The item I purchased from CAS is exclusive to them so I believe they would only sell quality appliance. The price is more affordable than the well known brands but the functions are almost the same.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I was very pleased with my refridgerator purchase from Canadian Appliance Source. It arrived as arranged and it was nice to be able to track the progress online. The delivery guys were nice and carefu... Toon meer
Bedrijf heeft geantwoord
Delivery date available for the next date with paying extra. Picked it and paid. Delivery not available and delivery fee was refunded. I would have bought it from another dealer who also said they... Toon meer
We reviewed prices and brands for a new washer and dryer at RONA before going to the Canadian Source Appl. at the Calgary NE location. Vedant was helpful and knowledgable in the differences and featur... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Canadian Appliance Source - Calgary
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contactgegevens
2777, 23 Ave. NE, Unit 11, T1Y7L6, Calgary, AB, Canada
- 4034562447
4,7
Uitstekend
3K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Canadian Appliance Source - Calgary
Hi Cuong,
Thank you for choosing CAS—we truly appreciate your business! We’re glad to hear your dryer arrived on time and met your expectations.
We look forward to serving you again in the future, and we’d be grateful if you recommended CAS to your family and friends!
CAS
Customer service was excellent!
16 maart 2026
Antwoord van Canadian Appliance Source - Calgary
Hi Elinor,
We are so glad to hear that you received excellent customer service! Thank you for taking the time to share your positive experience with us.
CAS
The team was very helpful when I my…
The team was very helpful when I my washer was not working.They did there best to help me and got me another one that works.The delivery guys did a good job. Thank you all
14 maart 2026
Courteous and knowledgeable sales…
Courteous and knowledgeable sales associate and competitive prices.
13 maart 2026
Antwoord van Canadian Appliance Source - Calgary
Hello Eadie,
We’re delighted our team could provide helpful guidance while offering great value. We look forward to assisting you with your next visit!
Best wishes,
CAS
Antwoord van Canadian Appliance Source - Calgary
Hello Mary,
We’re glad our team could assist and make things easier for you. It was a pleasure serving you, and we look forward to seeing you again soon!
All the best,
CAS
I already did a review a couple days ago
11 maart 2026
Antwoord van Canadian Appliance Source - Calgary
Hi Ruth,
No worries! We really appreciate you taking the time to share your feedback—even once is more than enough to help future customers and us. Your support means a lot to CAS, and we look forward to serving you again soon.
If any friends or family need appliances, we’d be grateful if you recommended CAS to them as well!
CAS
Antwoord van Canadian Appliance Source - Calgary
Hi Ryan,
We appreciate your feedback and are glad our staff was knowledgeable and helpful!
CAS
What made my experience great was the…
What made my experience great was the customer service of sales associate Vedant Patel. During our initial meeting, he was very friendly, informed - but not too pushy. When I required more details about the appliance and the purchasing process, he was very helpful, attentive and prompt with his responses. It was a great experience.
17 maart 2026
Antwoord van Canadian Appliance Source - Calgary
Hi Tammy,
Thank you so much for your kind words and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that Vedant Patel provided friendly, knowledgeable, and attentive service, making your experience smooth and stress-free.
It’s wonderful to know he could provide the information you needed without any pressure and respond promptly to your questions.
We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
From sales to delivery and even dealing…
From sales to delivery and even dealing with compensation for a scratch on our new fridge things were very smooth!
12 maart 2026
Antwoord van Canadian Appliance Source - Calgary
Hi Leanne,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re glad to hear that every step, from sales to delivery and even handling the fridge scratch, went smoothly for you.
It’s our goal to make the entire process hassle-free and leave our customers completely satisfied. We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Alwin B il est très professionnel très…
Alwin B il est très professionnel très gentil
21 maart 2026
Review zonder uitnodiging
Antwoord van Canadian Appliance Source - Calgary
Bonjour Beatrice,
Merci beaucoup pour votre commentaire et pour avoir choisi CAS ! Nous apprécions vraiment votre confiance. Nous sommes ravis de savoir qu’Alwin B a été professionnel et très gentil tout au long de votre expérience.
Nous serions heureux de vous servir à nouveau dans le futur, et si vos amis ou votre famille ont besoin d’appareils, nous apprécierions grandement que vous recommandiez CAS.
