Right from the start when we purchased the fridge , Sales associate very friendly and knowledgeable of the item . Delivery was earlier than expected , therefore delivery persons left fridge in gar... Toon meer
Bedrijf heeft geantwoord
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The whole experience was exceptional… starting with Derek in sales who was informative as well as friendly and professional. … then our delivery guys Robert & Wiggy. They went above and beyond just d... Toon meer
Bedrijf heeft geantwoord
This latest purchase of appliances at CAS was the third in 5 years. Gladwyn assisted with the last 2 purchases and he was very helpful in guiding our choice of appliances that met our requirements, De... Toon meer
Bedrijf heeft geantwoord
From the initial meeting with Rahul/Oakville location, he was professional, courteous and very knowledgeable, right to the delivery, the 2 gentlemen were careful in every way ensuring my fridge was pe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Canadian Appliance Source - Oakville / Burlington
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contactgegevens
3527 Wyecroft Rd., K3E, L6L0B6, Oakville, ON, Canada
- 2898631349
4,7
Uitstekend
3K reviews
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Excellent appliance store
From the initial meeting with Rahul/Oakville location, he was professional, courteous and very knowledgeable, right to the delivery, the 2 gentlemen were careful in every way ensuring my fridge was perfectly set up! Will 100% be coming back here if I need any other appliances😃👍
4 september 2026
Antwoord van Canadian Appliance Source - Oakville / Burlington
Hi Antonia,
Thank you for your wonderful feedback! We're so pleased to hear that our team provided such a professional and courteous experience, from your initial meeting to the careful delivery and setup of your fridge. We truly appreciate your business and look forward to serving you again.
CAS
Excellent customer service from the sale to delivery and installation.
Excellent customer service from sale to delivery and installation
4 september 2026
Antwoord van Canadian Appliance Source - Oakville / Burlington
Hi Julia,
We're so pleased to hear that you experienced excellent customer service from the moment of sale right through to the delivery and installation! Thank you for your wonderful feedback.
CAS
Excellent service
Right from the start when we purchased the fridge , Sales associate very friendly and knowledgeable of the item . Delivery was earlier than expected , therefore delivery persons left fridge in garage as requested unopened . Once installed a will examine fridge if any damages and will advise at a later date once renovations complete.
So far no issues with store, personnel or delivery persons . All very friendly …
28 augustus 2026
Antwoord van Canadian Appliance Source - Oakville / Burlington
Hello Magda
We’re glad to hear you had such a positive experience with our team from purchase through delivery. Thank you for recognizing our staff and delivery team for their friendly service, and for choosing CAS.
We look forward to seeing you again!
Warm regards,
CAS
I bought 3 GECafe appliances from CAS
I bought 3 GECafe appliances from CAS. CAS delivered a GE fridge which did not work from the outset and we later discovered had a defective compressor. CAS insisted on 2 business days to even advise if they would address the situation (refusing to escalate matters as it was a fridge and we were heading into a weekend), and then declined to do anything at all to help. Assuming GE delivers a replacement fridge when promised, I will be almost two weeks without a working fridge. CAS post sale customer service is awful.
28 augustus 2026
Fridge with water and ice is ok, unreliable recommended third party contractor
I ordered a fridge with water and ice, as my existing water connection uses copper. The salesperson recommended a third-party fitter to disconnect and connect the water connection between the old and new units. However, this fitter is from out of province, and their pricing is significantly different from what the salesperson quoted. Furthermore, they want to be paid first before any work is done. I’m not confident in the reliability of this arrangement, so I’ve had to arrange another contractor to perform the work.
25 augustus 2026
Antwoord van Canadian Appliance Source - Oakville / Burlington
Hi Philip,
We're so pleased to hear that your delivery was prompt and that our team was courteous. Thank you for your positive feedback!
CAS
The whole experience was exceptional !……
The whole experience was exceptional… starting with Derek in sales who was informative as well as friendly and professional. … then our delivery guys Robert & Wiggy. They went above and beyond just delivery.
I would certainly recommend them to anyone. Prices are also very reasonable .
2 september 2026
Antwoord van Canadian Appliance Source - Oakville / Burlington
Hi Geri,
We are thrilled to hear about your exceptional experience with us! It's wonderful to know that our sales team was informative, friendly, and professional. We're especially pleased that our delivery team went above and beyond. We truly appreciate your high recommendation and kind words about our reasonable prices!
CAS
The staff were helpful and friendly
The staff were helpful and friendly
The upright freezer was in stock and delivery was in 2days of purchase
An easy experience all round
25 augustus 2026
I felt satisfied for each steps from…the beginning to the end.
I felt satisfied for each steps from the beginning to the appliance arrived. It was excellent experience. Thank you the salesperson Elizabeth especially, she was so helpful and explained clearly all the procedures. It was a reliable company.
29 augustus 2026
Antwoord van Canadian Appliance Source - Oakville / Burlington
Hi Siuwah,
Thank you for your wonderful review! We're so pleased to hear that you felt satisfied with every step of your experience. We're especially delighted that our salesperson was so helpful and clearly explained all the procedures. We truly appreciate your business.
