Harsh was very good to us, quickly understanding our needs and finding us the right stove. He was fun to deal with, and we got the price and delivery time that we needed. The stove arrived on time and... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We met Abhishek there. He was very patient with us as we took our time to select the dishwasher and then he gave us the best price. Delivery was free and efficient. We were getting constant notificati... Toon meer
Bedrijf heeft geantwoord
Got a good price for my washing machine and the delivery guys were efficient and friendly. Don’t like to have to dicker on pricing and was not impressed the price offered when I walked in did not refl... Toon meer
After having a vey bad accident with my wall hung dryer, the service person researched online for me, and made suggestions. As an older person, using the internet to make a major purchase was made so... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Canadian Appliance Source - Burnaby
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contactgegevens
7637 Edmonds St, V3N1B6, Burnaby, BC, Canada
- 6044098221
4,4
Uitstekend
186 reviews
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Antwoord van Canadian Appliance Source - Burnaby
Hi Carolyn,
Thank you for your kind feedback! We’re glad to hear everything was easy from our sales staff through to the delivery team. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Efficient and good
We met Abhishek there. He was very patient with us as we took our time to select the dishwasher and then he gave us the best price. Delivery was free and efficient. We were getting constant notifications and they also called an hour before coming. Hammy installed it and he was very responsive as well. Overall experience was very smooth. Definitely recommend it.
24 juni 2026
Antwoord van Canadian Appliance Source - Burnaby
Hi,
Thank you for your thoughtful review! We’re glad to hear Abhishek helped you find the right dishwasher with great pricing and that the delivery and installation from Hammy went smoothly and professionally, with clear communication throughout.
We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Great!
Quick and convenient shopping and delivery, expert delivery people did a great job.
18 juni 2026
Antwoord van Canadian Appliance Source - Burnaby
Hi Susan,
Thank you for choosing CAS and for your great feedback! We're glad to hear your shopping and delivery experience was quick and convenient, and that our delivery team did an excellent job. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
Antwoord van Canadian Appliance Source - Burnaby
Hi David,
Thank you for your kind feedback! We're glad to hear that both our online customer service team and delivery crew provided a great experience. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to your family and friends!
CAS
Good delivery service and price
30 mei 2026
Antwoord van Canadian Appliance Source - Burnaby
Hi Chris,
We're glad you enjoyed our service and prices. Thank you for your feedback!
CAS
I had a very good experience with…Harsh, the Sales person.
I had a very good experience with buying a new fridge from the moment I walked in the door. Harsh was so helpful and led me right to the perfect refrigerator. He didn't try to upsell me, which is always appreciated. The price was well within my budget. The delivery was exactly when they said it would be - with no waiting around. I highly recommend this store... and Harsh.
28 mei 2026
Antwoord van Canadian Appliance Source - Burnaby
Hi Gail,
Thank you for your wonderful review and for choosing CAS! We're thrilled to hear Harsh helped you find the perfect refrigerator while providing a pressure-free shopping experience. It's great to know the pricing and delivery met your expectations as well. We truly appreciate your business and look forward to serving you again in the future. If family or friends are in the market for appliances, we'd be grateful for your recommendation.
CAS
Antwoord van Canadian Appliance Source - Burnaby
Hi Lance,
Thank you for choosing CAS and for your feedback! We're happy to hear your order arrived on time and in perfect condition. We truly appreciate your business and look forward to serving you again in the future. If your family and friends are shopping for appliances, we’d be grateful if you recommended CAS to them as well!
CAS
Excellent service from Canadian…
Excellent service from Canadian Appliance Source, our second time buying from them. I recommended them to my son when he was looking to buy a new fridge & he was very pleased with the service he received .
27 mei 2026
Antwoord van Canadian Appliance Source - Burnaby
Hi Nonnie,
Thank you for your continued trust in CAS and for choosing us again! We're delighted to hear both you and your son had great experiences with our team. We truly appreciate your recommendation and your business, and we look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to continue recommending us to your family and friends!
CAS
Antwoord van Canadian Appliance Source - Burnaby
Hi Lawrence,
We appreciate your positive feedback. We are glad we could provide great and quick service.
CAS
My Happy Experience
Brijesh were patient with my confusion using online forms used for purchase and my suspicion of paying online.
I'm a technologically disadvantaged dinosaur born in the middle of a long gone century.
