Canadian Appliance Source - Ottawa East Reviews 

price service and delivery

From the moment we entered the store till the installation, everything was terrific!

Interesting when you click on a 1 or 2 star review the very first thing it asks is * What did they do THIS TIME * I read up on the reviews and it boils down to delivery and customer service. Part 1 The delivery. Well that didn't happen. Customers shop for appliances either due to remodeling or to replace a broken one. My fridge was on its last leg so I needed to replace it. I understand delivery dates may change, minor damage may happen, delivery is delayed due to truck issues. I get that. What i dont get is, I walked in the Ottawa Trainyard location, picked a make and model and paid for it in full and was told by the sales agent the delivery date. Walked out extremely happy with my receipt in hand. A few days before the delivery I received an email saying there is an issue and my original date would be postponed until Saturday and to look for an email with timeliness. COOL three more days using a cooler. Friday comes no email. Friday 5:15 pm i call to get information on the delivery.... Part 2. Customer service... and remember this is who represents this company. OH WELL I CAN ONLY READ WHATS ON MY SCREEN AND YOUR NOT GETTING YOU FRIDGE BEFORE SEPT 9. NONE IN STOCK. what? I PAID FOR IT IN FULL WHILE THERE WAS 5 IN STOCK BEING DELIVERED THAT WEEK? ONE OF THEM IS MINE? ... NO YOUR NOT GETTING YOUR DELIVERY TOMORROW. ... Conclusion. Her poor i would even say lack of customer service in trying to come to a reasonable agreement sealed my decision to cancel. im sure your makes and models are good, it's a fridge that is sold in hundreds of places. But like I said customer service represent all futur communication between companies and their clients. To quote her when I told her I was going in store to cancel and get my money back...YOU DO THAT MAAM GOODBYE. so I did.

My representative was very helpful and attentive in the whole process.

Joshua was friendly and helpful during the sale, provided many options, knowledgeable details of each and added opinions from personal experience.
Delivery was quick and smooth.

Graham was very helpful, professional
Answer all our questions

CAS was extremely professional; the entire team provided great communication and service throughout the entire process.

We had a very good service with fast and reliable delivery.

Everything started fine.
The purchase went well.
The delivery is continuing to be a nightmare.
We bought a fridge and the delivery people installed it.
Unfortunately the water line was not installed properly and luckily we noticed after a week. Water had infiltrated our baseboards, hard wood floors and has caused an excessive amount of frustration due to the fact that you cannot actually speak to anyone. Everything is done thru email. It’s extremely unprofessional and I will never deal with this company again, nor would I recommend purchasing anything from them as their after care is atrocious.

The salesperson was very knowledgeable and helpful. And our delivery, with a number of challenges related to our property, went very well.

I purchased a washer and dryer in March 2020 along with a 4‑year extended warranty. When I called for information, I spoke with a representative named Ben, who was condescending and dismissive. Instead of simply explaining the warranty timeline, he repeated “1 year + 4 years = 2025, do you understand?” in a patronizing tone.

I also asked about W3 Solution, and he claimed they no longer deal with them and had no information. I had to ask several times just to get a phone number. That is not customer service.

When I called back to speak with a manager, the woman who answered was even worse than Ben. She told me that customers are not allowed to speak to managers, was rude throughout the call, and ultimately hung up on me.
They might have great prices, but their service is AWFUL. Buy at your own risk — and whatever you do, do NOT get the extended warranty.
Overall, the experience was disrespectful, frustrating, and far below what I expect from a company that sells major appliances and warranties.

Initially I made an error on an order and called Jeffrey at trainyards tge item will not fit. He found one that would I agreed to tge change and it was delivered and installed with no issues. Quick response Well taken care of and the price was right.

A good salesman

Being a frequant customer of CAS it's nice to make a call, pay on line and have the appliances delivered, worry free.

Our experience was very pleasurable and easy. Paul Sabourin, our sales associate was thorough and very friendly. Delivery was fast and friendly as well.

Two guys working well together and got the job done with no issues.
Thank you!

The store did not have the model we were looking for but provided us with an alternative which we fonally bought and for the price we were willing to pay.

Once I walked into the front door, I was greeted and then I was strolling along the store and Jeff walked up to me and greeted me and helped me to purchase a fridge the right fridge. The service was spectacular compared to where I was at Leon’s and was very well education of the product he was selling and then did the purchase and then the delivery was on time. Fast guys were pretty good very happy with my purchase. Looking forward to purchasing in the future. Thank you.

Notre vendeur parlait en français. Il n’a pas mis de pression pour vendre un appareil ou un autre.

Sales staff were helpful and considerate. Delivery guys were great, careful and efficient