to hear that you have not received confirmation of your return being processed, after receiving confirmation this has been delivered to our returns warehouse. I completely understand why you would be left feeling negative.
I do have to advise, that it can take up to 15 days from the date you completed your return back to us, for your return to be processed.
Once we have processed your returns to the warehouse and these have been checked they will be automatically refunded back into your account! If you haven't received your refunds by the 15th day, from when you shipped the return to us, then please get back in touch with us and we'll be able to get this resolved for you.
If the above timeframe has passed, I can confirm that all methods of contact available, to get in touch with our Customer Service team can be found on the link provided below:
https://www.burton-menswear.com/page/contact-us.html
I want to assure you that our brand remains fully committed to providing all of our customers with the best possible service on a daily basis.
I hope you have a great day.
Take care,
Daniel
Bonjour, très bonne qualité des produits. Un seul vrai étonnement, c'est de faire payer en liquide le prix des ourlets des pantalons ?
Produits de qualité, accueil sympathique
1 april 2023
Review zonder uitnodiging
Antwoord van Burton
Bonjour Christian,
Merci d'avoir pris le temps de laisser votre avis, nous apprécions vos commentaires.
Bonne journée et prenez soin de vous,
Fiona
Thanks Charl!
Have to give 4 stars because item never arrived when ordered in next day delivery, and it’s a suit for a wedding so I’m starting to get twitchy, but a lovely member of the team Charl, sorted it out promptly for me, makes up for a mishap when the staff are friendly and helpful.
Thanks charl!
30 maart 2023
Review zonder uitnodiging
Antwoord van Burton
Hi Luke,
Thanks for getting in touch and taking the time to leave us a review. We really appreciate your feedback as we're always looking for ways in which we can improve our services.
I'm sorry to hear about the issue you had with your Next Day Delivery, especially as this was for a wedding. However it's great to know that Charl was able to help you with this. I'll make sure your kind words are passed on as I'm sure she'll really appreciate it.
Take care,
Jessica
J'ai retourné un trench
Un problème d aiguillonnage entre Burton Londre / Burton France.
En l occurrence Burton Londre répond de façon réactive. Merci.
20 maart 2023
Review zonder uitnodiging
Antwoord van Burton
Salut Françoise
Merci pour cet avis. Nous ne mettons plus de factures ni d'étiquettes de retour dans nos colis, est-il donc possible que vous ayez laissé cet avis sur la mauvaise page de l'entreprise ? Veuillez noter que nous sommes Burton London, pas Burton Snow Company. Vous pouvez retrouver notre site internet ici :
https://www.burton.co.uk/
Si cela concerne une commande effectuée par nous-mêmes, pouvez-vous répondre au message que j'ai envoyé via TrustPilot avec les détails de votre commande ? Si ce n'est pas le cas, veuillez contacter la bonne entreprise à ce sujet, car nous ne sommes en aucun cas affiliés à eux.
Merci - Dean
J ai acheté un pull en solde lors de la…
J ai acheté un pull en solde lors de la fermeture du magasin au centre ALMA mais quelle mauvaise surprise de voir débité deux fois le prix malgré l assurance du vendeur « Franck M » d un remboursement suite à une erreur de carte bancaire. Malgré courriel et SMS , aucune réponse. Je n aurais pas cru de cette marque à des arnaques lors des soldes, ils sont capables de tout pour gonfler leur chiffre !!!
Contrairement à la réponse faite par "Jack", aucun message personnel reçu....cette société est donc bien malhonnête et menteuse de surcroit !
Toujours aucun mail de jack ( meme dans les spam), je ne sais pas ou il ecrit mais pas à moi pour résoudre le probleme en tous cas...
24 februari 2023
Review zonder uitnodiging
Antwoord van Burton
Bonjour Edouard, merci d'avoir pris le temps de laisser un avis et je suis désolé d'apprendre que vous n'avez pas encore recu votre la commande et que vous pouvez contacter notre le service client .
Je vous ai envoyé un message privé maintenant, donc si vous pouviez répondre à cela avec votre le numéro de commande, je vérifierai certainement cela pour vous. Dans l'attente de votre réponse, a bientot. - Jack
ordered two shirts on 27th February…
ordered two shirts on 27th February 2023 on order number BUK101008099 and they have still not arrived, it states they’ve been dispatched but Royal mail have still no received the items. Bloody ripoff
27 februari 2023
Review zonder uitnodiging
Antwoord van Burton
Hello Steven, thank you for taking the time to leave a review for our brand. I'm sorry to hear your order is not yet with you but I will be happy to advise on this.
Please contact our customer service team here with your order number who can assist with this matter: https://www.burton.co.uk/page/contact-us.html#customer_service-main
Kind regards -Millie
It was my go to online shop, but...