Encore merci, et nous avons hâte de vous aider la prochaine fois !
CAS
The agent was very knowledgeable and…
The agent was very knowledgeable and efficient.
I would recommend this store to my friends.
17 maart 2026
Antwoord van Canadian Appliance Source - Calgary
Hi Yvonne,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re glad to hear our agent provided knowledgeable and efficient service.
We’d love the opportunity to serve you again in the future, and we sincerely appreciate you recommending CAS to your friends and family.
Thanks again, and we look forward to helping you next time!
CAS
Poor customer service
I received my order, it has extra damages on the item, what were shown to me in store. When I contacted sales team, my request for compensation or replacement was ignored and no response was received from after sales team. That shows CAS is only concerned about sale of appliances. Poor customer support after sale.
28 februari 2026
Antwoord van Canadian Appliance Source - Calgary
Dear Customer,
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and the concerns regarding the condition of your appliance.
At this time, we have not received any communication in our after-sales inbox regarding this matter. We kindly ask that you reach out to our team again at aftersales@caslp.ca so we can properly review and assist you. Please note that damages can also be addressed at the time of delivery, where the appliance may be refused if concerns are identified.
We appreciate your feedback and the opportunity to help resolve this for you.
Sincerely,
CAS
Great delivery & install team
7 maart 2026
Antwoord van Canadian Appliance Source - Calgary
Hi Ken,
We're happy our team provided great delivery and installation. Thank you for your feedback!
CAS
Antwoord van Canadian Appliance Source - Calgary
Hi William,
We're happy to hear that our sales representative made your purchasing process easy. Thank you for sharing your positive experience with us!
CAS
Meet Cory Smith - Salesman of the Month! YEAR AND BEYOND!!!
Cory Smith was great. I knew what I wanted and he didnt push to get more out of me. Guided me the whole way through and because of that my sister came and bought a washer and dryer a few days later as well. Quick in and out is how I shop and Cory understood that. Great work!!!
7 maart 2026
Antwoord van Canadian Appliance Source - Calgary
Hi Ravani,
Thank you for sharing your experience! We’re thrilled to hear that Cory Smith provided helpful, no-pressure guidance and made your shopping experience quick and easy. It’s fantastic to know your sister also had a great experience and purchased from CAS shortly after!
We truly appreciate your business and look forward to assisting you again in the future. We’d also be grateful if you shared your experience with family and friends. Thanks again for choosing Canadian Appliance Source!
CAS
Quick and easy
7 maart 2026
Antwoord van Canadian Appliance Source - Calgary
Hi Myrna,
Thank you for your feedback! We’re glad to hear that your experience with CAS was quick and easy.
We truly appreciate your business and look forward to assisting you again in the future. We’d also be grateful if you shared your experience with family and friends. Thanks again for choosing Canadian Appliance Source!
CAS
Great Service and prices
14 maart 2026
Antwoord van Canadian Appliance Source - Calgary
Hi Victoria,
We appreciate you sharing! We are so happy that our service and prices were great. Thank you for your support; it means a lot to us.
CAS
Christina provided excellent service in…
Christina provided excellent service in helping me purchase my beautiful cooktop. Very pleasant and professional. Thank you!!!
13 maart 2026
Antwoord van Canadian Appliance Source - Calgary
Hi Keric,
Thank you for your kind words! We’re thrilled to hear that Christina provided pleasant, professional, and excellent service while helping you purchase your cooktop.
We truly appreciate your business with CAS and look forward to assisting you again in the future. We’d also be grateful if you shared your experience with family and friends. Thanks again for choosing Canadian Appliance Source!
CAS
Good customer service.
6 maart 2026
This was our first purchase at this…
This was our first purchase at this store and found the experience overall quite good. The staff was friendly, professional and made the process very easy,
The deliver guys were very good as well. We will be going back for any future appliance needs.
6 maart 2026
Antwoord van Canadian Appliance Source - Calgary
Hi,
Thank you for sharing your experience! We’re delighted to hear that your first purchase with CAS was smooth, with friendly and professional staff, and that our delivery team provided excellent service.
We truly appreciate your business and look forward to assisting you again with any future appliance needs. We’d also be grateful if you shared your experience with family and friends. Thanks again for choosing Canadian Appliance Source!
CAS
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