Bonjour, Tel que mentionné, Tristan Boilard Laliberté a fait un excellent travail ainsi que son collègue Michel Mercier. Rapide, efficace et très bien conseillé lors des achats. Sans pression ni... Toon meer
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J'ai fais mon achat avec la représentante Oumou Thiouck et je suis très satisfait de ses services. Son aide précieuse, son professionnalisme et sa bienveillance ont fait toute la différence, je l’appr... Toon meer
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Vous devriez mettre vos messages en français ou au moins bilingues! Le vendeur n’avait aucun intérêt à répondre à mes questions, j’ai dû moi-même regarder le livret d’instruction pour avoir la réponse... Toon meer
Le vendeur a été cordial avec moi et a répondu à toutes mes questions de façon claire et précise. Les livreurs ont respecté leur rendez-vous malgré la mauvaise température. Ils étaient très respectue... Toon meer
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Bedrijfsgegevens
Over Canadian Appliance Source - Longueuil
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contactgegevens
2908 Ch de Chambly, J4L1N1, Longueuil, QC, Canada
- 4509991757
4,4
Uitstekend
2K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
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Good sale service, delivery average
First, this site is all in English even if I received the email in French. No place to change it.
I am very satisfied with the sales person (Tristan Boilard-Laliberté) whom I called after looking at their website. I am not giving a 5-star for the delivery service. This service was $125. It was delivered the day scheduled but very late at night. I follow the link for the delivery and it was rescheduled for 10H40PM. I sent a "chat" on the website and they keep me waiting for an hour without an answer. Finaly after an hour waiting, I got a phone call from the delivery guy. I got the delivery at 8H45PM.
13 juni 2023
La livraison à été rapide et la…
La livraison à été rapide et la marchandises était en bon état . Je n'ai eu aucun problème .
10 juni 2023
Super service À+
10 juni 2023
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Very poor customer service
Very poor customer service, and possible scam. I saw a fridge one day, advising salesperson I would call them the next day to put the order through, and the price increase 200$ overnight. After I purchased the unit, the price dropped back down 200$ immediately. All in the span of less than 5 days. Called for a price match, extremely arrogant customer service agent kept interrupting me, refused to hear the situation, refused my 5 requests to speak with a manager, then said my sales person would call me back. He never called me back. I called the store, left a voicemail, and again still no call back. I feel like I need a shower after dealing with this company and reps.
14 juni 2023
Antwoord van Canadian Appliance Source - Longueuil
Dear Customer,
Thank you for your feedback.
We regret to learn that your experience has been less than adequate.
Please note that our prices can change on a daily basis depending on what rebates are offered from our manufacturers.
Pricing can change when a manufacturer's rebate either starts or is ended.
Please note if you find an advertised lower price online or in print at another appliance retailer before you buy your appliance from CAS or prior to delivery of your appliance, we’ll match the qualifying price.
We apologize for any inconvenience.
Thank you kindly,
VG
CAS
Lot of patient from the sales person.
Lot of patient from the sales person.
Appliance should fit the house
15 juni 2023
Given returned/used appliance
I was given a returned/used dryer and the customer service was not helpful in resolving this matter (no plastic sticker coverings on the dryer, scratch on door, missing staking kit and missing manual). I had to fill out a form and I am still waiting to hear back from someone. Why is this allowed when you pay for something new, you expect to be given something new.
In response, the returns department was not helpful to me. The fact that I have to wait 2 days for a response through email communication only is ridiculous. No acknowledgement to the stratch on the door, or the missing manual. I was told to wait for Samsung to send me a new stacking kit when it's supposed to be included in the dryer. I ordered a new appliance from CAS and expect to recieve a new appliance with no missing items. If you are looking for a new appliance I do not recommend ordering from here.
Update: CAS has replaced the dryer for a new one with no missing parts or scratches
15 juni 2023
Antwoord van Canadian Appliance Source - Longueuil
Dear Irene,
Thank you for your feedback.
We are sorry to learn that your Samsung dryer arrived damaged.
Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging.
CAS does not sell refurbished appliances.
As such, we have no way of knowing if an appliance is damaged.
We can see that our Returns department are currently in touch with you to discuss your options for the appliance.
Thank you kindly,
CAS
V.G
Excellente expérience en magasin et…
Excellente expérience en magasin et livraison impeccable, 100% satisfait
13 juni 2023
Le service était excellent
Le vendeur était excellent et pas avare de renseignements, poli.
2 juni 2023
Le représentant nous a très bien…
Le représentant nous a très bien service.
Beaucoup information et toujours avec courtoisie.
3 juni 2023
Prix compétitif et le représentant a répondu à mes attentes
Prix compétitif et le représentant a été courtois et a répondu à mes attentes. La transaction s'est effectué rapidement et aucune pression concernant l'achat d'une garantie prolongée et court délais de livraison.
6 juni 2023
Prices are at best
Micheal is a wonderful sales executive.. very helpful in making the right choices
4 juni 2023
timely delivery of order
26 mei 2023
Nous avons eu un excellent service et…
Nous avons eu un excellent service et ce, que ce soit en magasin avec le représentant du magasin ou encore lors du service de livraison. Le représentant a été attentif à nos besoins et nous a donné l'un des meilleurs prix. Les livreurs étaient minutieux et prenait soin de nos achats lors du retrait des électroménagers de leur boîte.
Si je ne mets pas un 5 étoiles, c'est simplement qu'il y avait de petits défauts à l'un de nos électroménagers : une patte brisée ainsi que quelques petites égratignures à l'intérieur de la porte du réfrigérateur. Rien de majeur, mais étant donné le prix des électros. Et voilà!
21 mei 2023
Staff was efficient and very polite!
24 mei 2023
I received a very good sales service
I received a very good sales service. My cooktop was delivered as promised in 2 days exactly.
Yet no one contacted me to install the cooktop.
I reached out to the store and he reissued an order another time and gave me their number.
Till now 10 days later nothing is installed despite the fact that I already paid for installation
18 mei 2023
Antwoord van Canadian Appliance Source - Longueuil
Hello Bouchra,
Thank you for your review.
We regret to learn about your experience.
Please be advised that we have reached out to the installation company on your behalf in order to have an update on the service.
We shall contact you as soon as we have more information.
Thank you kindly,
ST
CAS
Attente d'un remboursement
Le lendemain de mon dépôt, j'ai demandé un remboursement. J'attends toujours mon remboursement après 15 jours.
15 mei 2023
Antwoord van Canadian Appliance Source - Longueuil
Bonjour Marie-Pierre,
Nous vous remercions pour vos commentaires.
Nos archives montrent que votre remboursement a été effectué le 19 mai 2023.
Une fois le traitement effectué par nos soins, veuillez prévoir un délai de 5 à 7 jours ouvrables pour que le montant apparaisse sur votre compte.
Nous vous remercions de votre attention,
VG
CAS
Je suis un peu déçue
Je suis un peu déçue. Je croyais que les opérateurs défaisait les boîtes. Le tout emballé dans des grosses boîtes. Se sont des gros appareils qui sont très lourds.
14 mei 2023
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