My go to online shop, but...paid for the annual delivery charge, have not had a single pair of jeans in my size in months, in fact, everything is always out of stock...a constant sale on but nothing to buy. Is this online shop now dead?
21 maart 2023
Review zonder uitnodiging
Antwoord van Burton
Hi Mark, thanks for taking time to leave a review.
New items are added to the website each day, so be sure to check in soon to ensure that you are able to purchase the items you are interested.
I will also leave a link to the size guide below to assist when it comes to choosing the perfect fit:
https://www.burton-menswear.com/eu/page/size-guide.html
Thanks again for your feedback Mark, take care for now. - Jack
I have been waiting for my refund now…
I have been waiting for my refund now since January 2023. I have been emailing the customer services team and am going round, and round, and round in circles. They say the money has been paid into my account when it hasn’t! I’ve provided screenshots of my transactions from my banking app which shows only one refund (I returned two items). There is no contact number to call. I feel like giving up but it’s over £100 so I’m hoping leaving this review gets me further forward as I don’t think I can receive another email advising me to check my bank 🤯
19 maart 2023
Review zonder uitnodiging
Antwoord van Burton
Hi Lisa
Thank you for taking the time to leave this review, I'm sorry to hear you haven't received a refund, I can absolutely look into this for you that's not a problem.
So I can advise further on this, please can you respond to the message I have sent through TrustPilot with your order details, I will then get back to you as soon as possible about it.
Thanks - Dean
Holiday ruined by a poor product.
Purchased new step on boots and bindings, bindings failed on the 2nd day of a week holiday so hired boots and bindings as I couldn’t source any step on hire gear.
£1500 holiday ruined and burton fail to accept responsibility or compensate.
Burton also refusing to refund the boots as they’re not part of the bindings warranty.
Awful experience
1 maart 2023
Review zonder uitnodiging
Antwoord van Burton
Hi Sean, thanks for taking time to leave a review and I'm sorry to hear that your £1500 holiday was ruined due to a faulty item.
I've sent a private message to you for more info on the order so if you could reply to this with your order number, I'll certainly double check this for you.
Looking forward to your reply, speak soon. - Jack
I’ve had a great experience!
I’ve had a great experience ordering from Burton. It took 4 days from the point of ordering to delivery today. I emailed customer services asking for an update and they responded within 30 minutes. All my garments are as they should be. Thank you! :)
25 februari 2023
Review zonder uitnodiging
Antwoord van Burton
Good morning,
Thank you for taking the time to leave your review, we do appreciate your feedback.
It's great to hear of the great experience you had when shopping with us, right through to your delivery and contacting our customer service team, we will look forward to you shopping with us again in the future.
Have a great day and take care,
Fiona
Refund system is a headache
Quality of clothes is good, next day delivery actually arrives next day but refund process is a headache. Wish I read the reviews beforehand. I needed a suit last minute for a funeral but didn’t know my size so I ordered 2 in different sizes. On the same day my order arrived, I kept the one that did fit and returned the one that didn’t. I received an email from burton saying they had received my return, but 5 days later and I am still waiting for them to process my refund. If you read the returns and refund section on their page, it states it takes 28 days to process the refund and a further 7 days for the refund to appear in your account. 35 days for a refund is absolutely ridiculous, and with every other company is instant on receiving goods. Doubt I’ll use them again simply based on this policy which is quite a shame because the items themselves I was happy with. But for me, customer service with any company comes first. I’d rather pay the extra with a company I can rely on and speak highly of
Update - I emailed customer service and within 12 hours they have processed my refund :)
9 februari 2023
Review zonder uitnodiging
Antwoord van Burton
Hi Michaela, hope you are well.
Thank you so much for taking the time and leaving this 4* review, we really do appreciate it. It is good to hear you find the quality of clothing good along with the delivery. But I am sorry to hear about the experience you have had with your refund. However, it is great to hear the refund has now been processed for you.
I will be sure to pass your feedback on for you.
Take care – Lindsay
La chaqueta que me compre se ha roto…
La chaqueta que me compre se ha roto muy rapido
2 februari 2023
Review zonder uitnodiging
Antwoord van Burton
Hola,
Gracias por tomarse el tiempo para dejar un comentario, lamento escuchar que su chaqueta está rota.
Tenga la seguridad de que me encantaría ayudarlo más con el problema, por lo que le envié una solicitud a través de Trustpilot, para que me proporcione más información para que pueda contactarlo directamente y asegurarme de que se tome una resolución.
Gracias
Samantha
Terrible Customer Service
The refund page on their website didn't work and customer services didn't reply to my emails. I finally manged ro communicate on Facebook. The refund took ages to process. Found the who experience of obtaining a refund unprofessional and very slow.
