Canadian Appliance Source - Regina Reviews 

268
TrustScore 4.5 uit 5

4,4

4023 Rochdale Blvd, Unit E3, S4X4P7 Regina, SK, CA


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Raj provided great service! He provided information we needed before we knew we needed it! When there was going to be a delay in delivery that would cause a problem for us, he helped us find another m... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

As soon as i walked in I had someone to help me but not in a pushy way at all. Someone else told me about the rebate. Also arranged the shipping in a very prompt way. Also told me that the shipper m... Toon meer

Beoordeeld met 5 van de 5 sterren

Great phone service, understanding to our time frame, we ordered early as we were told items we’re taking 3-4 months to arrive. Turns out they had it in stock now!! We don’t require it until March.... Toon meer

Beoordeeld met 3 van de 5 sterren

Online sale was quick and convenient. However, also not the best experience. I was looking for fingerprint resistant stainless streel - the sales person made a recommendation for a different dishwas... Toon meer


Bedrijfsgegevens

  1. Huishoudapparatuur winkel

Over Canadian Appliance Source - Regina

Geschreven door het bedrijf

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Contactgegevens

  • 4023 Rochdale Blvd, Unit E3, S4X4P7, Regina, SK, Canada

  • 3062056685

4,4

Uitstekend

TrustScore 4.5 uit 5

268 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,4

Alle reviews

(268)

8.039 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

It’s easy to give a retailer a 5 star…

It’s easy to give a retailer a 5 star rating when delivery of a product goes smoothly and the appliance works as expected.
The real test in getting a repeat customer is how the “After Sales” deals with any problems.
Long story short, we purchased a brand new dishwasher without a working motor straight out of the box.
Through all of CAS’s fine print and empty apologies, they basically washed their hands and left us to deal with the manufacturer ourselves. We found out the hard way that once they’ve sold the appliance it’s no longer their responsibility as to whether it works or not!
We spent every day for the past three weeks on the phone and finally, after receiving an exchange from the manufacturer, we are now dealing with getting the extended service plan transferred to the new appliance.
While many other retailers would have provided a straight exchange right away, CAS did absolutely nothing to rectify the situation.
I can’t stress enough how incredibly HORRIBLE the customer service is.

22 februari 2023
Logo Canadian Appliance Source - Regina

Antwoord van Canadian Appliance Source - Regina

Dear Customer,

Thank you for taking the time to share your feedback.

I am sorry to learn about your experience.

Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging.

As such, we have no way of knowing if an appliance is defective.

This is why our manufacturers will stand in and address as they hold the warranty.

My apologies again for the inconvenience caused.

Kind regards,

FI
CAS

Beoordeeld met 1 van de 5 sterren

One person shouldnt be in charge of…

One person shouldnt be in charge of everything for an order there is no team effort

16 maart 2023
Logo Canadian Appliance Source - Regina

Antwoord van Canadian Appliance Source - Regina

Dear Customer,

Thank you for your review.

My sincere apologies for your experience.

This is certainly not the experience that we would like you to have.

Our goal is to always ensure our customers receive the best possible service.

Please note that CAS has different department for different purposes.

Please note that you feedback will be shared with the management.

Kind regards,

H.A
CAS

Beoordeeld met 5 van de 5 sterren

Very helpful

Very helpful. Dammy answered all questions and even helped me finalize/ make my purchase over the phone so I didn’t have to come into the store.
The delivery people from Jays, Mike and Shaw (or Shawn) went above and beyond to make my delivery as easy as possible. They were very friendly and explained everything. Thank you so much!!

1 februari 2023
Beoordeeld met 5 van de 5 sterren

If you can't find the right refrigerator that you want at an affordable price, you'll not find it anywhere else.

You have every kind of refrigerator under the sun making it so easy to compare and choose the one that you want. In addition, my sales Representative Dammy Owanikin spent quality time explaining the pros & cons of various makes & models making it a lot easier for someone like myself who knows very little about refrigerators. In addition at my age, I was extremely please to learn that your delivery personnel would uncrate my new refrigerator and haul away my old one- who could ask for more? I would not hesitate to recommend you in the future.

1 maart 2023
Beoordeeld met 1 van de 5 sterren
Logo Canadian Appliance Source - Regina

Antwoord van Canadian Appliance Source - Regina

Dear Customer,

Thank your for taking the time to share your feedback.

I am sorry to learn about your experience.

As per our records, I am happy to learn that the appliances were delivered today Mar 7th between 11a.m- 3p.m

My apologies again for the inconvenience caused.

Kind regards,

FI
CAS

Beoordeeld met 3 van de 5 sterren

The Canadian appliance Source was good…

The Canadian appliance Source was good to deal with but the delivery service provider they work with, Jsys transportation Grouo was not. I paid for hook up and the delivery people did not hook up my washing machine and dryer properly. Water was pouring all over the floor and the delivery people told me to YouTube the problem and left. I had to hire a separate professional to hook up my washing machine and dryer which was costly.

13 februari 2023
Beoordeeld met 3 van de 5 sterren

Customer service was good

Customer service was good. 2 things I did not like was the washer & dryer were displayed as stacked, and when I accepted the price there was an adder for the stacking racks, also I did not appreciate paying for appliances in full before they are here, this is a bad practice. That is all thanks.

17 februari 2023
Beoordeeld met 3 van de 5 sterren

Online sale was quick and convenient

Online sale was quick and convenient. However, also not the best experience. I was looking for fingerprint resistant stainless streel - the sales person made a recommendation for a different dishwasher as to what I was originally considering. It arrived, for me to realize it didn’t have this important feature. Something I would not have missed shopping in person. Sadly, something I’m going to have to love with.

11 februari 2023
Beoordeeld met 5 van de 5 sterren

Very professional

The sakes man was fantastic I purchased a microwave it was big in height I wanted a particular panasocic model but it was discontinued model the salesman went out of his way to help me
Truly was a very good experience dealing with your warehouse staff very helpful
Five star from my side

4 februari 2023

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