Our test of a new pendant didn't quite work as expected, the alarm alerted the helpline team but we couldn't hear them and they couldn't hear us. The helpline called us on dads mobile phone to check... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Looking for alarm system for an elderly relative, did a lot of looking around and everyone was pushing Careline365. I got through to a really helpful fella (Connor) who rather than giving me the hard... Toon meer
Bedrijf heeft geantwoord
Every phone call has been answered by an extremely helpful person who has explained some things where necessary and acted upon them immediately. For example, having placed an order on Saturday it arr... Toon meer
Bedrijf heeft geantwoord
Excellent customer service today. Lines can be busy but once I was through I talked to 2 very helpful and friendly advisors. As a long term customer I was arranging digital Upgrade for an elderly re... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Careline365 supplies personal alarms to vulnerable and elderly individuals across the UK. We understand the challenges that come with ageing. As health concerns grow, everyday tasks can become more difficult—and for some, this may mean reconsidering the possibility of living independently. At Careline365, we believe that doesn’t have to be the case. Our mission is to help as many people as possible enjoy safe, fulfilling later lives. That’s why we’re committed to offering our service at the best possible price, with simplicity at its heart. Technology doesn’t need to be confusing or intimidating—it can be a powerful tool for independence and peace of mind. We’re always looking to improve. If you feel we could have done something differently, we’d love to hear from you. Please reach out to our Customer Relations Team by visiting our Complaints & Feedback page.
Careline365
Geschreven door het bedrijf
- HELP WHEN YOU NEED IT
- At Careline365, our mission is to help as many people as possible live safe, independent, and enjoyable later lives. We understand that ageing can bring new challenges—health concerns, reduced mobility, and the need for extra support. But we firmly believe that these changes shouldn’t mean giving up on independence. That’s why we offer personal alarm services designed to be simple, affordable, and reassuring. Technology doesn’t have to be confusing or intimidating—it can be a lifeline, a comfort, and a way to stay connected to help when it’s needed most. We’re always striving to improve. If you feel there’s something we could have done differently, or if you have suggestions on how we can better serve you or your loved ones, we’d love to hear from you. Please visit our Complaints & Feedback page to share your thoughts with our Customer Relations Team.
Ordering with Careline365
Free next day delivery
Ordering an alarm from us couldn’t be easier. Simply select the pricing plan option above that you prefer, then you can add any additional products you require. We work hard to make sure that we are never beaten on price or quality. Please call us for free on 0800 101 3333 to discuss our price guarantee.
Contactgegevens
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, Verenigd Koninkrijk
- 0800 101 3333
- info@careline.co.uk
- www.careline.co.uk
Here for you
4,4
Uitstekend
7K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Received a helpful and jolly experience…
Received a helpful and jolly experience by Chris. Thanks.
24 april 2026
Review zonder uitnodiging
Paid twelve months in advance plus…
Paid twelve months in advance plus installation and the items were sent to the wrong address.
Still waiting!
23 april 2026
Very helpful and caring thank you
23 april 2026
Happy customer
I spoke to both Bobby and carrie.
Both were very helpful.
Explained how the Care line worked and answering all the questions I had for them.
Well dont couldn't ask for anymore from them.
23 april 2026
Our call handler Lorenzo provided great…
Our call handler Lorenzo provided great help and reassured my mum and made her feel important and supported. A very charismatic fellow
23 april 2026
Review zonder uitnodiging
I hadn't needed any help thankfully
I hadn't needed any help thankfully, but it is comforting to know help is at hand if I do need it. You always answer quickly when I press the button, just to test so far but as I am 85 now it is nice to know you are there.
22 april 2026
Words cannot describe how helpful Josef is!!
Josef is THE most helpful person I have had the good pleasure to have dealings with. It is extremely rare to meet somebody this helpful, polite, hard-working and dedicated to his cause than Josef. I deal with a lot of people, customers, contractors, suppliers, and nobody has come close to the level of service I receive from Josef on every occasion - emails are responded to quickly, I have never had to chase, situations that felt unresolvable are quickly, efficiently and ever-so politely resolved... There just aren't enough words to express how unbelievably thankful I am to have Josef as a contact, I have even shared his details with my colleagues and managers, as his ability to get anything and everything done to such satisfaction goes over and above everyone else! Thank you, as always, for such a fantastic level of service. I look forward to our next communication, I'm sure I will not be disappointed!
24 april 2026
Review zonder uitnodiging
Clear advice
I found a very friendly, clear voice on the phone, who explained everything extremely well and answered all my questions fully. I felt confident and supported.
24 april 2026
Review zonder uitnodiging
Great customer service
Great customer service, Carrie was very helpful and understanding of my dads needs, discussed options and listened to what my dads needs were and guided me to the best options
24 april 2026
Review zonder uitnodiging
Very helpful considerate and pleasant.
Very helpful considerate and pleasant.
24 april 2026
Review zonder uitnodiging
Antwoord van Careline365
Good Afternoon,
Thank you for your kind feedback! We’re so glad to hear you found the service helpful, considerate, and pleasant; that’s exactly what we aim to provide every time.
