CA Auto Finance UK Reviews 1.713

I got through on the phone very quickly and all my questions were answered and all actions needed happened as promised.

Very good customer service. Made setting up the finance very easy indeed. Also a very quick decision was made.

Fast service great customer service and service excellent product

The person I spoke with was very helpfull and resolved my enquiry very quickly, so easy to deal with.

Smooth process throughout & clear communication
Good customer support whenever needed

The staff provided good service when we contacted them in a friendly and professional manner but the process was rather slow.

Sravanthy was so helpful and friendly. I have called CA auto finance ant this is the only time that I wanted to write something positive about them.

Great job Sravanthy! Thank you for your service.

Fast & not complicated

Ive used CA Auto Finance for a good few years and ghe experience everytime just gets easier. No hassle, no stress. Well done

Great service, helped me manage my car finance

First class service from start to finish.

⭐️⭐️⭐️⭐️⭐️
I had an outstanding experience working with Tara at CA Auto Finance! From start to finish, she was professional, knowledgeable, and genuinely committed to helping me find the best financing solution. Tara took the time to explain all my options clearly, answered every question with patience, and made the entire process seamless and stress-free. Her expertise and personalized approach made me feel confident and well-supported. I highly recommend Tara and her services to anyone looking for a trustworthy, efficient, and friendly auto finance experience!

Please be aware if you’re buying a USED car and taking out a PCP agreement through CA Auto Finance. Before collecting the car, make sure you request and keep a copy of the ‘Vehicle Inspection Report’, At the end of the agreement, they arrange for an “expert” inspection of the vehicle and will charge you for any defects they find. When I disputed the charges and explained the car was already 3 years old when I bought it I had noted some of the marks/scratches were already on the car, they were not interested. I was still expected to pay for everything listed, even though I do not believe I caused all of the issues.
I have since emailed both the finance company and the dealership requesting a copy of the original vehicle inspection report, but both have replied saying they cannot provide one.
I also asked for proof and to see that the defects I paid over £500 for were actually repaired. I was told the vehicle had already been sold through auction, and no evidence or repair documentation was provided.
If you’re entering a PCP agreement on a used car, protect yourself and make sure you have full documentation from day one.

Good fast service

Spoke to Naveen from the end of contract team, he was so helpful, answered all my questions and concerns and was very patient.

Had a great experience from start to finish. The customer service was excellent throughout with friendly and helpful staff willing to assist to a speedy resolution.I would use this company again

Great customer service. I spoke to Naveen who was very informative and helpful.

Dan was great, very patient with us swapping and changing our minds. He was very thorough and knowledgeable talking us through everything we needed to know. We also got a great deal.