The seller was efficient, pleasant and answered all of our questions. The delivery was expedient (2 days) and the delivery guys were respectful and pleasant and set everything up the way we wanted it.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The sales person was very knowledgeable about the appliances . Friendly staff. I found the appliances I wanted. The price was good. Delivery was flawless.
Bedrijf heeft geantwoord
Have talked to the aftersales couple times about the defective parts of the top left side plate which causing the top door drops and cold air leaking. They said will looking for the parts and c... Toon meer
Bedrijf heeft geantwoord
While looking to replace the washer that was unexpectedly out of order, we were in bit of urgency finding a new one. Walking into CAS and greeted by Aksha Verma, he introduced us to a few options and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Canadian Appliance Source - Surrey
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contactgegevens
7488 King George Blvd., Unit 470, V3W0H9, Surrey, BC, Canada
- 7785885620
4,3
Uitstekend
2K reviews
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New washer dryer and cooktop
The prices were in line with the marketplace. However more preference product in two cases was not available unless I waited 4 to 6 weeks. The worst part of the experience is I had to go through four of your sales people to get one to take my order which I had already decided on
7 september 2023
Vendeur très professionnel (et…
Vendeur très professionnel (et patient!) pour la commande du réfrigérateur. Excellent conseiller qui connaît le produit pour l'achat de la cuisinière. Livraison impeccable.
5 september 2023
Everythign as promised.
23 augustus 2023
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Delivery Schedule Difficulties
The purchase of the product went great, the delivery itself was fine, the product seems good.
The scheduling of the delivery was insane. Communicated to multiple people that we needed a certain time slot which the condo allows for delivery and that if it didn't work out we don't mind delaying delivery or finding other means. Found our delivery mysteriously got confirmed outside the required times, was told an additional fee was required to cancel and reschedule despite never confirming and communicating to multiple people that only certain times works for us. We learned to do this because of our previous experience with CAS of confirming a delivery time for a product, never receiving it or any notice about it, only to find they did not even have it in their warehouse. In both experiences it worked out in the end but seems like a lot of trouble just to confirm a delivery time.
EDIT: Thank you forthe reply. As I mentioned it worked out in the end and we had no problems on the actual delivery. I am well aware that your delivery times cannot accomodate the 8am to 4pm window we requested which is why we notified you that we don't mind waiting until such a slot time opens up or find other means. I notice you failed to address how an unconfirmed delivery went out, and why we were told it would be subject to an additional rescheduling fee.
Once again, this was the only issue we encountered. I'm only pressing this issue because this is our 2nd time with issues concerning your delivery-scheduling. Thanks for your understanding.
22 augustus 2023
Antwoord van Canadian Appliance Source - Surrey
Dear Eric,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
Please note that delivery time requests are not guaranteed as the delivery schedules are planned by our carriers.
As per our records, the delivery was successfully completed on the same day, August 23rd 2023.
We apologize for any inconvenience.
Thank you kindly,
ST
CAS
Similar service as other typical appliance resellers…
Salesperson was very informative and helpful with the product. I requested the appliances in 2 weeks it has not been confirmed when all items will be ready for shipping
22 augustus 2023
Great delivery crew.
23 augustus 2023
Allow your customers private time shopping
The associates directed us to the appliance we were looking to buy and allowed us all the time we needed before asking if we needed assistance. No sales pressure was used and they were very helpful.
19 augustus 2023
Still more pricy than others
Ordering and logistics are good ... But the negotiated final price is still above others can offer... Pity that I overlooked and accepted CAS offer...
27 augustus 2023
The representative Akashdeep Verma was…
The representative Akashdeep Verma was very friendly and helpful. He answered all of my questions and spent all the time I needed to order my appliances. I am very satisfied with the service I received. I would recommend CAS to my friends and family.
20 augustus 2023
Smooth process
I purchased my fridge online as I already knew what I wanted. They made the buying experience seamless and they were able to price match a competitor.
19 augustus 2023
Needed help fast!
I was in a crunch. The appliances that I had ordered from a competitor a couple of months ago were not going to be delivered on time and I needed to buy two new small refrigerators and two dishwashers, to be delivered within 5 to 7 days as our new office is opening to all employees in only a few days!
Akashdeep Verma was a great help, very courteous and fast! The service was excellent and I was very happy to have found a solution. I ordered the items Friday after hours (Montreal time) and it's scheduled to arrive sometime tomorrow, Wednesday.
24 augustus 2023
I knew what I wanted and everything was…
I knew what I wanted and everything was done on phone and salesmen give me the best possible price first time. It was a smooth transaction. This is my fourth appliance and easy do deal with them.
18 augustus 2023
Very convenient and fast service
Very convenient and fast service. Everything was
handled right from my computer and was delivered in 3 days. Could have been next day, but I couldn't be home.
23 augustus 2023
Great prices and service.
Great experience, live person took my order at 10pm, very knowledgeable, great price and discount on the top, delivery next day, all from the comfort of home, what else can you ask for?
23 augustus 2023
Unfortunately i am not getting the…
Unfortunately i am not getting the after support. Before i made the payment the response of the sales rep was super quick but now there is no answer
22 augustus 2023
Antwoord van Canadian Appliance Source - Surrey
Hi Saloni,
Thank you for sharing your concerns with us.
Our sincere apologies for the poor communication from your sales representative.
Please note that your feedback has been provided to the sales management team to be addressed with the sales representative accordingly.
From the order note, your sales agent has followed up with you and assisted with the replacement.
Our apologies again for the inconvenience.
Thank You,
W.L
CAS
I received help with my decision and…
I received help with my decision and have my new dishwasher. No problems.
22 augustus 2023
I just went in to buy a second fridge
I just went in to buy a second fridge. It took less than half an hour, (two full days to have it delivered). Not a lot of empathy for a customer who was without a fridge for five days.
22 augustus 2023
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