I wanted an updated version of the exact fridge which was still serving us well after 20+ years. I walked in to CAS on impulse, and they had exactly that fridge arriving the next day, could deliver... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Everything was pretty seamless. All our questions were answered. I even emailed and asked a question after the delivery and it was quickly addressed. We appreciated that the fridge we wanted was in st... Toon meer
The staff are extremely helpful and excellent I got my fridge on first visit and delivered home second day. Appreciate the quick help . Thank you
Bedrijf heeft geantwoord
We had an excellent experience with Halifax Appliance Source and would highly recommend them to anyone looking for appliances and exceptional customer service. A special thank you to TJ Kim, who... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Canadian Appliance Source - Halifax
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contactgegevens
215 Chain Lake Dr., Unit 4A, B3S1C9, Halifax, NS, Canada
- 9027011106
4,7
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
From start to finish our experience has…
From start to finish our experience has been excellent. Our fridge died and we needed a new one ASAP. We received our new fridge the next day and our old fridge was hauled away free of charge. Free delivery too.
6 mei 2026
Antwoord van Canadian Appliance Source - Halifax
Hi Cathy,
From start to finish our experience has been excellent. Our fridge died, and we needed a new one ASAP. We received our new fridge the next day, and our old fridge was hauled away free of charge. Free delivery too.
CAS
I always get great service from the…
I always get great service from the service agent there and feel well taken care of. He always finds us the best deals for what we’re looking for and does it with a smile and enthusiasm. Then you can always count on enthusiastic delivery people who will make it work. As a regular customer, I am pleased with the attention we get.
6 mei 2026
Antwoord van Canadian Appliance Source - Halifax
Hi Alexander,
Thank you so much for your continued loyalty and kind words about CAS! We’re delighted to hear that our service team consistently takes good care of you and helps you find the best deals with a positive attitude. It’s also great to know our delivery team continues to provide the same level of enthusiasm and support. We truly appreciate your ongoing business and trust in us. We look forward to serving you again soon—please don’t hesitate to continue recommending CAS to your family and friends as well!
CAS
Antwoord van Canadian Appliance Source - Halifax
Hi Richard,
We appreciate you taking the time to share your positive experience with our team; we are so glad you found them helpful and friendly.
CAS
Antwoord van Canadian Appliance Source - Halifax
Hi Brendan,
We appreciate you taking the time to share your positive experience with our quick, efficient, and kind team members!
CAS
Knowledgeable salesman
Trenor Anes was a great salesman. He answered all our questions ( we stopped in at least twice after the sale to clarify delivery and warranty access with questions we should have asked...or forgot the answer to) and he explained the delivery process and warranties, probably twice. Highly recommended.
2 mei 2026
Antwoord van Canadian Appliance Source - Halifax
Hi Ronald,
Thank you for the fantastic review and for choosing CAS! We’re so glad to hear that Trenor Anes provided such patient, thorough, and helpful service throughout your experience. Taking the time to answer questions and ensure everything is clear — even after the sale — is exactly the level of care we strive for. We truly appreciate your recommendation and your business, and we look forward to helping you again in the future. Enjoy your new appliances, and please keep CAS in mind for any future needs and referrals to family and friends!
CAS
Service was Excellent
Service was Excellent. Customer service representative Explain clearly about product.
2 mei 2026
Antwoord van Canadian Appliance Source - Halifax
Hi Sharavan,
We're happy to hear that you received excellent service! We appreciate you sharing that our customer service representative clearly explained the product to you.
CAS
T.J. Kim rocks!!!
T.J. Kim was our sales agent and spent all his time with us, assisting with the purchases of four appliances. He kept us aware of availability, available options on the appliances, and delivery schedules. A gentleman throughout the process as well as the couple other times that I had occasion to deal with him. Well done!!
1 mei 2026
Antwoord van Canadian Appliance Source - Halifax
Hi Ray,
Thank you so much for your thoughtful review! We’re delighted to hear that T.J. Kim provided such attentive and professional service while helping you select your appliances. Keeping you informed on availability, options, and delivery is exactly the level of care we strive for.
It’s wonderful to know your experience was consistently positive each time you worked with him.
We truly appreciate your business and your trust in CAS. We look forward to serving you again in the future, and if your friends or family are ever in the market for appliances, we’d be grateful if you recommended us to them. Thanks again!
CAS
Salma was excellent from the beginning…
Salma was excellent from the beginning to the end! Professional, genuine and very patient!
She is a real asset for your company !
Thank you
Adriana
24 april 2026
Antwoord van Canadian Appliance Source - Halifax
Hi Adriana,
Thank you so much for your wonderful feedback! We’re delighted to hear that Salma provided such a professional, genuine, and patient experience from start to finish—she truly is a valued member of our team.
We sincerely appreciate your business and your trust in CAS. We look forward to serving you again in the future, and if your friends or family are ever in need of appliances, we’d be grateful if you recommended us to them. Thank you again!
CAS
Service was very polite
Service was very polite, knowledgeable and not pushy.
Next day delivery was very important.
23 april 2026
Antwoord van Canadian Appliance Source - Halifax
Hi Rosemary,
We're happy to hear that our service was polite, knowledgeable, and not pushy. We appreciate that next-day delivery was important and that we met your needs.
