I have recently purchased a car that I found online at Caffyns Vauxhall in Ashford. I cannot give enough praise to the young sales person, Ebony, who helped me through the process. From my init... Toon meer
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Lees wat reviewers zeggen
Five stars. Although I’m fairly certain both Sam and I have aged during this process. I live in Aberdeen. The car was at VW Eastbourne. Most sensible people would probably have... Toon meer
Cayffns Ashford .never call back as promised and twice damaged the paint on my car they paid cost to rectify first time but unbelievably left it covered in bird droppings a second time damaging it ag... Toon meer
I stopped using main dealers 20 years ago after experiences with Audi, but with an EV, an EX30, I can't drop it around to my local neighbourhood garage for repair. So I'm really pleased that Eastbourn... Toon meer
Bedrijfsgegevens
Over Caffyns
Geschreven door het bedrijf
Over 150 Years of History
Exceptional Customer Service
Outstanding Aftersales Experience
Motability
Giving Back to the Community
Caffyns is proud to be one of the longest running dealerships in the country, having been established for over 150 years. Moving into the motor industry in 1903, we have been offering customers a huge number of new cars, used cars and servicing options ever since.
With 9 franchises available across 17 dealerships in Sussex and Kent, we have something for everyone. The prestigious brands we represent are Volkswagen, Audi, SEAT, ŠKODA, Lotus, MG, Vauxhall, Volvo & LEVC. Finance, business offers and vans are all available, depending on your lifestyle needs.
Exceptional Customer Service
Our friendly and knowledgeable staff across our Caffyns dealerships are here to help with all of your vehicle requirements from sales, business and Motability to aftersales, both in person and on social media.
We are always striving to provide the very best customer service, so we always welcome your feedback on Trust Pilot. Please let us know about your experience with Caffyns to help us improve and also help other customers too.
Outstanding Aftersales Experience
Aside from offering fantastic offers on new and used vehicles, we also boast comprehensive servicing, parts, accessories and repairs as well as other aftersales products to help you get the most out of your car. Our manufacturer approved service centres and fully trained technicians provide the highest quality aftersales for your vehicle, so you can always drive away with confidence.
Motability
Caffyns is proud to be a premier partner of the Motability scheme, ensuring that it’s easier and more affordable than ever for anyone to drive. We have Motability specialists in every branch who are ready and waiting to offer friendly advice and find you the perfect vehicle.
Giving Back to the Community
Here at Caffyns we are always looking for ways to give back to the local communities where our dealerships are. We have partnered with charities such as St Wilfred’s Hospice, Haviland House and Blind Veterans UK in the past and we hope to continue to do so.
Contactgegevens
Verenigd Koninkrijk
- feedback@caffyns.co.uk
- www.caffyns.co.uk
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2K reviews
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Thank you Sam for a wonderful sales…
Thank you Sam for a wonderful sales experience. Helpful. Engaging and committed to finding is the right deal. A credit to eastbourne Caffyns. Sincerely recommend.
30 augustus 2025
Review zonder uitnodiging
Antwoord van Caffyns
Thank you for your kind words and five-star review, Sharon. We’re delighted to hear that Sam provided you with such a positive sales experience. Your recommendation means a lot to us, and we’ll be sure to pass on your compliments to Sam. Best regards, Caffyns Group.
Terrible sales & customer service
Terrible sales & customer service, have no idea how car works or even understand manics of car, my car had several faults but was told basically 'its the nature of the car being a EV' what lot of tripe, basically ignored scoffed at, gave up got rid of Skoda Enyaq 85 only after 7 weeks due to be to hazardous to drive and shoddy suspension parts used with drums brakes on car that weighs over 2.3tons! so bad handling thrown in.
Avoid this dealership & with Skoda head office refuse to pay my deposit back which was charitable donation, shame on you Skoda, your EV are a pile junk.
25 juni 2025
Review zonder uitnodiging
AVOID
Will never return back to this company. Especially the TUNBRIDGE WELLS BRANCH.
