Fantastic sales service! Very knowledgeable and thoughtful. I dealt with a real person not someone who had a mandate and script to follow. Everything went like clockwork with the delivery of my new... Toon meer
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We just recently purchased a washing machine from Canadian appliance source and it was one of the best experiences we’ve had in years. They were able to help us as soon as we walked in the store and t... Toon meer
Bedrijf heeft geantwoord
The salesman had promised an air fryer basket to be included with our purchase of appliances. When the appliances were delivered there was no air fryer basket and when I approached the salesman on it... Toon meer
Fast in-store help by sales team who answered all my questions and features and made it easy to find what I was looking for. Great price. Installer arrived on time, had all tools/parts needed for th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Canadian Appliance Source - Winnipeg
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contactgegevens
1585 Kenaston Blvd., Unit 6, R3P2N3, Winnipeg, MB, Canada
- 2042899685
4,4
Uitstekend
2K reviews
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Antwoord van Canadian Appliance Source - Winnipeg
Hi Kristine,
We're glad our service was helpful, timely, and professional. Thank you for your feedback!
CAS
This company is not helpful at all once…
This company is not helpful at all once they get their money. I have recommended them in the past but will never recommend them again. It is impossible to talk to anyone in management when sales, service and delivery are atrociously unhelpful.
I am saddened by this as I try to support Canadian business but I find they are seriously lacking in the after sale service.
8 mei 2026
Review zonder uitnodiging
Antwoord van Canadian Appliance Source - Winnipeg
Dear Cindy,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience and disappointment caused.
Please reach out to aftersales@caslp.ca with your order number and details of the issue so our team can review your case and assist further.
Sincerely,
CAS
Customer and Delivery service were both…
Customer and Delivery service were both excellent.
12 mei 2026
Antwoord van Canadian Appliance Source - Winnipeg
Hi Lynne,
We're so glad our customer and delivery service were excellent for you! Thank you for sharing your positive feedback.
CAS
Great Salesperson.
Great Salesperson.
The sales lady was polite and helpful when we first came to see the freezer options available at CAS. We were able to connect with her again 2 weeks later when we came back to purchase a freezer.
Great Delivery time frame. The delivery folks were friendly and efficient.
29 april 2026
Antwoord van Canadian Appliance Source - Winnipeg
Hi Janet,
Thank you for your wonderful review and for choosing Canadian Appliance Source! We’re so glad to hear that our sales team provided polite and helpful service while you explored your freezer options, and that you were able to reconnect with the same salesperson when you returned to make your purchase.
It’s also great to know the delivery experience was smooth, with friendly and efficient service from our delivery team. We truly appreciate your business and look forward to helping you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
Great experience with purchasing and…
Great experience with purchasing and smooth transition. Only issue I have is the delivery date is too long after purchase. Very happy with my product.
10 april 2026
Antwoord van Canadian Appliance Source - Winnipeg
Hi Rob,
We're glad you enjoyed your purchase and the smooth transition. We appreciate your feedback regarding the delivery timeframe, and we'll review our processes to improve this. Thanks for your review!
CAS
Disspointing Experience
I purchased a floor model TruArctic washer and dryer set. After delivery, the dryer never worked at all. We spent time troubleshooting over the phone, and eventually a technician was sent to inspect it. I was then told that they no longer carry or support this model, so the dryer would need to be returned for a refund. However, they are only willing to refund the defective dryer, not the matching washer.
How am I supposed to stack a different brand dryer with a TruArctic washer? Selling a matching set but only refunding half of it leaves the customer with an unusable setup.
What is even more concerning is that they sold a defective floor-model appliance that they apparently no longer support or even know how to repair. On top of that, they offered me an extended warranty for an appliance they cannot service. What would happen if the appliance failed during the warranty period?
This experience has been extremely disappointing and frustrating. The return process has also been very difficult and slow. Based on my experience, I would strongly caution others before purchasing from Canadian Appliance Source
or buying the TruArctic brand
30 april 2026
Review zonder uitnodiging
Antwoord van Canadian Appliance Source - Winnipeg
Dear Customer,
Thank you for taking the time to share your feedback with us.
We are sorry to hear about the issues you experienced with your dryer.