CAS
I found
I found, Salma, the salesperson very helpful, the price of the three appliances very reasonable (especially that of the Haier microwave oven) and the delivery guys very careful.
29 april 2026
Antwoord van Canadian Appliance Source - Halifax
Hi Bill,
Thank you for your kind feedback—we truly appreciate your business with CAS. We’re pleased to hear that Salma was very helpful, that you found great value in your appliance purchase, and that the delivery team handled everything with care.
It’s especially nice to know you were happy with the pricing and overall experience. We’ll be sure to pass your comments along to Salma and the delivery team.
Thank you again for choosing CAS—we look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends!
CAS
Kien was awesome
Kien was awesome, helped us find the range we were looking for at the right price. Delivery the next morning. The instal crew were courteous and polite with a carefull attitude and attention to detail. They even took old unit away.
Highly recommended 👌
18 april 2026
Antwoord van Canadian Appliance Source - Halifax
Hi Steve,
Thank you so much for your great review! We’re thrilled to hear that Kien was able to help you find the perfect range at the right price and that everything came together so quickly with next-morning delivery.
It’s also wonderful to know our installation team made a strong impression with their courteous, careful, and detail-oriented approach—and that the haul-away service added to the convenience.
We truly appreciate your business and your trust in CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
The salesperson at the store was …
The salesperson at the store was friendly, polite and helpful. It was a positive experience buying a fridge. The delivery service was right on time and care was taken to properly install the new fridge and take the old one away.
24 april 2026
Antwoord van Canadian Appliance Source - Halifax
Hi Christel,
Thank you for your kind feedback! We’re glad to hear you had a positive experience in-store and that our team was friendly, polite, and helpful while you chose your new fridge.
It’s also great to know the delivery was right on time and that everything was installed with care, including the removal of your old appliance.
We truly appreciate your business and your trust in CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
Our representative Uves.
Our representative Uves was knowledgeable and helpful. Made the process easy and quick. Good communication after the sale.
24 april 2026
Antwoord van Canadian Appliance Source - Halifax
Hi Stephen,
We're happy our representative was knowledgeable and helpful, making the process easy and quick for you. We appreciate your feedback regarding the good communication after the sale!
CAS
Professional & Good communication
Good communication, professionally transparent order preparation and completion. Delivery was excellent & professional. Honestly, I cannot cite anything negative,
24 april 2026
Antwoord van Canadian Appliance Source - Halifax
Hi Barbara,
Thank you for your thoughtful review! We’re delighted to hear that you appreciated the clear communication and transparency throughout your order and that everything was handled professionally from start to finish.
It’s also great to know your delivery experience met expectations and left nothing to be desired.
We truly appreciate your business and your trust in CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
Wasn't pushing for my sale
Wasn't pushing for my sale, just gave me the facts. I like that.
14 april 2026
Antwoord van Canadian Appliance Source - Halifax
Hi Leslie,
We appreciate you sharing your positive experience. We're glad you found our approach helpful and informative. Thanks!
CAS
Good Service and Knowledgeable
I bought 6 appliances at the same time as we were moving into a new house. Our sales rep was knowledgeable and was quick to follow up with any questions we had.
15 april 2026
Antwoord van Canadian Appliance Source - Halifax
Hi Jeff,
Thank you for taking the time to share your experience and for choosing CAS—we truly appreciate your business! We're glad to hear your sales representative was knowledgeable and responsive, especially during such an important time with your move and multiple appliance purchases.
It’s great to know the process felt smooth and supported from start to finish. We’ll be sure to pass your feedback along to the team.
We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your support!
CAS
I was looking for washer on a Saturday…
Inwas looking for washer on a Saturday and knew what I wanted model and everything. It was Easter long weekend and they told me they could deliver it on Tues which was game changer for me. Other places it was a 2 week wait. Service was great very friendly and out the door record time.
7 april 2026
Antwoord van Canadian Appliance Source - Halifax
Hi,
Thank you for sharing your experience and for choosing CAS—we truly appreciate your business! We're glad we were able to get you the washer you wanted quickly, especially over the Easter long weekend when timing really mattered.
It’s great to hear our team provided friendly service and that the process was fast and hassle-free compared to other options you were considering. We’ll be sure to pass your feedback along to the team.
We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your support!
CAS
Great selection and guaranteed best…
Great selection and guaranteed best prices. Easy purchase process, with delivery and take away of old appliance. We contacted the same salesperson for 2 separate purchases and it’s consistent service, with great care and follow up.
3 april 2026
Antwoord van Canadian Appliance Source - Halifax
Hello S MacDonald,
We are so pleased that you’ve had such consistent success working with our team for your appliance needs. We are grateful for your continued support and look forward to working with you again on your next project.
Cheers,
CAS
Antwoord van Canadian Appliance Source - Halifax
Hi Dieter,
We're happy to hear that your experience was easy and fast. Thank you for your positive feedback!
CAS
Delivery service was excellent but what…
Delivery service was excellent but what made the experience excellent was dealing with the sales person Ishaan Sarosh. He was great to work with
8 april 2026
Antwoord van Canadian Appliance Source - Halifax
Hi Terence,
We're happy to hear that our delivery service was excellent and that our sales associate was great to work with. Thank you for sharing your positive experience!
CAS
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.