CAS
Antwoord van Canadian Appliance Source - Oakville / Burlington
Hi John,
We are so glad to hear that you had such a positive experience with both our sales and delivery teams. We appreciate your wonderful feedback!
CAS
Antwoord van Canadian Appliance Source - Oakville / Burlington
Hi Gen,
We're so happy to hear that our service and delivery met your expectations. We truly appreciate your positive feedback!
CAS
Very helpful
Alistair was very helpful in getting us a new non-American brand dishwasher. Our new LG is super quiet and low energy use. Don't buy American!
25 augustus 2026
Antwoord van Canadian Appliance Source - Oakville / Burlington
Hi Ron,
We are so pleased to hear that our team member provided excellent assistance in helping you find the perfect appliance. It's wonderful to know you're enjoying the quiet operation and energy efficiency of your new dishwasher!
CAS
Antwoord van Canadian Appliance Source - Oakville / Burlington
Hi RD,
Thank you for your kind words! We're so glad to hear that our team member provided such helpful assistance during your experience. We truly appreciate your business.
CAS
Happy camper, so far.CAS had exactly what I was looking for
CAS had exactly what I was looking for. Did a lot of research over the last three years and I came to realize appliances aren’t made like they used to be. But Jeremy had exactly what I was looking for. Great price, great warranty and great delivery. Thanks again.
26 augustus 2026
Antwoord van Canadian Appliance Source - Oakville / Burlington
Hi Mike,
Thank you for your wonderful review! We're so pleased to hear that you found exactly what you were looking for after your research. It's great to know that the pricing, warranty, and delivery met your expectations. We truly appreciate your business!
CAS
Gladwyn MacKinnon
Gladwyn, our representative, was very helpful and answered all of our questions. His expert knowledge gave us confidence that we were making the right decisions in buying our new washer and dryer. The installation went smoothly and the technicians made it a pleasure to replace the old set with the new set of appliances. We highly recommend Canadian Appliance Source for all your appliance needs!
15 augustus 2026
Antwoord van Canadian Appliance Source - Oakville / Burlington
Hi John,
Thank you for your wonderful feedback! We're so pleased to hear that our representative provided such helpful and knowledgeable assistance, giving you confidence in your purchase. It's also great to know that the installation was smooth and pleasant. We truly appreciate your recommendation!
CAS
This latest purchase of appliances at…
This latest purchase of appliances at CAS was the third in 5 years. Gladwyn assisted with the last 2 purchases and he was very helpful in guiding our choice of appliances that met our requirements, Delivery was easy to track, on time and their service was excellent as well. We are extremely pleased with our experience and the appliances.
12 augustus 2026
Antwoord van Canadian Appliance Source - Oakville / Burlington
Hi,
Thank you for your wonderful review! We're so pleased to hear that this was your third positive experience with us and that our team member provided excellent assistance in guiding your choices. We're also glad that the delivery was easy to track, on time, and that our service met your expectations. We truly appreciate your continued business and are delighted that you're extremely pleased with your new appliances.
CAS
Good price and follow up.
We were happy with the selection, price, service and follow up.
20 augustus 2026
Antwoord van Canadian Appliance Source - Oakville / Burlington
Hi Mike,
We're so pleased to hear that you were happy with our selection, pricing, service, and follow-up. Thank you for your wonderful feedback!
CAS
Everything went well
Everything went well, our initial contact with the sales person and the delivery/installer guys were very professional and helpful.
16 augustus 2026
Antwoord van Canadian Appliance Source - Oakville / Burlington
Hi Joseph,
Thank you for your wonderful review! We're so pleased to hear that your initial contact with our salesperson and the delivery/installer team was very professional and helpful. We truly appreciate your business.
CAS
We bought this fridge from CAS and had…
We bought this fridge from CAS and had it delivered, the fridge has an exposed coil and overheating (Freezer does not work) It took a week to get elite appliance out to look at it, they have told us they will try to repair it however if the repair does not work then they will replace it. When asked how long this would take, they said 7-10 business days for the part to come in and then they will schedule a technician to come out to make the repair. If the repair does not work then they will give us a new fridge.
I understand these things happen, however we have been given the run around and this is going on 3 weeks now and just had the part ordered.
I would never recommend this fridge or company. 0 stars.
7 augustus 2026
Antwoord van Canadian Appliance Source - Oakville / Burlington
Dear Patti Galbraith,
Thank you for sharing your feedback with us.
We regret to hear about the issues you are experiencing with your refrigerator.
Please understand that Canadian Appliance Source does not manufacture the products we sell; all functional issues are the responsibility of the manufacturer under their warranty.
The first step in the repair process is for a technician to diagnose the issue, after which they will determine which parts need to be ordered.
CAS does not have any influence over this process. However, if you need us to escalate the matter on your behalf, please contact us directly.
Sincerely,
CAS
Great experience
Good selection, helpful and professional staff. Competitive pricing. Very good delivery service.
13 augustus 2026
Antwoord van Canadian Appliance Source - Oakville / Burlington
Hi Pete,
Thank you for your kind review! We're delighted to hear that you found our selection good, our staff helpful and professional, and our pricing competitive. We're also glad you were pleased with our delivery service. We truly appreciate your business and look forward to serving you again.
CAS
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