As troubleshooting was unsuccessful, our team has approved a direct exchange of the unit.
Since the same model is currently unavailable for replacement, we understand the importance of having matching appliances.
Consequently, we have also approved the return of your washer, as noted in the email sent to you on May 8th.
For further assistance with this process, please connect with our Aftersales Team.
Sincerely,
CAS
Canadian Appliances has shown their…
Canadian Appliances has shown their worth over the years. Consistency in delivering appliances that stand the test of time. One more thing, their staff are courteous and knowledgeable especially Reekish and Taya. They made my purchase seamless and delivery booking stress-free. Will come back for sure.
5 mei 2026
Review zonder uitnodiging
Antwoord van Canadian Appliance Source - Winnipeg
Hi Ehiedu,
Thank you so much for your continued support and loyalty to CAS over the years! We’re thrilled to hear that you’ve consistently had great experiences with both our products and service. Reekish and Taya will be especially happy to know their courteous and knowledgeable assistance made your purchase and delivery booking seamless and stress-free. We truly appreciate your business and look forward to welcoming you back again in the future. Thank you as well for recommending CAS to your family and friends — it means a great deal to us!
CAS
friendly service both in store and…
friendly service both in store and during service. Everything delivered on time as per commitments.
22 april 2026
Antwoord van Canadian Appliance Source - Winnipeg
Hi Rhonda,
We're so glad you received friendly service in our store and during delivery. It's wonderful to hear everything was delivered on time as promised. We appreciate your feedback!
CAS
First time customer and very pleased…
First time customer and very pleased with our first time experience. Thank you
21 april 2026
Antwoord van Canadian Appliance Source - Winnipeg
Hi Lynda,
We're happy to hear that you were pleased with your first experience. Thank you for sharing your positive feedback with our team!
CAS
The salesperson we dealt with was very…
The salesperson we dealt with was very knowledgeable, friendly and definitely a big help in making our purchase
22 april 2026
Antwoord van Canadian Appliance Source - Winnipeg
Hi David,
We're happy that our salesperson's knowledge and friendliness greatly helped you with your purchase. Thank you for sharing your positive experience!
CAS
Horrible experience
Horrible experience. Stove didn’t work on delivery day. Reached out to Sales via email and voicemail. Not one call was returned. I finally drove there to explain. Was given a Whirlpool 800 #.
Spent a long time painful time talking to them. RF Appliance came out and couldn’t resolve anything. Technician thought we may require a new wiring harness and or control board. Those parts are not in stock. We want a replacement range ASAP. You have two in stock apparently.
21 april 2026
Antwoord van Canadian Appliance Source - Winnipeg
Dear Customer,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
As the unit is covered under the manufacturer’s warranty, diagnosis and next steps (including repair or replacement) are determined through the manufacturer’s authorized service process. We understand the urgency and we regret the inconvenience this has caused.
Please reach out to aftersales@caslp.ca with your order details so we can review your case and assist in coordinating with the manufacturer toward a resolution.
Sincerely,
CAS
I purchased a fridge and microwave from…
I purchased a fridge and microwave from Canadian Appliance in Dec. buy the time i hooked up the water to the new fridge and took the old microwave out i had been a few days. by the time i called it had been an hour past the 48 hours they give you to return the product that is damaged. there was no damage at all to the box so it was probably done at the factory, not a big deal stuff happens...but they refused to even take my call or email to tell me how to go about getting it repaired or replaced. i emailed the salesman that sold it to me and he never returned my e-mail. finally frigidaire after seeing the pictures said they would replace it but it took until now(April 17th) to finally get it. i'll never order anything from them again, they seemed sort of shaddy when i was ordering it from them, it almost sounded like a scam at first. i actually told him i would call back...i looked up the number and info just to be safe before i gave out my credit card. not a very good company. the instructions say to leave it in the box front down. once your ready to install lift it out of the box onto the installation brackets, so absolutely no way to see the front nor to test it prior to installation. I told the person this then she came up with a different excuse not to honor the warranty.
28 december 2025
Review zonder uitnodiging
Antwoord van Canadian Appliance Source - Winnipeg
Dear Kevin Leclair,
Thank you for sharing your feedback with us.