Not only have we had multiple issues with the car we bought, since having its service, the team broke our wing mirror and are point blank refusing to fix it. Now are ignoring all calls, emails from us. AVOID THEM
7 juni 2025
Review zonder uitnodiging
Great experience.The sales executive (Daniel) who we…
The sales executive (Daniel) who we dealt with was very professional, informative and extremely helpful. He answered any questions we had and gave lots of information about the car we were interested in, (which we consequently bought) .
The whole experience of Caffyns was professional and welcoming. I would 100% recommend them!
22 augustus 2025
Review zonder uitnodiging
Antwoord van Caffyns
Thank you for your glowing review, Lisa. We're thrilled to hear that Daniel provided such professional and helpful service during your visit to Caffyns Group. It's fantastic to know you felt well-informed and welcomed throughout the process, and we truly appreciate your recommendation. Wishing you many happy miles in your new car! Best regards, Caffyns Group.
Extremely pleasant
Extremely
Pleasant and un pushy sales staff , let me browse and happy to answer my numerous questions . Explained everything and extremely
Helpful
15 augustus 2025
Review zonder uitnodiging
Antwoord van Caffyns
Thank you for your wonderful review and five-star rating, Mrs Pey. We're delighted to hear that you found our sales staff pleasant and helpful. It's great to know they provided you with the information you needed in a relaxed and supportive manner. We truly appreciate your feedback and hope to assist you again in the future. Best regards, Caffyns Group.
Caffyns Vauxhall Ashford
I had a sales person named James. He was absolutely fantastic, was very patient with me during the purchasing procedure, and the test drive.
He made me aware of every little detail and he made perfect sense while talking to me; being autistic, this made the process of purchasing my new vehicle far nicer!
The aftercare was also fantastic, I had an issue with the battery in the car, and they replaced it for free without any fuss.
3 juli 2025
Review zonder uitnodiging
Antwoord van Caffyns
Thank you for sharing your experience, Oakley. We're delighted to hear that James provided you with such fantastic support during your car purchase and made the process more comfortable for you. It's wonderful to know that our aftercare team promptly resolved the battery issue as well. Your kind words mean a lot to us, and we hope you enjoy many happy miles in your new vehicle! Best regards, Caffyns Group.
MG experience
Joshua was brilliant, very happy with our new car
2 augustus 2025
Review zonder uitnodiging
Antwoord van Caffyns
Hi Hannah, thank you for your wonderful review and five-star rating! We're thrilled to hear that Joshua provided you with excellent service and that you're happy with your new car. Wishing you many enjoyable journeys ahead. Best regards, Caffyns Group.
Great Service department
I am new to the brand and Brighton Audi are the third dealership I have visited and by far the best in the area for after sales care.
I received text messages, emails and phone calls before during and after the visit. I spoke to Adam,Katie, Paul and Martin they were all very helpful and had good product knowledge.
7 augustus 2025
A good experience
Jacob understood my needs and went out of his way to find a suitable match. The process of changing cars was made vey easy.
31 juli 2025
Review zonder uitnodiging
Georgia - Exceptional customer service
I visited Caffyns to view and test drive the Cupra Tavascan and was looked after by Georgia. Her knowledge of the car was unbelievable, and I asked some difficult questions I didn’t expect to be answered easily. She was so easy to talk to and understood our needs. We’ve decided to purchase a Cupra and a big part of our decision was through visiting Caffyns. Georgia is an exemplary member of the team and you’ll be well looked after when you visit the showroom. Thank you!
1 augustus 2025
Review zonder uitnodiging
Antwoord van Caffyns
Thank you for your wonderful review and five-star rating, Christopher. We're delighted to hear about your positive experience at Caffyns Group and are thrilled that Georgia’s exceptional knowledge and customer care played a key role in your decision to purchase a Cupra. We will be sure to share your kind words with her and are confident you’ll enjoy your new car. Thank you for choosing Caffyns Group, and we hope to see you again in the future!
