Salesperson showed us what we wanted to see and explained the differences between the various options, thus making our decision easier. Prices were good as was the delivery assembly.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Even though our chosen refrigerator model was not in stock, the agent,Mr.Najeem Ebrahimi, found the substitute and was able to speed up delivery by one day.The delivery, including the timing was well... Toon meer
Bedrijf heeft geantwoord
Very pleased with service to deliver and install replacement dishwasher. The Whirlpool dw works well and was available immediately. Delivery was on time and carefully put in kitchen. Installers were... Toon meer
Bedrijf heeft geantwoord
I phoned to confirm delivery time. Arwyn Bheekhoo was my customer service rep. Very easy to talk to and his advice in what to expect upon arrival was very informative. Thank you Arwyn.
Bedrijfsgegevens
Over Canadian Appliance Source - Toronto
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contactgegevens
65 Dufflaw Rd., Unit 5, M6A2W4, Toronto, ON, Canada
- 4167825900
4,5
Uitstekend
2K reviews
Vraagt klanten om een review
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fast delivery item new and not damaged
Fast delivery item new and not damaged, easy to buy and get all info about the product.Good e-commerce engine.
16 juli 2026
Antwoord van Canadian Appliance Source - Toronto
Hi Teodor,
Thank you for your wonderful review! We're so pleased to hear that your item arrived quickly and in perfect condition, and that you found our website easy to use and informative. We truly appreciate your business and look forward to serving you again.
CAS
Delivery is on time and installed the…
Delivery is on time and installed the appliance properly.
13 juli 2026
Review zonder uitnodiging
Antwoord van Canadian Appliance Source - Toronto
Hi Barbara,
We're so glad to hear that your delivery was on time and that your appliance was installed properly. We appreciate your positive feedback!
CAS
Based on our criteria Najeem was able…
Based on our criteria Najeem was able to narrow the list down to 3 refrigerators, so it it was easier choose from. He gave us time to decide and at no time was pushy. Delivery was smooth and the crew polite and on time.
7 juli 2026
Antwoord van Canadian Appliance Source - Toronto
Hi Alexander,
Thank you for choosing CAS and for sharing your experience! We're delighted to hear Najeem provided helpful, knowledgeable service and made the selection process easier and stress-free. We're also glad the delivery team provided a smooth and professional experience. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
From the beginning to end was stress…
From the beginning to end was stress free. Professional and kept us up to date with delivery
13 juli 2026
Antwoord van Canadian Appliance Source - Toronto
Hi Rose,
We're so pleased to hear that your experience was stress-free from beginning to end and that our team kept you updated on your delivery. We truly appreciate your business!
CAS
Antwoord van Canadian Appliance Source - Toronto
Hello Steven
We truly appreciate your business and are so glad we could help.
We look forward to seeing you at the store again soon.
With thanks,
CAS
"The service provided by this company is completely unacceptable. They treat their customers poorly, and a business operating under such standards should not exist."
I am writing to formally reject your offer of a $75 compensation. This is entirely unacceptable.
A certified technician has just inspected the stove and officially confirmed that the glass cooktop is severely defective and completely ruined, requiring a full replacement. This is a functional and structural defect, not a "surface stain" or "spillage" as you previously claimed.
Please be advised that under the Ontario Consumer Protection Act, appliances sold must be of merchantable quality and fit for purpose. Selling a floor model or "open-box" item does not legally absolve your company from liability for hidden structural defects that render the appliance unusable within days of delivery.
As a senior citizen close to 80 years old, the past two weeks have caused me immense stress, and your refusal to answer my numerous phone calls (nearly 20 attempts) is deeply disrespectful.
If this matter is not resolved immediately with a full refund or a complete replacement of the unit, I will take the following immediate steps:
File a formal complaint with Consumer Protection Ontario.
Initiate a claim in the Ontario Small Claims Court for a full refund plus damages for the stress caused.
Share my experience, along with your written responses, across all major social media platforms and public review sites to warn other consumers.
I expect a prompt resolution from management.
9 juli 2026
Review zonder uitnodiging
Antwoord van Canadian Appliance Source - Toronto
Dear Mark Khentov,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that you are not satisfied with your appliance.
We can confirm that the "out of the box" Frigidaire range you ordered was not previously used or sold to another customer.
Regarding your concerns about the cooktop issues that occurred after your first few uses, we see that you are currently in contact with our Aftersales team, and they have offered you compensation.
Sincerely,
CAS
Mike Cole is a great guy to deal with…
Mike Cole is a great guy to deal with and we have always received great products and great service from this place, enough so that leaving a review is our pleasure.
5 juli 2026
Antwoord van Canadian Appliance Source - Toronto
Hello Warren,
We are incredibly proud to hear that Mike Cole consistently delivers such a high-quality experience and that you have always been so pleased with your items.
We look forward to seeing you at the store for your future upgrades!
Best regards,
CAS
Accommodated multiple delivery date changes…
We had to change our delivery date a few times to align with renovations. Hitesh was very accommodating throughout.
3 juli 2026
Antwoord van Canadian Appliance Source - Toronto
Hello Sean,
We are happy that Hitesh was able to accommodate your timeline so seamlessly and adjust perfectly to your renovation schedule.
We look forward to coordinating with you on your next project!
Warmest regards,
CAS
Antwoord van Canadian Appliance Source - Toronto
Hello Sandra
We are happy that we could provide you with valuable guidance, excellent support, and the best possible value for your purchase.
We look forward to seeing you at the store again soon!
Best regards,
CAS
Antwoord van Canadian Appliance Source - Toronto
Hello ,
It is wonderful to hear that you found our insights valuable and that the drop-off and installation went perfectly.
