Excellent service both at the retail level and with delivery. Product arrived on time and placed exactly where I wanted it. Also, got a decent discount on the price which is always appreciated. I... Toon meer
Bedrijf heeft geantwoord
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Salesperson was knowledgeable and helped me choose my oven with all of the specifications I needed in mind. Delivery service was on time and efficient. Installation was very smooth and installers were... Toon meer
Bedrijf heeft geantwoord
Easy to place an order . Delivery was fast and installation was efficiently done. Both sales agent Naved and delivery guys where easy to deal with and provided very satisfactory sevice.
Bedrijf heeft geantwoord
My wife and I picked a freezer, expecting from our store discussions that it would include bottom drawers...which we wanted. We realized there had been a misunderstanding, the freezer arrived... Toon meer
Bedrijfsgegevens
Over Canadian Appliance Source - Etobicoke
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contactgegevens
158 North Queen St, C1, M9C1A8, Toronto, ON, Canada
- 4378360531
4,5
Uitstekend
3K reviews
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Excellent service, quick smooth delivery. Will buy again from them
Great selection friendly service quick smooth delivery. Will buy again from them
8 maart 2026
Antwoord van Canadian Appliance Source - Etobicoke
Hi Rosie,
Thank you for your wonderful review! We're thrilled to hear that you enjoyed our selection, friendly service, and smooth, quick delivery.
We truly appreciate your business with Canadian Appliance Source and look forward to serving you again in the future. Please feel free to recommend us to your family and friends who may be looking for appliances!
CAS
Great customer service
28 februari 2026
Antwoord van Canadian Appliance Source - Etobicoke
Hi,
Thank you for your feedback! We’re delighted to hear that you received great customer service from the team at Canadian Appliance Source. We truly appreciate your business and look forward to assisting you with any future appliance needs.
CAS
Antwoord van Canadian Appliance Source - Etobicoke
Hi,
We're happy to hear that you had a seamless experience with our knowledgeable staff and efficient service. Thank you for your positive feedback!
CAS
Naved was very knowledgeable and…
Naved was very knowledgeable and helpful in selecting our multiple appliances.
The delivery team, lead by Harvey, were friendly, professional and efficient.
10 maart 2026
Antwoord van Canadian Appliance Source - Etobicoke
Hi Barb,
Thank you for sharing your experience! We’re delighted to hear that Naved was knowledgeable and helpful in guiding you through selecting your appliances. It’s also wonderful to know that the delivery team, led by Harvey, provided friendly, professional, and efficient service.
We truly appreciate your business and your trust in Canadian Appliance Source. We look forward to helping you again in the future, and please feel free to share your experience with family and friends.
CAS
A+ for service!
Melvin was so knowledgeable. He made a daunting task of choosing the right appliances feel fun and easy.
7 maart 2026
Antwoord van Canadian Appliance Source - Etobicoke
Hi Sarah,
We appreciate your kind words! It’s wonderful to hear that Melvin helped turn what can often feel like a daunting task into a fun and easy experience. Providing knowledgeable and supportive service is something we take great pride in.
Thank you for choosing Canadian Appliance Source. We look forward to assisting you again with any future appliance needs, and we’d be grateful if you shared your experience with family and friends.
CAS
Competitive prices
Competitive prices, if something goes wrong the salesmen make efforts to make things right!
There's good selection online.. everything I want and need from them I get
7 maart 2026
Antwoord van Canadian Appliance Source - Etobicoke
Hello Andy!
We aim to provide a seamless experience whether you are browsing our website or visiting us in person, so it’s great to hear we hit the mark for you.
Thank you for your support and for highlighting our commitment to getting things right. We hope to see you again soon!
Take care,
CAS
Delivery staff were courtesy and…
Delivery staff were courtesy and accommodating, helpful and kind
6 maart 2026
Antwoord van Canadian Appliance Source - Etobicoke
Hi Rita,
We're so happy to know our delivery staff were courteous, accommodating, helpful, and kind. Thank you for your positive feedback!
CAS
A pleasure to deal with
A pleasure to deal with, from the sales person, to the delivery person. A last minute delivery change, on my part, was handled with ease. Emails were answered promptly and efficiently.
6 maart 2026
Antwoord van Canadian Appliance Source - Etobicoke
Hi Katherine,
Thank you for taking the time to leave a review! We’re pleased to hear that your experience was smooth from start to finish and that both our sales and delivery teams provided great service. It’s also great to know we were able to easily accommodate your delivery change and keep communication quick and efficient.
We truly value your business and look forward to helping you again at Canadian Appliance Source. Please feel free to share your experience with family and friends as well.
CAS
Antwoord van Canadian Appliance Source - Etobicoke
Hello Craig,
We're so glad to hear that Hitesh provided such a comfortable and helpful experience while assisting with your purchase. It's wonderful that his knowledge helped you feel confident in your decision.
We truly appreciate you choosing to work with us, and it's great to know you'll be reaching out to him again for future appliance needs.