Delivery of my new fridge and removal of old were timely and quickly completed in an impeccably perfect professional manner.
I am in love with my new refrigerator and my local Canadian Appliances provider.
26 mei 2026
Antwoord van Canadian Appliance Source - Burnaby
Hi,
Thank you for your wonderful review and for choosing CAS! We're delighted to hear that Brijesh was patient and supportive throughout the purchasing process and helped make everything comfortable and easy. It's great to know your delivery and appliance removal went smoothly and professionally. Most of all, we're thrilled that you love your new refrigerator! We truly appreciate your business and look forward to helping you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
Antwoord van Canadian Appliance Source - Burnaby
Hi Shiraz,
Thank you for your kind words and for choosing CAS! We’re glad you had a great experience with our customer service. We appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Antwoord van Canadian Appliance Source - Burnaby
Hi Kelly,
We are glad your delivery was smooth and fast. Thank you for sharing your positive experience!
CAS
Antwoord van Canadian Appliance Source - Burnaby
Hi Bill,
Thank you for your feedback and for choosing CAS. We’re glad you were happy with our pricing. We truly appreciate your business and look forward to serving you again—please feel free to recommend CAS to your family and friends.
CAS
Quick delivery.
Quick delivery.
Arrived almost on time and delivered and removed appliances as arranged. All good.
8 mei 2026
Antwoord van Canadian Appliance Source - Burnaby
Hi Helen,
Thank you for choosing CAS! We’re glad to hear your delivery was quick and everything went as arranged, including the removal of your old appliances. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Wonderful service with professional salespeople and delivery
The professional salespeople made choosing the set of stacked washing machine and dryer so easy and efficient, and it fits perfectly into my closet. The delivery men are hardworking and have a good sense of humour, and they deserve a big thumbs up. I really appreciate your service.
7 mei 2026
Antwoord van Canadian Appliance Source - Burnaby
Hi Maggie,
Thank you for your kind review and for choosing CAS! We’re glad our sales team made the process easy and efficient, and that the delivery team added a positive touch with their hard work and humour. We truly appreciate your business and look forward to helping you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
Got my fridge really quick
5 mei 2026
Antwoord van Canadian Appliance Source - Burnaby
Hi Patty,
We're so glad your fridge arrived quickly. We appreciate your positive feedback.
CAS
From the first enquiry by phone to the…
From the first enquiry by phone to the installation, everything went perfectly. Elijah was very efficient and knowledgeable about the products and delivery and installation were on time and as arranged with Elijah. I would definitely order from this company again.
29 april 2026
Antwoord van Canadian Appliance Source - Burnaby
Hi,
Thank you for your wonderful feedback and for choosing CAS! We’re delighted to hear everything went smoothly from your first inquiry through to installation, and that Elijah provided efficient, knowledgeable support throughout the process. It’s great to know the delivery and installation were completed on time as arranged.
We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for any future appliance needs, and don’t hesitate to recommend us to your family and friends as well!
CAS
Antwoord van Canadian Appliance Source - Burnaby
Hi Hero,
We appreciate your positive feedback regarding our helpful sales agent and the delivery crew's punctuality. We are so glad you had a great experience!
CAS
Great Sales Service, Terrible Delivery/Installation
The sales person was great in helping me select my washer and dryer and answering all my questions in detail, delivery was as scheduled, and the delivery personnel were abysmal. They 'installed' the washer without hooking up the discharge pipe, and said I did not need the levelling feet under the dryer.
First load of laundry resulted in a huge flood all over the floor.
The technicians who came a couple of days later were great in connecting the washer properly, and installing the levelling feet under the dryer which they said it did need. They were not impressed with the delivery people.
18 april 2026
Antwoord van Canadian Appliance Source - Burnaby
Dear Customer,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
We’re glad to hear that your sales experience and delivery scheduling met expectations; however, we sincerely apologize for the issues during installation.
We’re pleased to know that the follow-up technicians were able to resolve the issue and properly complete the installation.
Thank you again for bringing this to our attention.
Sincerely,
CAS
Very knowledgeable customer…
Very knowledgeable customer service.delivery next day.would shop there again.
28 april 2026
Antwoord van Canadian Appliance Source - Burnaby
Hi Brenda,
We appreciate you sharing that our customer service was knowledgeable and the delivery was prompt. We're glad you had a great shopping experience!
CAS
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