The service we had in our store was great. The delivery guys were friendly. The installer was very knowledgeable and corrected some errors of past installers. He knew his stuff. The only improvement c... Toon meer
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Fantastic sales service! Very knowledgeable and thoughtful. I dealt with a real person not someone who had a mandate and script to follow. Everything went like clockwork with the delivery of my new... Toon meer
Bedrijf heeft geantwoord
Taya was the best and made our decision very easy and was so helpful would definitely go back because of her
Bedrijf heeft geantwoord
We just recently purchased a washing machine from Canadian appliance source and it was one of the best experiences we’ve had in years. They were able to help us as soon as we walked in the store and t... Toon meer
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Bedrijfsgegevens
Over Canadian Appliance Source - Winnipeg
Geschreven door het bedrijf
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contactgegevens
1585 Kenaston Blvd., Unit 6, R3P2N3, Winnipeg, MB, Canada
- 2042899685
4,4
Uitstekend
2K reviews
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Inaccurate delivery time
We were sold on the fact that our particular fridge was in stock and could be delivered within a few days. As it turns out, the fridge is not in stock in our province and we cannot get any information on how long the delay will be. A delay is forgivable but an open ended, vague delay with no end in sight leaves a bitter taste in a customer’s mouth. There has been little to no effort to try and rectify the issue. I feel like I’m chasing down a solution. Not impressed. I will go elsewhere next time.
3 september 2023
Antwoord van Canadian Appliance Source - Winnipeg
Dear Amy,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
Please note that at the time of purchase, our Sales Team will give as much information as possible concerning expected timelines and estimated arrivals.
However, our team may not have any way of knowing if a particular model has been unexpectedly affected by a manufacturer's delay.
In cases like these, we will try to accommodate you the best we can by providing similar alternative options that are in stock.
As per our records, we can see that someone has reached out to you about the issue and you confirmed that you were in the process of reselecting for another unit in stock.
We apologize for any inconvenience cause.
Thank you kindly,
ST
CAS
Washing machine purchase
Purchased a washing machine in store on August 26th. Was told by the salesperson that it would arrive around August 28th. Called on August 29th wondering when I could expect it as I had not heard anything. I was told that it was expected for August 31st. Called on September 5th and was now told that there was no expected arrival date! They have all my information and at no point was I notified of any change. Very poor customer service, a simple email would have sufficed instead of me having to keep calling and being on hold wondering what is going on.
26 augustus 2023
Antwoord van Canadian Appliance Source - Winnipeg
Hi Rene,
Thank you for sharing your concerns with us.
Our sincere apologies for the poor communication from your sales representative.
Please note that your feedback has been provided to the sales management team to be addressed with the concerned individual accordingly.
Please note that at the time of purchase, our Sales Team will give as much information as possible concerning expected timelines and estimated arrivals.
However, our team may not have any way of knowing if a particular model has been unexpectedly affected by a manufacturer's delay.
As the product is not in stock, we are currently waiting for the manufacturer to update us on the arrival date of the product.
We apologize for any inconvenience.
Thank You,
W.L
CAS
I was told I could pick up my appliance…
I was told I could pick up my appliance on Saturday September 2. That convinced me to buy. Then when I called to confirm a pick up time, I was told the earliest was September 5. I feel like your company lied to get my sale.
28 augustus 2023
Antwoord van Canadian Appliance Source - Winnipeg
Dear Paul,
Thank you for sharing your concerns with us.
Our sincere apologies for the poor communication from your sales representative.
Please note that your feedback has been provided to the sales management team to be addressed with the concerned individual accordingly.
Please note that our transfer schedule changed due to the public holiday.
Unfortunately, we are unable to have the unit transferred to the store on Saturday.
The unit is currently ready for pickup
Our apologies again for your experience.
Thank You,
W.L
CAS
S**t service from CAS. Don’t do business with them
We have dealt multiple times with CAS. Great sales and the delivery time has always been terrific . We ordered a dishwasher and the usual delivery team was replaced by a third party. Hard to get to. Supposed to show up and cancelled at 3:30 for a 3- 5 delivery window appointment. Our tenant stayed home from work to take delivery and now we have to talk about compensation for him. I will never, ever, ever, ever deal with CAS again. The worst experience I have ever had. Wow. Totally dropped the ball. PS, this dishwasher was our 7th appliance from CAS. Never again.