Take care,
CAS
Great customer service at the store…
Great customer service at the store with Melvin Gonsalves he knew his products and helped us decide.
The delivery team was friendly and informative and did a great full service with installation.
6 maart 2026
Antwoord van Canadian Appliance Source - Etobicoke
Hello Monica,
We're so glad to hear that Melvin Gonsalves provided helpful guidance in the store and was able to assist you in finding the right appliance. It's wonderful to know his product knowledge helped make the decision process easier.
We're also pleased that the delivery and installation team provided a friendly and informative experience while completing the setup. We truly appreciate you choosing to work with us and hope your new appliance serves you well.
Best regards,
CAS
They were efficient and quick when…
They were efficient and quick when installing. The salesman explained the product very well and we knew exactly what we were getting. The dishwasher is extremely quiet when running and extremely efficient when cleaning the dishes.
26 februari 2026
Good price, fast delivery
We buy with confidence, because they have good prices, good brands and very good at delivery
4 maart 2026
Antwoord van Canadian Appliance Source - Etobicoke
Hi,
Thank you for your feedback! We're thrilled to hear that CAS gives you confidence with competitive prices, quality brands, and reliable delivery. Your satisfaction is very important to us.
We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Good customer service
customer service paras was knowledgeable and easy to talked too, give a lot of suggestion and options
4 maart 2026
Antwoord van Canadian Appliance Source - Etobicoke
Hi Juancho,
Thank you for sharing your experience! We're delighted that Paras was easy to talk to and provided valuable guidance with plenty of suggestions and options.
We sincerely appreciate your support and thank you for choosing CAS. We look forward to assisting you again, and we’d be grateful if you shared your experience with family and friends.
CAS
Professional and knowledgeable
Professional, transparent and well informed communication. Very efficient service from purchase to delivery.
4 maart 2026
Antwoord van Canadian Appliance Source - Etobicoke
Hi Heather,
Thank you for your kind review! We're very pleased that our professional and transparent communication, combined with efficient service, made your experience with CAS seamless and positive.
We truly appreciate your business and look forward to helping you again in the future. Please feel free to recommend CAS to your family and friends as well!
CAS
Exceptional customer service
Delivery was a bit late, but they were very helpful and went the extra mile to help my mom clean the area after moving the old machine away and installed the new one.
4 maart 2026
Antwoord van Canadian Appliance Source - Etobicoke
Hi Nita,
Thank you for your feedback! We apologize for the slight delay in delivery, but we’re glad our team was helpful and went the extra mile to assist your mom with cleaning and installing the new appliance.
We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
I had bought a washer and dryer for my…
I had bought a washer and dryer for my condo about a month ago and I received great service.
So when one of my tenants needed me to replace there washer and dryer I knew were to go
Tim looked after me .
26 februari 2026
Antwoord van Canadian Appliance Source - Etobicoke
Hi Armand,
Thank you for your kind review! We're very pleased that you returned to CAS for your tenant’s washer and dryer and that Tim ensured the process was smooth and efficient.
We truly appreciate your business and look forward to helping you again in the future. Please feel free to recommend CAS to your family and friends as well!
CAS
Antwoord van Canadian Appliance Source - Etobicoke
Hi Joe,
Thank you so much for your feedback! We’re thrilled to hear that our delivery team was punctual and met your expectations. At CAS, we take pride in providing timely and professional service to make every appliance purchase seamless. We truly appreciate your business and look forward to assisting you again. Please feel free to recommend us to your family and friends!
CAS
Great Service
Tim was very helpful and sourced a wall oven product that was not a standard size. It was available in the warehouse and I was able to pick up and install the same day.
28 februari 2026
Antwoord van Canadian Appliance Source - Etobicoke
Hi Alistair,
We sincerely appreciate your kind words! It’s fantastic to know that Tim went above and beyond to find a non-standard wall oven for you and that you were able to get it installed the same day. Providing helpful, efficient, and customer-focused service is our priority at CAS, and we’re delighted that your experience reflected that. We can’t wait to help you with your next appliance purchase!
CAS
Great job Melvin..you really helped me…
Great job Melvin..you really helped me for choosing best dishwasher…very great.
Best wishes..
27 februari 2026
Antwoord van Canadian Appliance Source - Etobicoke
Hi Rakesh,
Thank you for sharing your experience! We’re delighted that Melvin’s support made choosing your dishwasher such a smooth and positive process. Your satisfaction means a lot to us at CAS, and we can’t wait to help you again with any future appliance needs. Don’t hesitate to recommend CAS to your family and friends!
CAS
Quick and Easy purchase
Tim Turingia was very knowledable about the different brands of washers/dryers.
It made our choice very easy.
The whole process was very smooth and easy.
27 februari 2026
Antwoord van Canadian Appliance Source - Etobicoke
Hi Marino,
Thank you for sharing your experience! We’re delighted that Tim’s guidance and expertise made your selection process easy and enjoyable. Your satisfaction is very important to us, and we look forward to serving you again in the future. Don’t hesitate to recommend CAS to your family and friends!
CAS
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