We really appreciate you taking the time to share your experience. Thank you!
Nick
Looking for alarm system for an elderly…
Looking for alarm system for an elderly relative, did a lot of looking around and everyone was pushing Careline365.
I got through to a really helpful fella (Connor) who rather than giving me the hard sell actually took time to look at what our relative needed. Also must say I was expecting the people who are probably market leaders in this field to be the most expensive; NOT the case at all. Very pleased with price of plans quoted and definitely placing an order.
24 april 2026
Review zonder uitnodiging
Antwoord van Careline365
Good Afternoon,
Thank you for such a detailed and thoughtful review! We’re really pleased to hear that after exploring your options, you felt confident choosing us.
It’s great to know Connor took the time to understand your relative’s needs rather than rushing the process—that personalised approach is so important to us. We’re also glad we could pleasantly surprise you on pricing while still delivering the level of service you’d expect.
We truly appreciate your trust in us and look forward to supporting you and your relative. Thanks again for sharing your experience!
Nick
Answered my questions easily and…
Answered my questions easily and quickly ensured that Mum has her preferred wrist band delivered next day. Excellent service and a lovely manner. Thank you
24 april 2026
Review zonder uitnodiging
Antwoord van Careline365
Good Afternoon,
Thank you for your wonderful feedback! We’re so pleased to hear that your questions were answered quickly and clearly, and that your mum’s preferred wristband was delivered the very next day.
Providing efficient service with a friendly, caring approach is exactly what we strive for, so it’s great to know this came across. We really appreciate you taking the time to share your experience—thank you!
Nick
Antwoord van Careline365
Good Afternoon,
Thank you for your kind words! We’re really glad to hear you found the service helpful. We appreciate you taking the time to leave a review—thank you!
Nick
Responsive to query in a timely manner
Responsive to query in a timely manner. Polite and friendly.
24 april 2026
Review zonder uitnodiging
Antwoord van Careline365
Good Afternoon,
Thank you for your kind feedback! We’re pleased to hear your query was handled promptly and that you found the service polite and friendly. That’s exactly the experience we aim to provide.
We really appreciate you taking the time to share your thoughts—thank you!
Nick
Tom was extremely helpful on the phone…
Tom was extremely helpful on the phone updating details, quick and easy to process and very friendly, thank you for your help.
24 april 2026
Review zonder uitnodiging
Antwoord van Careline365
Good Afternoon,
Thank you for your lovely feedback! We’re so pleased to hear that Tom was able to update your details quickly and efficiently while keeping the experience friendly and easy.
We’ll be sure to pass your kind words on to him—he’ll really appreciate it. Thanks again for taking the time to share your experience!
Nick
Well done Mariya.
23 april 2026
Review zonder uitnodiging
Antwoord van Careline365
Good Afternoon,
Thank you for your feedback! We’re so pleased to hear Mariya made a positive impression. We’ll be sure to pass on your kind words to her—she’ll really appreciate it.
Thanks again for taking the time to leave a review!
Nick
Tom was very pleasant and knowledgeable…
Tom was very pleasant and knowledgeable and delt with the process very well
23 april 2026
Review zonder uitnodiging
Antwoord van Careline365
Good Morning,
Thank you so much for taking the time to share your experience!
We’re delighted to hear that Tom made such a positive impression. His friendly approach and in-depth knowledge are exactly what we aim to provide, and it’s great to know he handled everything so smoothly for you. We’ll be sure to pass along your kind words to him—he’ll really appreciate it!
Nick
Firstly Adam helped us choose the most…
Firstly Adam helped us choose the most ideal call button. He listened to what my father wanted and included him in every step. Product turned up as promised and it was easy to install. Set up with care personnel was easy and they talked us through it. Thank you
22 april 2026
Antwoord van Careline365
Good Morning,
Thank you for sharing your review! We’re so pleased to hear that Adam took the time to truly listen to your father’s needs and involved him throughout the process—that’s exactly the level of care we strive for.
It’s great to know the product arrived as promised and that installation and setup went smoothly. We’re also glad our care team made the process easy to follow and supported you every step of the way.
We really appreciate your feedback and will be sure to pass your kind words on to Adam and the team. Thank you again!
Nick
Great customer service
Kristi in customer service was so helpful and patient. I had a few queries and she explained things clearly and sorted everything out for me.
22 april 2026
Review zonder uitnodiging
Antwoord van Careline365
Good Morning,
Thank you for your feedback! We’re so pleased to hear that Kristi provided such helpful and patient support. Taking the time to explain everything clearly and make sure your queries are fully resolved is exactly the level of service we aim for.
We’ll be sure to pass your kind words on to her—she’ll be delighted to hear them. Thanks again for sharing your experience!
Nick
All good
All good, Lorenzo dealt with my questions in a very effective and professional manner.
Many thanks Glenn
23 april 2026
Review zonder uitnodiging
Antwoord van Careline365
Good Morning,
Thank you for your feedback! We’re glad to hear everything went smoothly and that Lorenzo was able to handle your questions in such an effective and professional way. We’ll be sure to share your comments with him—he’ll really appreciate it.
Thanks again for taking the time to leave a review!
Nick
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