Raj provided great service! He provided information we needed before we knew we needed it! When there was going to be a delay in delivery that would cause a problem for us, he helped us find another m... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
As soon as i walked in I had someone to help me but not in a pushy way at all. Someone else told me about the rebate. Also arranged the shipping in a very prompt way. Also told me that the shipper m... Toon meer
Great phone service, understanding to our time frame, we ordered early as we were told items we’re taking 3-4 months to arrive. Turns out they had it in stock now!! We don’t require it until March.... Toon meer
Online sale was quick and convenient. However, also not the best experience. I was looking for fingerprint resistant stainless streel - the sales person made a recommendation for a different dishwas... Toon meer
Bedrijfsgegevens
Over Canadian Appliance Source - Regina
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contactgegevens
4023 Rochdale Blvd, Unit E3, S4X4P7, Regina, SK, Canada
- 3062056685
4,4
Uitstekend
268 reviews
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Great experience
Swati was excellent, providing all of the necessary information to guide our purchase of a range and arranging a very reasonable price. Delivery was on time and efficient. We're very happy with the transaction.
9 september 2023
Seamless and easy to order process
Seamless and easy to order process. All the customer service reps i spoke to were knowledgeable and friendly. They also had the autonomy to make decisions and move quickly on questions or concerns. Well done!
28 augustus 2023
Very helpful staff
26 augustus 2023
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Poor customer service .
Poor customer service .. quoted one price when shopping. When I went to make the purchase, his numbers had changed .. was rude, arrogant & short with me to the point that I told him I was going to walk out ..
29 augustus 2023
Antwoord van Canadian Appliance Source - Regina
Hello Patricia,
Thank you for your feedback.
We are sorry to learn that your experience has been less than adequate with CAS.
We can see that the Whirlpool washer has been picked up on September 06th of 2023.
Please note that our prices can change on a daily basis depending on what rebates are offered from our manufacturers.
If you find an advertised lower price online or in print at another appliance retailer before you buy your appliance from CAS or prior to delivery of your appliance, we will match the qualifying price.
For more on our price match policy see here: https://www.canadianappliance.ca/Content/Price-Match-Policy-67/
Our sincere apologies for the poor communication from your sales representative.
Please note that your feedback has been provided to the sales management team to be addressed with the concerned individual accordingly.
Thank you kindly,
CAS
T.B
Acknowledgement and compensation received
UPDATE: I have my dishwasher!! The company has also since apologized and has even started a process to refund the delivery charge. I appreciate the effort they’ve done to make amends for the hassle and inconveniences. Updating my rating because they did eventually pull through and make things right.
I scheduled delivery of both my appliances. Only one arrived as the delivery company did not have the order for the other piece. I called the store and was sent to the delivery team. The delivery team said they escalated but did not provide any information. I then waited until the afternoon of the next day and still did not receive any call back even though it was escalated. I called the store and was told it was on a delivery truck and would be delivered that day. I work during the day and had to take time off for the scheduled delivery yesterday. I did not receive a call and if I did not call, the delivery company would have arrived with no one home. They might have dropped it off in my yard and could very well have been stolen as it is clearly brand new. I’m extremely disappointed in the lack of communication. There was also a lack of apology for the inconvenience when I called the store the next day. I felt more sympathy from the delivery team than I did from the sales person. Poor quality customer service.
5 september 2023
Antwoord van Canadian Appliance Source - Regina
Dear Vicki,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
Please be rest assured that your feedback will be forwarded to the concerned department.
As per our records, we can see that our home delivery department is currently working on this and you shall be contact soon.
We apologize for any inconvenience.
Thank you kindly,
ST
CAS
Knowledgeable salespeople.
Knowledgeable salespeople, did not attempt to push us into making a decision on our purchase. Courteous and helpful.
22 augustus 2023
Be careful with installation service!
The on-line sales help was excellent. The delivery was on time and professional. Installer was good and went out of way to make appliances fit. He did damage our counter and also left a mess. The worst were the customer service at the instAller site. Zero stars. Over charged never sent quote or invoice and make you pay before you see anything in writing. Felt like a scam and changed double tax. Be careful!
24 augustus 2023
Bon prix
Bon prix, livraison rapide et en temps. Erreur de facturation et ramassage du vieux réfrigérateur fut plus difficile!
30 augustus 2023
Best pricing, fast delivery
Best pricing, along with 3 day delivery time. Delivery was on time by an efficient, friendly crew. Would highly recommend CAS for major appliance purchases.
20 augustus 2023
Knowledgeable and friendly staff
Both employees in the store provided us excellent service. They are answered our questions and offered reasonable prices and arranged for delivery. Email communication was excellent, with a copy of the invoice, upcoming delivery, and warranty information.
17 augustus 2023
New washer and dryerVery good experience so far friendly…
Very good experience so far friendly knowledgeable sales person will be very happy if things arrive shortly.
24 augustus 2023
My sales person helped out with the 100…
My sales person helped out with the 100 gift card but it would be very difficult for anyone else yo fill out.
I think you need a better solution for these
16 augustus 2023
We were met at the door
We were met at the door, showed where the appliance was we were looking for and allowed to look on our own for what we were needing. Had prompt service after our decision was made. Appliance was available for delivery 3 days after purchase. Delivery was done well and prompt. Love our new appliance.
20 augustus 2023
Ordering was easy and professional
Ordering was easy and professional! Delivery was fast! Product was in stock!!
20 augustus 2023
Absolutely bad
6 augustus 2023
Antwoord van Canadian Appliance Source - Regina
Hi Sharron,
Thank you for your feedback.
We would very much appreciate your feedback on the above rating so that we can try to improve our service reference.
Would you please contact our Reviews Team at casreviews@caslp.ca to provide more information as to why you have given us a 1-star rating?
Thank You,
W.L
CAS
Really good service
Really good service. But when they say in stock they mean in the Calgary watehouse however it did only 2weeks to get in so that was ok.
12 augustus 2023
DELIVERY STAFF
12 augustus 2023
Price, Explaining from sales men, shipping,
The Sales man gave me a right direction.
9 augustus 2023
Good service
Good delivery time, and delivery team, on-line delivery tracking, good prices, order placed via email with sales agent, very convenient.
30 juli 2023
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