Canadian Appliance Source - Kitchener Reviews 

Delivery delayed twice. Cancelled order to get faster somewhere else.

Great service and knowledgeable salesperson

We had a great experience purchasing our new washing machine. Joanne was very helpful and knowledgeable. From
Start to end it was a seemless transaction.

Help to pick right product.Then flawless pick up

Great service every time!

First your website is very informative giving me access to all the info I need about the appliance I am looking for . Second you sales personnel are well trained to handle my questions and guide me through the process of buying on line .
Third the delivery notification was helpful to help me to plan my day but the delivery guy was rushing the fridge through the door so he damaged the door frame and made couple of deep scratches that will need me to hire a painter and see what he can do .

From the moment we walked in we felt acknowledged. Joanne our rep was fantastic. We got the delivery and setup on time. No + + on your order like other appliance stores. We were able to track our delivery. I will never buy from Home Depot or TA again.

Reekish informed me of my delivery time and when I explained in a panic why the time was unsuitable for a popup foodbank he responded and resolved this in minutes . Courteous and very patient - pleasure to work with !

Minousha was very helpful in getting the info I needed to resolve my issue

Dealt with Joanne M. she was Great she went over and above with her service, Delivery guys were great moved older fridge to basement , to be used as a second fridge . Service was Excellent !!!

This evening I was able to reach CAS customer service- before appliance delivery department and my call was taken by Yudish Rajaysur He answered all my questions and concerns about my delivery (tomorrow) of my new kitchen range. He confirmed that the delivery team had both of my phone numbers and will definittely phone me if they cannot immediately find my location, since we live in a very wooded area. He confirmed that my detailed instructions were posted where the delivery team will see them in the morning. He was clear, concerned, and professional. He put my mind at ease. He gave top quality customer service. Thank you, Yudish. I hope you get the job recognition that you clearly deserve.

After years of purchasing many appliances from them, when I had an issue they pass! When they collect $10000 or more from you is fast but if you have an issue, you are passed away! My fridge died after 1 week and Costco would replace it, not repair it, CAS would say is not their problem after 48h. I have paid for premium delivery but the delivery guys didn't want to even bring the appliances up before I gave them some cash! Installation was included but they ran away! I would not buy from them again ever!

Sonia Clair was very professional and helpful

I purchased a refrigerator from Canadian Appliance Source including an extended warranty. The fridge began to freeze my food resulting in hundreds of dollars of food waste. I contacted the company which was under contract to manage the extended warranty from IA Setvice Plan.They sent out a service person twice who gave ridiculous suggestions on how to fix the problem (turn up the thermostat which only caused the fridge to warm up and then freeze again). The service person was to call back within 24 hours to see if this solved the problem. He did not call back and the company closed the request for service, saying we needed to resubmit the request with all the information over again and it would be adjudicated. I called Canadian Appliance Source to complain. I expressed my concern they may be selling extended warranties to their customers from an illegitimate company. They said they would look into it and contact me by the end of the day. That was weeks ago. No response. Fridge is still freezing food.

I contacted CAS after our washer started filling up the fabric softener dispenser with water. Aisha sent me the information regarding how to start a claim and all of the relevant contact information I needed. She was a great help.. Thank You

I regret having purchased our appliances and extended warranty at CAS.
We had our 18month old GE refrigerator stop working on Dec. 10th, I called CAS on Dec. 11th and they informed me that I had purchased extended warranty. I called the extended warranty company iA Service Plan and was told someone would call me back in 24-48 hours, we did not receive a call back until WE called a week later, when they had admitted to my husband that our claim hadn't even been processed! I was told the earliest someone could come to look at it was January 3rd 2024! Every time I have reached out to CAS I would get the same song & dance that there is nothing they can do? I have asked to speak to management numerous times with absolutely no phone calls back! I was notified Jan. 11th that the compressor is in but, the first available appointment they have is January 31st! I waited over a month & a half in total, which is absolutely insane!
I tried calling the warranty company iA Service Plan on Friday Jan. 12th and I wasn't going to hang up until I spoke to someone in management, the girl came back and said there was no management in and just hung up on me! Their service has been absolutely deplorable! This is not the customer service experience we were hoping for, I am speechless that nobody is standing behind their products! All we got from CAS was that it's not their problem, however it is their problem because they are the ones selling the extended warranty's! I don't even feel confident that once the part is replaced, that our fridge will last another year! Our fridge is still not working 100%, as it is making a rattling sound which it never did before. We are still waiting to have someone come back to service it Mar.8th for the third time, almost 3 months later! Our hands are tied because anything we do now, our warranty becomes null & void! Rest assured, we will NEVER PURCHASE EXTENDED WARRANTY AGAIN and we will be sure to let everyone else know to never purchase it

January 5th I purchased a new refrigerator from Canadian appliance source the sales gal Ruby was amazing 10/10. She set it up for delivery on January 8th, the delivery guys were also
Amazing. That was grace because after that everything was a nightmare dealing with their after care department was horrible.

I was told by the delivery guys to wait 2 hours before plugging the refrigerator in. Waited the 2 hours, plugged it in. No power, no lights, no compressor running. (I did verify the outlet was good) called the sales gal back and she helped me fill out the online form to have the “after care” department contact me. I was told I couldn’t have a refund because I plugged it in and now it’s a warranty issue. Warranty issues? It came in my house defective. All I wanted was for them to pick up the defective refrigerator and refund my money. Under there 7 day refund and exchange policy. I will receive a refund but the run around and jumping through hoops was ridiculous. And it’s been 10 days of this back and forth. All my freezer food perished and not a single offer of compensation for the loss of 100’s of dollars worth of food. The after care department is the most disorganized unprofessional customer service I have ever experienced. I’m old so i’ve experienced quite a few. If I could give ZERO stars I would.

Same thing here they are basically holding costumer money hostage. Waiting over 1 month for damage cause by CAS, bought 3 piece of appliance, the second delivery was my freezer which was damage by CAS team and then wanted to blame the manufacture, waited for them to replace the door, never plug the freezer in until they replace the door and create another damage to the display and warning light and beeping comes one. and they want me to wait on the manufacture. they are holding my money hostage and never deliver what I purchase.

The agent wants to talk about CAS are legally bound by the manufacture return policy, and does not realizes CAS are also legally bound by consumer protect act

Price match always or beat if available! We buy many appliances and they are our go to!

Good and courteous service