You have by far the worst website on the planet. There isnt a close second or a near second. You are not fit for purpose. You are not ready for business to manage people’s money. I would strongly urge... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I was very impressed with how sensitive and helpful they are at Capquest. I am helping a friend manage her debts as she is suffering both mentally & physically atm. Claire was so helpful & guided... Toon meer
They have been seriously kind and professional we were ripped off has to pay low monthly payment but we stuck to it no endless text , email or phone call and today I paid it off thank you for not bei... Toon meer
Capquest are so helpful regarding your payments, they've always been fair with me and I can't fault them at all, all the customer service people I've spoken to are so professional and polite, they can... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Capquest is a credit solutions provider that supports its customers with the repayment of outstanding debt(s).
Contactgegevens
60 York Street, G2 8JX, Glasgow, Verenigd Koninkrijk
- 0333 999 7200
- customers@capquest.co.uk
- www.capquest.co.uk
3,8
Goed
2K reviews
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Heeft 29% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Very understanding
Very understanding, polite and empathetic staff
9 september 2026
Review zonder uitnodiging
Antwoord van Capquest
Thank you for taking the time to share your feedback. We're pleased to hear that our colleague showed understanding, compassion and kindness when speaking with you. Providing supportive and empathetic customer service is at the heart of what we do, so it's reassuring to know that you felt cared for and supported throughout your interaction.
It was easy to make my payments
7 september 2026
Review zonder uitnodiging
Antwoord van Capquest
Thank you for taking the time to share your feedback Denise. We're pleased to hear that you found the payment process easy and straightforward. Providing a simple and convenient customer experience is at the heart of what we do, so it's great to know that we were able to make managing your payments hassle-free.
The lady was understanding of a very…
The lady was understanding of a very emotional situation. Showed me compassion & kindness xx
4 september 2026
Review zonder uitnodiging
Antwoord van Capquest
Thank you for taking the time to share your feedback. We're pleased to hear that our colleague showed understanding, compassion and kindness when speaking with you. Providing supportive and empathetic customer service is at the heart of what we do, so it's reassuring to know that you felt cared for and supported throughout your interaction.
Person I spoke to on the phone was very…
Person I spoke to on the phone was very helpful and polite.
4 september 2026
Review zonder uitnodiging
Antwoord van Capquest
Thank you for taking the time to share your feedback Hazel. We're pleased to hear that our colleague was very helpful and polite during your call. Providing a positive and professional customer experience is at the heart of what we do, so it's great to know that you received the support you needed.
I was dreading phoning yesterday,I was…
I was dreading phoning yesterday,I was greeted by a very pleasant understanding lady who set my mind at rest,as I explained once I have finished paying for my husbands funeral I will be frantically saving ready for another offer,as I don’t want too leave this amount for my children to pay off as it will be a difficult time for them when I am no longer around
2 september 2026
Review zonder uitnodiging
Antwoord van Capquest
Thank you for taking the time to share your feedback. We're pleased to hear that our colleague was understanding and supportive, helping to put your mind at ease during what we appreciate is a difficult time. Providing compassionate and supportive customer service is at the heart of what we do, so it's reassuring to know that you felt listened to and understood.
Capquest are so helpful regarding your…
Capquest are so helpful regarding your payments, they've always been fair with me and I can't fault them at all, all the customer service people I've spoken to are so professional and polite, they can't do enough for you, which is what a company is all about in my eyes! Thanks Capquest
2 september 2026
Review zonder uitnodiging
Antwoord van Capquest
Thank you for taking the time to share your feedback Julie. We're delighted to hear that you've consistently found our team helpful, fair, professional and polite when discussing your payments. Providing supportive and understanding customer service is at the heart of what we do, so it's wonderful to know that our colleagues have made such a positive impression and have been able to assist you whenever needed.
Dealt with my query straight away
Dealt with my query straight away, helpful staff
1 september 2026
Review zonder uitnodiging
Antwoord van Capquest
Thank you for taking the time to share your feedback. We're pleased to hear that your query was dealt with promptly and that you found our staff helpful throughout the process. Providing efficient, high-quality service is at the heart of what we do, so it's great to know we were able to meet your needs and deliver a positive experience.