We apologize for the inconvenience caused by the small dent on your Frigidaire over-the-range microwave.
Please note that the initial replacement request was declined because the unit had already been installed, according to the photos provided to our returns department.
As the issue was cosmetic and did not affect the functionality of the product, our team offered compensation via email.
Our records show the last contact regarding this matter was in January 2026, and we have not received a response since then.
Nevertheless, we are pleased to hear that Frigidaire replaced the unit for you under your warranty.
Sincerely,
CAS
LG washing machine
The salesperson walked me through the process smoothly in purchasing the washing machine.
9 april 2026
Antwoord van Canadian Appliance Source - Winnipeg
Hello Richard,
We are glad to hear that our team made your washing machine purchase such a seamless experience. Thank you for your service!
We look forward to seeing you at the store again soon!
Best,
CAS
Maseeka was amazing
Maseeka was amazing! It was a bumpy start when 4 sales people didn’t even get up out of their chairs to greet nor assist but when she realized it was happening, she did … and Maseeka got the sale that took her only 10 minutes. These 5 stars are only for Maseeka. -n
29 maart 2026
Antwoord van Canadian Appliance Source - Winnipeg
Hello NW,
We are incredibly happy that Maseeka was there to provide you with such attentive and efficient service when you needed it most. We look forward to working with you again at our showroom down the road.
Sincerely,
CAS
Hassle free
Hassle free
1st time buying from this place and had great experience.. Pricing was awesome, delivery and haulaway package was great and Yzael from sales has excellent customer service.
5 april 2026
Antwoord van Canadian Appliance Source - Winnipeg
Hi Andy,
Thank you for choosing CAS for your first purchase—we’re so glad to hear you had a great experience! It’s wonderful to know you were happy with the pricing, delivery, and haul-away service, and that Yzael provided excellent customer care—he’ll really appreciate the recognition.
We truly appreciate your support and look forward to serving you again in the future. If you enjoyed your experience, we’d be grateful if you shared it with your family and friends as well!
CAS
The on line salesperson was efficient
The on line salesperson was efficient, offered me alternatives and understood my urgency. Once I agreed to the purchase he set everything up Inc pick up of old appliance, delivery etc.
the delivery team was excellent
18 maart 2026
Antwoord van Canadian Appliance Source - Winnipeg
Hi Lucia,
Thank you for sharing your experience! We're so glad to hear that our online sales team was able to act quickly, offer helpful alternatives, and understand your urgency. It’s great to know everything—from arranging pickup of your old appliance to delivery—was handled smoothly, and that our delivery team met your expectations as well.
We truly appreciate your support and thank you for choosing CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends as well!
CAS
The salesman Michael Wu provided me the…
The salesman Michael Wu provided me the best deal he could and did not try to upsell me to a more expensive model. The delivery was on time and done so professionally.
I highly recommend this store.
29 maart 2026
Antwoord van Canadian Appliance Source - Winnipeg
Hi Lori,
Thank you for your wonderful feedback! We're delighted to hear that Michael Wu provided excellent guidance and that your delivery was timely and professional.
We truly appreciate your business and your recommendation. We look forward to serving you again in the future, and please feel free to share your experience with family and friends—we’d be happy to assist them as well.
Thanks again for choosing CAS!
CAS
swift purchase and delivery
15 maart 2026
Antwoord van Canadian Appliance Source - Winnipeg
Hi Pat,
We're happy to hear that your purchase and delivery were swift. We appreciate you taking the time to leave us feedback.
CAS
The communication and efficiency.
19 maart 2026
Antwoord van Canadian Appliance Source - Winnipeg
Hi Kathy,
We're happy to hear that you were pleased with our communication and efficiency. Thank you for your positive feedback.
CAS
Reliable associate
Reliable associate, His name is Michael Wu. The delivery team handled the unit I purchased efficiently and deligently.
Overall experience: Happy and satisfied customer.
27 februari 2026
Antwoord van Canadian Appliance Source - Winnipeg
Hi Floredeliza,
Thank you for your review! We’re thrilled to hear that Michael Wu provided reliable service and that our delivery team handled your unit efficiently and diligently.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again, and we’d be grateful if you shared your experience with family and friends!
CAS
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