Bonjour, Tel que mentionné, Tristan Boilard Laliberté a fait un excellent travail ainsi que son collègue Michel Mercier. Rapide, efficace et très bien conseillé lors des achats. Sans pression ni... Toon meer
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J'ai fais mon achat avec la représentante Oumou Thiouck et je suis très satisfait de ses services. Son aide précieuse, son professionnalisme et sa bienveillance ont fait toute la différence, je l’appr... Toon meer
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Vous devriez mettre vos messages en français ou au moins bilingues! Le vendeur n’avait aucun intérêt à répondre à mes questions, j’ai dû moi-même regarder le livret d’instruction pour avoir la réponse... Toon meer
Le vendeur a été cordial avec moi et a répondu à toutes mes questions de façon claire et précise. Les livreurs ont respecté leur rendez-vous malgré la mauvaise température. Ils étaient très respectue... Toon meer
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Bedrijfsgegevens
Over Canadian Appliance Source - Longueuil
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contactgegevens
2908 Ch de Chambly, J4L1N1, Longueuil, QC, Canada
- 4509991757
4,4
Uitstekend
2K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
J'ai reçu les services de Treshna,
J'ai reçu les services de Treshna,
Service professionel et courtois,
Très compréhensive aux problèmes clientèle rencontrés et elle a su m'offrir une solution convenable !
Merci ;)
20 oktober 2023
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Plus cher, moins de service
J’ai acheté mes electros et tout était en stock. Lors du moment de la livraison, a ma grande surprise je reçois 4/5 de mes electros. Le 5e (lave vaisselle) etant back order. Personne ne m’a aviser. En plus, on ne me compense d’aucune facon.
Je ne ferai plus jamais affaires avec votre entreprise
8 september 2023
Antwoord van Canadian Appliance Source - Longueuil
Cher Johnathan,
Merci de nous avoir fait part de votre expérience. Nous regrettons d'apprendre que votre commande a été expédiée mais qu'elle n'a pas été entièrement satisfaite. Nous avons donné suite à votre demande d'annulation du lave-vaisselle, qui a été remboursé le 19 octobre 2023.
Merci,
KF
CAS
Excellent Sercice
We had a problem with our purchase because of one error that was rapidly settled by Shaheen.She called and was very kind and we cannot be more happy! It gave us more incentive to buy again at CAS! A big thank you!
17 oktober 2023
Review zonder uitnodiging
It was clear and we got along well. Sid is excellent with customer service. It was a success in the end
The written and telephone communications I had with Sid were clear and the problem with the stove I received in the first place was resolved.
29 september 2023
Review zonder uitnodiging
The transaction for a dishwasher was handled quickly and competently without errors.
The transaction for a dishwasher was handled quickly and competently without errors. This is all I am looking for from a distributor.
The fact that you ask your customers for feedback is a good indicator that your managers may be listening and working to improve processes.
9 september 2023
Une visite en salle de montre concluante
Une visite en salle de montre nous a permis d'évaluer la qualité d'assemblage des différent constructeurs et par la meme occasion la confirmation de notre choix. Nous avon choisis Canadian Appliance Source comme fournisseur pour leur grande selection en ligne et leur prix compétitifs.
7 september 2023
Service exceptionnel
Le vendeur que j’ai eu et à répondu patiemment toutes mes questions. Il a pris le temps nécessaire. Le tout s’est très bien passé et j’ai pu recevoir mon achat le lendemain matin.
Je. Recommanderais certainement.
6 september 2023
Efficacité et rapidité du service
Les informations fournies sont pertinentes et précises. La transaction rapide et les services de livraison et d'installation tel que spécifié. Impeccable et professionnel. Merci
1 september 2023
Frigo au meilleur prix sur le marché et…
Frigo au meilleur prix sur le marché et livré le lendemain à l’heure prévue. Très satisfait !
1 september 2023
Bon service client au centre démonstration
Bon service client au centre de démonstration.
Gentil vendeur.
Suivi de livraison, facile et livreur gentil
31 augustus 2023
I think this company is great for…
I think this company is great for appliances and convenience. However, I wish the sales people would do their research and didn't just care about making a sale.
We ordered a new washer/dryer for our Montreal condo and as we reside in Toronto, I wanted to make sure the specs and everything would work as it was being replaced without us being present. When I asked the sales person, they said yes yes everything is the same. When installation day came the drain pipe was different so they were unable to install, I feel like this is something the sales person could have made sure of as I gave them the exact model of our current washer/dryer. It ended up costing us over $1,000 to get a plumber in to change the drain pipe and then the plumber ended up installing the new unit as the sales person stopped responding. CAS was nice enough to refund the installation charge but again we spent way more than we wanted to and this all could have been avoided if they looked into the installation and wasn't so eager on a sale...
24 augustus 2023
Best price and quick delivery
Best price. Bought on Saturday and they delivered Monday. They even installed the washer / dryer.
26 augustus 2023
Pour moi être efficase ces important
Pour moi être efficase ces important ! J’ai regarder j’ai demander j’ai payer et le lendemain 11h mon frigo etait livrer voila pourquoi j’ai donner 5 etoile
28 augustus 2023
Service de suivi surprenant
28 augustus 2023
Mon vendeur Michel m'a donné un très…
Mon vendeur Michel m'a donné un très bon service.
24 augustus 2023
Delivery process was terrible
Delivery process was terrible. Calls not returned by sales. Customer support could not resolve or elevate. I had to pay for additional movers and installation. To date I have still not received $100 back that I was told would be credited for white glove delivery service - which it was not!
7 juli 2023
Antwoord van Canadian Appliance Source - Longueuil
Hi Mark,
Thank you for taking the time to share your experience.
We regret to hear that your delivery and installation experience has not been successful.
Please know that we have shared your feedback with our Home Delivery Team to review.
The $100 credit has been added to the order and the refund will be to your card of original payment.
We apologize for the inconvenience.
Thank You,
W.L
CAS
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