We look forward to welcoming you back whenever you need us next!
Sincerely,
CAS
Good in store service
Good in store service. We have been finding just the appliance we’re looking for at a good price. And the delivery and installation service is excellent
25 juni 2026
Antwoord van Canadian Appliance Source - Toronto
Hello Mike
We are so pleased that we could help you locate the exact model you needed at a fantastic value, and that our logistics and setup crew hit the mark.
We look forward to continuing to serve you on your next visit!
Warmly,
CAS
Antwoord van Canadian Appliance Source - Toronto
Hi David,
Thank you for your kind feedback and for choosing CAS! We're glad to hear our salesperson was knowledgeable and courteous. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
The company sent me a refurbished unit…
The company sent me a refurbished unit instead of a brand-new one. There was no box or plastic wrap on the body of the refrigerator—only on the door and handles. The salesperson did not follow up on my email. I suspect the reason was that the company matched the prices of a big-box stores but made up for the difference in profit by sending me a refurbished unit and didn’t fully disclose the details of their deal. Better to buy from reputable stores.
20 juni 2026
Antwoord van Canadian Appliance Source - Toronto
Hello Les,
Thank you for taking the time to share your feedback with us.
We have reviewed your order and confirmed that the unit you received was brand new and not a floor model.
Our warehouse team sometimes repackages units if the original packaging was damaged during transit or handling, but please be assured your unit is brand new and is covered by the manufacturer's warranty for a full year.
Thank you for allowing us the opportunity to address this for you.
Sincerely,
CAS
Easy experience
The showroom had plenty of units to look at and were not pressured into buying. Competitive pricing.
2 juni 2026
Antwoord van Canadian Appliance Source - Toronto
Hi Agostino,
Thank you for choosing CAS! We're happy to hear you enjoyed browsing our showroom and appreciated our no-pressure approach and competitive pricing. We truly value your business and look forward to helping you again in the future. Please keep CAS in mind for your next appliance purchase and recommend us to your family and friends!
CAS
From salesman to delivery people the…
From salesman to delivery people the service was excellent and hassle free. We will not hesitate to use you again
7 juni 2026
Antwoord van Canadian Appliance Source - Toronto
Hi Stan,
Thank you for your kind words and for choosing CAS! We're delighted to hear your experience was hassle-free from start to finish. We appreciate your business, look forward to serving you again, and would be grateful if you recommend CAS to your family and friends.
CAS
i had terrible experience with CAS
i had terrible experience with CAS. i bought dryer and washer online, but delivery was horrible because i live in a condo. They would not give delivery time the day before delivery after 7 pm. For living in a condo, i need to book moving elevator for washer and dryer. There is no way i can book elevator in time for this short period of time, especially during weekend. When the driver came, our conceirge allowed us to use other elevator because of the situation, but CAS driver refuse to use another elevator but leave. At the end, charged me 73 dollars for second time delivery, and same issue happened again. The delivery is third party service, literally feel they had this delivery notice procedure try to rip customer off. When i called customer service, no one can come with a solution but ask me cancel ordee. i would not use CAS anymore. Horrible experience
12 juni 2026
Review zonder uitnodiging
Antwoord van Canadian Appliance Source - Toronto
Dear Yun Wang,
Thank you for sharing your feedback with us.
We are sorry to hear that your delivery was unsuccessful.
At the time of arrival, our team was denied access by the building manager.
Because our drivers had a full schedule of remaining deliveries to complete, they were unable to wait at the location.
As a reminder, we provide customers with a three-hour delivery window the evening prior to the scheduled date to ensure availability.
We apologize for the inconvenience this has caused. We can confirm that your order was canceled and a refund was issued on June 17th.
Sincerely,
CAS
Many options, good deals, excellent customer service
Many options, good deals, excellent customer service, seamless Installation services
11 juni 2026
Antwoord van Canadian Appliance Source - Toronto
Hi HK,
Thank you for your kind review! We're glad you found great options and deals, and that our customer service and installation team made the experience seamless for you. We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again, and we’d be grateful if you recommend us to your family and friends!
CAS
I did a fair bit of shopping around for…
I did a fair bit of shopping around for a new Bosch dishwasher and while the prices were all similar, I went back to CAS because Jay was flat-out the most trustworthy of everyone I’d spoken with. He was straightforward, no “salesy” cr&p and he made sure that I would have my new dishwasher installed within 2 days. The delivery and installation teams were fabulous too - on-time, professional, courteous. All in all a great experience.
2 juni 2026
Antwoord van Canadian Appliance Source - Toronto
Hi Trish,
Thank you for taking the time to share your experience! We're thrilled to hear that Jay earned your trust and helped make the process smooth and stress-free. It's also wonderful to know our delivery and installation teams provided the professional service you expected. We truly appreciate your business and look forward to helping you again in the future. Please keep CAS in mind for your next appliance purchase and don't hesitate to recommend us to your family and friends!
CAS
Antwoord van Canadian Appliance Source - Toronto
Hi John,
Thank you for choosing CAS! We truly appreciate your kind words and are glad you had a positive experience with our team. We look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
Expert advice on selecting my washer…
Expert advice on selecting my washer and dryer. I went for a more expensive option but the salesperson did lay out a range of $ choices. Delivery was within 48 hours and expertly installed .
5 juni 2026
Antwoord van Canadian Appliance Source - Toronto
Hello Julia,
We appreciate you trusting our advice to find the right setup for your home, and we are so glad the quick delivery and setup worked out perfectly.
We look forward to seeing you at the store again for your next project.
Warmly,
CAS
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