V organised
31 juli 2025
Antwoord van Caffyns
Hi Mark, thank you for your five-star rating and kind words. We're delighted to hear you found our service well-organised. We look forward to welcoming you back to Caffyns Group in the future!
Antwoord van Caffyns
Thank you for your kind words and five-star rating, Stuart. We’re delighted to hear you received first-class service from our team at Caffyns Group. Your feedback is greatly appreciated!
Cleaned my car inside and outside and I didn't have to ask 👏👏
Very impressive after care and quick service, I didn't ask for my car to be cleaned they just did it ,a friend of mine has a Seat but they never wash her car, I said you should have got an Audi ...
20 december 2024
Review zonder uitnodiging
Antwoord van Caffyns
Thank you for your kind words and the five-star rating, Andrew. We're delighted to hear you were impressed with our aftercare and quick service. It's great to know the complimentary car clean was appreciated, and we’ll continue striving to provide exceptional service. Best regards, Caffyns Group.
If you thought labour was against…
If you thought labour was against disabled people, you haven’t been to Volvo in Worthing yet, absolutely diabolical service and clearly discriminate against disabled people, booked a Servicing and have always had a collection and drop back service free of charge, now they want £30!!
I’ve been with them with my XC 40 and now with my EC 40 for the servicing and MOT, in two years time I doubt very much if I would even order a mobility vehicle through them, used to go to Volvo Worthing near Shoreham absolutely great service and a pity it had to close, it’s a pity they’re not still open. They could train the staff at Goring by Sea which is greatly needed!!
28 juli 2025
Review zonder uitnodiging
Antwoord van Caffyns
Good Afternoon Ivan,
Thank you for bringing this to our attention. I’m really sorry to hear about your frustration.
Please note that our Collection & Delivery service is a chargeable option, which we offer to all customers who wish to use that facility. However, we also provide a drop‑off service or a "while you wait" appointment. During a while‑you‑wait booking, you’re welcome to relax in our lovely showroom and enjoy a hot drink while your vehicle is being serviced.
If you’d like to take advantage of the while‑you‑wait service, please contact us directly—we’ll be more than happy to arrange an appointment at your convenience.
Kind regards,
Gary Flowers
Aftersales Manager
T 01903 444919
gary.flowers@caffyns.co.uk
Good service
It is always expensive but I am pleased that they collect my car (I live on the other side of Brighton) and deliver once done.
I have been using this dealership since 1998 and have bought all my new cars through them.
25 juli 2025
Antwoord van Caffyns
Thank you for your loyalty and for taking the time to leave such a positive review, Chris. We’re delighted to hear that you’ve been with us since 1998 and appreciate your continued trust in Caffyns Group for both purchasing and servicing your vehicles. We're glad our collection and delivery service has been convenient for you. We look forward to continuing to assist you in the future!
They are helpful and go that extra mile.
20 juli 2025
Antwoord van Caffyns
Thank you for your kind review and five-star rating, Mr Pratt. We're delighted to hear that you found our team helpful and willing to go the extra mile. Your feedback is greatly appreciated. Best regards, Caffyns Group.
Good to do business with.
Ian was very helpful and knowledgeable.
18 juli 2025
Review zonder uitnodiging
Antwoord van Caffyns
Thank you for your review and five-star rating, Stephen. We are delighted to hear that Ian was helpful and knowledgeable during your visit. Your feedback is greatly appreciated, and we look forward to welcoming you back to Caffyns Group in the future.
Antwoord van Caffyns
Thank you for your kind review and five-star rating, Stuart. We're delighted to hear you found our service efficient and friendly. We hope to assist you again in the future. Best regards, Caffyns Group.
It is always good to get the video…
It is always good to get the video report with recommendations. Very helpful. The whole process is managed well with plenty of timely communication.
16 juli 2025
Antwoord van Caffyns
Thank you for your kind review and five-star rating, Nicolas. We're delighted to hear you found the video report and recommendations helpful and appreciated the timely communication throughout the process. We look forward to assisting you again in the future. Best regards, Caffyns Group.
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