7 februari 2023
Review zonder uitnodiging
Antwoord van Burton
Hello Vishal, thank you for your review today regarding your recent experience with our brand. I am sorry to hear your order took a while to be refunded however I will be happy to advise on this.
Our customer service team should respond within 24 hours via email however if you have not had a response, this may mean the email has bounced back or may be incorrect.
I am glad to hear our Facebook team were able to get this sorted for you and your feedback in much appreciated.
Kind regards -Millie
Ski jacket broke in 2nd season
Ski jacket broke in 2nd season, supposed to have lifetime warranty but never heard back after filing a complaint.. lot of money for bad products
31 januari 2023
Review zonder uitnodiging
Antwoord van Burton
Hello Mark, thank you for your review today regarding your recent experience with our brand. I am sorry to hear your item arrived faulty however I will be happy to advise on this.
I believe you may have the wrong Burton. We are Burton Menswear specialising in Smart Wear not Burton Snowboards. Please do make sure you have the correct company and update the review where necessary.
Kind regards -Millie
Très mauvaise qualité pulls
J'ai acheté des pulls -col montant avec fermeture éclair- à mon fils, en prenant soin de les laver à la main comme indiqué. Résultat, deux d'entre eux sont très distendus, les poignets et bas du corps très très lâches. Vu le prix d'achat, je trouve inadmissible cette piètre qualité. Je n'achèterais plus Burton même si les articles sont beaux.
29 januari 2023
Review zonder uitnodiging
Antwoord van Burton
Bonjour Nathalie,
Merci d'avoir pris le temps de laisser votre avis, nous apprécions vos commentaires car nous cherchons toujours des moyens d'améliorer nos services.
Je suis désolé d'apprendre les problèmes que vous avez rencontrés avec les articles que vous avez achetés, nous vous invitons à nous contacter avec des problèmes tels que celui-ci car nous ne pouvons vous aider que lorsque nous connaissons ces choses et nous ne voulons que le le meilleur pour nos clients.
Vous pouvez le faire de plusieurs façons, notamment par e-mail, Facebook et Twitter.
J'ai inclus le lien pour vous ci-dessous si vous choisissez de nous contacter.
https://www.burton-menswear.com/eu/page/contact-us.html#customer_service-main
Take care,
Fiona
Do not refund full order for damaged goods
Ordered a suit from Burton which was delivered by Evri to my recycling bin outside my property on the 17th Jan, as it was due to be emptied. Got home from work and thankfully the bin men emptied my bins but left the suit there. Which was frozen solid, due to the minus 3 degree weather. So I returned it. Suit cost £56.99. Burton only refunded £51.00. Surely that is illegal and against trading standards not to refund the full amount. As the suit was clearly damaged by the frozen weather.
Had to raise two complaints now with Resolver over this. Sharletons the lot of them.
30 januari 2023
Review zonder uitnodiging
Antwoord van Burton
Good afternoon,
Thank you for taking the time to leave your review, we do appreciate your feedback as we're always looking for ways in which we can improve our services.
I am sorry to hear that your suit was frozen due to being left in a safe location by your courier, in instances such as this we would ask you to reach out to our customer service team so that we can assess the issue and advise you prior to making any returns, without contact we are unable to establish or alert our warehouse of any expected issues and in turn arrange to waive the original delivery cost, I'm sure you can understand.
Take care,
Fiona
STAY AWAY
There to hack/track the weak/elderly and vulnerable.
They refuse my messages when I question their intention and intergrity
1 januari 2023
Review zonder uitnodiging
Antwoord van Burton
Hello Sukhpal,
Thank you for getting in touch and for taking the time to leave your review.
I'm sorry to hear about the experience you have received when attempting to shop with our brand and gain assistance from our Customer Service team. Rest assured, I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly and ensure that a resolution is made.
I look forward to speaking with you again.
Take care,
Daniel
I can see many bad reviews but I've…
I can see many bad reviews but I've ordered from them a couple of times and had no issues. First time I bought a pair of shoes and I loved them. Second time I bought a pair of trousers that I had to send back as the size was too big but got them refunded.
Prices are fair for the quality they sell. I will probably buy from them again in the future.
29 december 2022
Review zonder uitnodiging
Antwoord van Burton
Hello Andy,
Thanks for taking the time to leave a review, this really does mean a lot. It's great to hear that you would buy from us again. Hope to see you soon and take care, Samantha
le service après vente est injoignable…
le service après vente est injoignable et il ne répondent a aucun mail. J'ai acheter des boots de snow en debut de semaine car je vais au ski dans 2 semaines maintenant, j'ai l'impression que je ne les recevrais pas avant de partir. comment puis-je avoir un retour de burton ?
Rectification : j’ai bien reçu ma commande en temps et en heure, donc ça c’est cool, mais je n’ai quand même eu aucune réponse à mes mails.
10 januari 2023
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.