Very helpful and polite
1 september 2026
Review zonder uitnodiging
Antwoord van Capquest
Thank you for taking the time to share your feedback Robert. We're pleased to hear that you found our colleague helpful and polite throughout your interaction. Delivering a positive customer experience is at the heart of what we do, so it's great to know that the support provided met your needs and left a positive impression.
Really kind customer support
Really kind customer support. They cared about my mental health and wellbeing throughout the process of settlement.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Capquest
Thank you for taking the time to share your feedback, Zareen. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Awesome really well easy to use
26 augustus 2026
Review zonder uitnodiging
Antwoord van Capquest
Thank you for taking the time to share your feedback, Stephen. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
The lady i spoke to was lovely
The lady i spoke to was lovely . She understood my health issues and gave great advice
24 augustus 2026
Review zonder uitnodiging
Antwoord van Capquest
Thank you for taking the time to share your feedback Marie. We're pleased to hear that the service you received met your needs and helped deliver a positive outcome. Customer experience is at the heart of what we do, so it's great to know we made a difference.
Felt supported during some of the most…
Felt supported during some of the most stressful times of my life. CapQuest always dealt with me professionally but also kindly.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Capquest
Thank you for taking the time to share your feedback, Sam. We're pleased to hear that the person you spoke with was supportive. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Thanks for Everything I was very…
Thanks for Everything I was very Satisfied with my Phone call
24 augustus 2026
Review zonder uitnodiging
Antwoord van Capquest
Thank you for taking the time to share your feedback, Margaret. We're pleased to hear that the person you spoke with was supportive. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
David understood my problem
David understood my problem
Sorted easily
21 augustus 2026
Review zonder uitnodiging
Antwoord van Capquest
Thank you for taking the time to share your feedback, Anne-Marie. We're pleased to hear that the person you spoke with was supportive. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
40 Yr old student loan debt
I received a letter in July with an offer to a reduction of my debt if i cleared it. I paid the amount in full. I thought that was it and it was cleared. Then 3 weeks later I got a text msg offering a reduced rate to clear debt. So I paid that amount, again in full. I went back on the site and there was an extra amount there, I paid that and have took screen shots of app to prove that is cleared. This caused me a great deal of stress and anxiety
20 augustus 2026
Review zonder uitnodiging
Antwoord van Capquest
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and appreciate you making us aware. We always want the opportunity to understand what’s happened and look into any concerns fully. If the details previously requested are provided in the future, we’d be happy to investigate this further and see what we can do to help.
Advisor was very helpful and thoughtful
Advisor was very helpful and thoughtful
19 augustus 2026
Review zonder uitnodiging
Antwoord van Capquest
Thank you for taking the time to share your feedback, Cathy. We're pleased to hear that the person you spoke with was supportive and that they took the time to explain things clearly when needed. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Straight forward to make a payment
Straight forward to make a payment. Issues with setting up a payment plan though which was a shame as I had hoped to setup a plan for future payments. Not an issue though as I will make direct payments in future.
16 augustus 2026
Review zonder uitnodiging
Antwoord van Capquest
Thank you for taking the time to share your feedback, Alan. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
I’m 72yrs old this year
I’m 72yrs old this year, and I can’t grasp how to do it on line, not having no one at home makes it so much harder…. But the gentleman who I spoke to was so understanding that I had tried to do what they asked me to do but failed my hands shake so it just adds letters or numbers therefore making it difficult for me, but he was so patient with me and helped me through it all as messed up my payment but he said don’t worry we can help you through it again so what an amazing man you have helping OAPs please thank him again for me he was amazing.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Capquest
Thank you for taking the time to share your feedback, Judy. We're pleased to hear that the person you spoke with was supportive and that they took the time to explain things clearly when needed. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Patience and understanding..
Agent was patient and listened to my worries about my debt.My request for a short break was allowed and she did her best to explain everything.Very pleased with my call and how I was treated.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Capquest
Thank you for taking the time to share your feedback, Theresa. We're pleased to hear that the person you spoke with was supportive and that they took the time to explain things clearly when needed. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
The person i spoke to was calm
The person i spoke to was calm, supportive and empathetic. Explained things clearly and explained things if I didnt understand.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Capquest
Thank you for taking the time to share your feedback, Jack. We're pleased to hear that the person you spoke with was supportive and that they took the time to explain things clearly when needed. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
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