17 augustus 2023
Antwoord van Canadian Appliance Source - Winnipeg
Hi Rob,
Thank you for sharing your concerns with us.
Please be advised the order is set as picked up as the dishwasher is going to be installed by the third-party installation company Quick Contractors as per your request.
Unfortunately, the delivery is covered by CAS as the service is completed by the third-party installation company.
We are sorry to hear that this information is not communicated to you properly.
The order has been cancelled as per your request.
Thank You,
W.L
CAS
Promised pick up time was a bust
I was told that my washer would be ready for pickup on Friday, Sep. 1. I made arrangements to borrow a pickup to make this pickup. CAS confirmed that the item was ready for pickup. I phoned on Thursday and spoke to a CAS employee so I would have a seamless Pickup and I was told that my order was not ready. There was no one that could talk to me and they would be back to me in a couple hours.
25 augustus 2023
Antwoord van Canadian Appliance Source - Winnipeg
Hello Gord,
Thank you for your feedback.
Please note that at the time of purchase, our Sales Team will give as much information as possible concerning expected timelines and estimated arrivals.
In cases like these, we will try to accommodate you the best we can by providing similar alternative options that are in stock.
We can see that our virtual team tried to assist you with a selection.
We can see the unit was eventually picked up on August 31, 2023.
We apologize for any inconvenience.
Thank you kindly,
VG
CAS
Delivery service was great
Delivery service was great. Did not damage the passageway. Was able to track delivery real time.
19 augustus 2023
Antwoord van Canadian Appliance Source - Winnipeg
Hi Monica,
Thank you for your review.
We are sorry to hear that the washer and dryer does not fit your need.
However, the products have been installed and stacked.
The items do not qualify for return and exchange hence the request has been declined.
For more information on our return policy
https://www.canadianappliance.ca/Content/Content/Return-Policy-63/
We apologize for any inconvenience.
Thank You,
W.L
CAS
Very friendly and professional
Very friendly and professional. Excellent variety of makes and models to choose from. I appreciated the advice and guidance of the sales person to help me select the machine that met my list of features. Very pleased and will recommend to friends and family
7 augustus 2023
Sales was comfortable as expected
Sales was comfortable as expected. Delivery people didn’t level washer suggesting there wasn’t leveling feet and suggested I just get some shims (not true nor useful).
18 augustus 2023
The sales person was great
The sales person was great. He was knowledgeable and friendly
24 augustus 2023
Excellent experience
Alireza was a very helpful, knowledgeable and patient sales person. We haven't received the goods yet, but the 'sales' experience was excellent.
23 augustus 2023
Dealing with a professional
Dealing with a professional, Ali Sarshogh, makes shopping more enjoyable. Ali is extremely pleasant and was very helpful. I would recommend him anytime.
22 augustus 2023
Amazing customer service
Amazing customer service. Quick and professional. Thank you!
20 augustus 2023
Great service Knowledgeable about the…
Great service Knowledgeable about the product. Honest about which was the best choice for our budget.
Friendly great deal.
20 augustus 2023
Ordered what we wanted on Sunday and…
Ordered what we wanted on Sunday and had it on Monday at less cost than what was advertised on website.
20 augustus 2023
Our sales person Ali was amazing
Our sales person Ali was amazing, super helpful and not pushy like the average salesperson at other appliance places. He even suggested other models with higher markups that he could do better price wise! Best appliance shopping experience ever. Have already suggested the store and Ali to several friends that are looking for new appliances!
19 augustus 2023
Original salesperson had moved away and…
Original salesperson had moved away and so a new salesperson was assigned right away. He helped us wrap up our order quickly and answered all of our questions
12 augustus 2023
Helpful sales associates
Helpful sales associates, friendly and efficient delivery and installation personnel
19 augustus 2023
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