Canadian Appliance Source - Halifax Reviews 

Sheshna was very understanding about my requirement to reschedule my delivery and quickly provided confirmation of a rescheduled date that works better for my project.

I'm writing about the excellent service I received from Sheshna Chukowry. I had called in to book a delivery of appliances. Sheshna was very thorough and took me through the process of the delivery. I'm looking forward to the delivery on Dec 11 2023. Having Sheshna's step by step instructions is much appreciated. Lindy Mc

Bought fridge August 8, 2023. It has not worked properly from the beginning and still does not work as of December 3, 2023. CAS is not upfront that they do not replace or refund, once they have your money that's it all sales final. They should have a large sign on the store front to properly warn people.

Fridge did not cool properly from the beginning. There was a brief false hope for a few days, but when freezer items did not remain frozen we knew for sure. CAS would not replace or refund, pushed us to the manufacturer. Have had several service calls from their technician. He stated one issue was insufficient refrigerant, just enough to make it look like it was working for first few days. We underwent two service repairs and fridge seemed to work for a short time and then failed returning to original behaviour. Fridge compartment temperature is 60 F and should be 37 F. Freezer temperature is 40F and should be 0 F.

On November 14 service call technician remarked that we are back to how the fridge was acting initially, he said it was ridiculous. He seemed to feel it should be replaced but it was the manufacturer's call. He had to order parts again and to carry out a subsequent repair visit. We asked what he would do differently this time, his explanation lacked clarity, we couldn't make out what would be different. We have not heard anything further since the November 14 visit.

Christmas is approaching and a fridge is essential to modern living. Is this the treatment CAS management would want to endure? Do they think this is reasonable? We may be forced to file an action in Small Claims Court to recover the $1,200 spent so we can purchase another fridge from a reasonable retailer.

That has been a 3 month nightmare consuming enormous time. Our contract was with CAS not the manufacturer. We put $1,200 down for a new working fridge and have nothing in return. Before giving our money we asked the salesperson what happens if the fridge is initially defective and he said they would look after us. This is not a case of a defect occurring several months into ownership.

There are many complaints about CAS along similar lines to ours. When discussing our situation with others, we heard a comment that CAS sells factory seconds. Is this what we have? And would the answer be credible?

Apparently CAS opened Halifax location couple of years ago and told us they want to expand further in Atlantic Canada. This is small market where word of mouth travels. Is this way of operating conducive to expanding their market? Bottom line is buyer beware.

We have only received platitudes from CAS Customer Service. We need a refund and they can take the fridge back. A replacement would be too risky, as we could endure a repeat scenario.

Promised delivery, in stock washing machine. Now 7 weeks later no washer and told end of December maybe January.
There is product available in other warehouses across Canada but will not transfer to Halifax.
Very poor service for a national company. No regard for the customer!!

The Initial order process was fine (shout out to Devansh Gupta). However when the appliance arrived and I was notified to pay the balance to schedule delivery, the CAS website glitched- my credit card was charged for the balance of the order but CAS had no record of it. CAS insisted it was a problem on my end but my bank advised me to wait as my card was authorized for the purchase. Being told it was my problem and asked to pay again in order to schedule the delivery was extremely unprofessional and made me never want to use this company again. I waited 2 days to see if the Authorized charge either fell off my credit card account or was moved to posted- it eventually moved to posted, indicating CAS did receive the money; I was then able to schedule my delivery. If you do use this company, DO NOT pay online- pay over the phone as they Web site is poorly developed. I was not offered any compensation for the 3 hours that I spent on the phone with my bank on on the phone with various reps from CAS, who all insisted I hadn't paid and in order to schedule my delivery I had to pay again!
I selected the one of the time frames offered for delivery, Friday between 12:30 and 4:30. I was notified by email and text around 1:00 pm that my stove was on route and would arrive around 2:30 pm. 4:30 came and went with no stove, no text, phone call, or email to advise me where it was. The online tracker was useless and did not provide real time information, simply said the stove was on route and would be delivered at 2:30. At 6:00 I called the delivery service, and emailed all of the people at CAS that I had dealt with to inquire where my stove was and had no response back. I called CAS customer service and after waiting on hold for 1/2 an hour was told my stove would be delivered within the hour (at this time it was 6:30 pm.) The delivery company called around 7:00 pm to advise me there were still 40 minutes away, and seemed to be completely oblivious to the fact that I had been waiting for 2.5 hours past the time window with no communication. The deliver of the stove was fine (around 7:30 pm, 3 hours past the window) and the delivery people were courteous; however the complete lack of communication or explanation as to the delay in the delivery seems hard to understand.
Given the issues with the online payment and lack of communication regarding the delivery, I unfortunately would not recommend this company for future purchases and going forward will go back to using Home Depot. I had really hoped that this experience would be better than Home Depot, but was over all disappointed. I as of yet have not received any sort of apology or acknowledgement from CAS regarding the issue with the web site payment and complete lack of communication regarding the 3 hour late delivery. I recognize that this is as big company with many moving parts, however I am overall disappointed with the service.

Always great dealing with them. Fast and great price

Excellent Selection of Refrigerators.
Very helpful Sales Staff, and competitive pricing.
Also, very important, the fridge I was interested in was in stock and able to be delivered in two days. This was not possible at other big box stores I shopped at.
One complaint... The delivery truck broke down on my scheduled delivery day. This happens and I am okay with it. However, a phone call letting me know that the estimated time of delivery was now 4:45 instead of 1:30.

Their price was better than anywhere else and ordering was extremely easy. Delivery was as promised and everyone was very friendly. Very happy so far.

The salesperson was great, very informative. I am very happy that he suggested the extended warrantee because I have since learned that LG refrigerators are not very reliable. The fellow in the warehouse was great to deal with too.

Sales person was very helpful. One of the delivery people was very professional. One of them was rough with the machines.

Good price, good service, available when they said it would be

I don’t speak French

The salesman Daniel Travis was very helpful with information that made our choice of washing machine decisive. The 2 delivery gentlemen efficiently removed my old machine and hooked up the new one with new hoses. The personalities and knowledge of everyone we dealt with made this purchase non-stressful and we are happy with our choice.

Superb offerings, service and price.
Thank you TJ!!

5 stars all the way. The product, the price, and the service. Thank you!!!

The salesperson was well informed, honest and wasn't pushy. Uves was lovely to deal with and I felt I was in good hands to help me make an informed decision.
I would like to see that the appliances focus on repairability as well as their features in the information for the sales persons to know. But I acknowledge that this is difficult to research with accuracy.

Gentleman on the phone was very knowledgeable and honest about different brands and helped me decide which otr microwave to purchase. Went the next morning to pick it up at the warehouse where they were friendly!

Great interaction with the staff. Very helpful and pleasant. Delivery was on time and very careful. Great experiance