Cars2 Ltd - Yorkshires Trusted Motor Group Reviews 882

​🚨 AVOID AT ALL COSTS – ABSOLUTE DISGRACE 🚨
​I strongly advise anyone considering Cars2 Bradford to stay as far away as possible. My experience with them has been a complete nightmare.
​Incompetence: They held my car for a month and a half, claiming they were fixing the issue. After waiting all that time, I got the car back in the exact same condition it was in before I dropped it off. They are clearly incapable of performing basic repairs.
​Dishonesty: They explicitly told me they had replaced the faulty parts, which turned out to be a blatant lie. Nothing was fixed, and no actual work seems to have been done.
​Customer Service: Zero communication and zero accountability. To keep a customer's vehicle for 6 weeks and return it broken is beyond unprofessional—it’s a scam.
​Do yourself a favor and find a dealership that actually knows how to fix cars and values honesty. I will never use their services again.
​Rating: 0/5 (if I could)

Josh was a pleasure to meet . A smart young man , very helpful and courteous. Did us a great deal at Renualt Huddersfield. Highly recommend 😁👍

5 star service from Cars2 Huddersfield. I had decided on Cars2 after doing very thorough research on the pricing of the car I was interested in. The car I finally purchased was the most competitively priced and the highest comparative spec of all the similar models offered by the various dealerships. So a great deal for me from Cars2.
Adeel in particular was super helpful by picking me up from the local station and very professional in conducting the final sale. Explaining all the steps as he went through them. Could not be happier with the overall experience. I highly recommend Cars2. Ask for Adeel for top class service. Thank you

I excellent service

Great experience on purchase of new car

The Staff Abbas was so helpful and all went well, can’t really complain. I am happy. Thanks MG cars2 Bradford.

A very welcoming showroom,Paul's very polite, friendly and excellent at his job.

Cars2 Wakefield made us very welcome from start to finish on buying our Motability car . Dom made the experience special and treated us like royalty !!!

Excellent customer service from George and other staff, thankyou

Easy to deal with, friendly staff, car delivered on time, happy to recommend.

Good range of nearly-new cars, very clear communication and helpful staff.

Spoke to Dominic at Nissan Wakefield who was amazing from start to finish. I had been in contact with him for a few months and he has been helpful and professional every time I have spoken to him. Have now got the exact car I wanted and cannot praise him enough
His service has been second to none

Got a great deal from this dealer, including excellent financing options. I really appreciate their assistance, especially from Mr. Sanam. Highly recommended.

Brad
Fantastic service. Well done Brad.
Very good salesman. Knows hus stuff

Great experience

Good experience, Adeel was great not a pushy salesman which is appreciated.
Too many checks with mananger though so maybe staff could be given a bit more responsibility.
Also it would be better to change the batteries in the keys rather than have 2 keys that both need batteries which we now have to go and get. And explain there is no spare tyre so that could be sorted prior collection. Remember it’s the little things that can make a big difference.

Great service

All staff were really helpful, professional and friendly and made the whole process seamless.

Very easy to deal with. I highly recommend

In response to your email dated 20th April
Yes the Manager rang and apologised. Thank you.
Yes I do love my new car

Ordered a brand new hyundai beginning of March, was told on the day that the good news was it was already in the country and should get it in 2 weeks or less. Two weeks passed, no information from cars2, I rang for an update to be told expected delivery date was now 27th March.
Again the date went by with no update, no information, no contact from cars2.
Now into April, I rang again, this time telling them that if I didn't get my car within the next week I wanted a refund and would buy elsewhere.
24 hrs later I was told my car was available to collect.
Collected on 8th April.
Towards the end of car handover one of the Managers introduced himself and asked what it would take to give them 5 stars.
First of all I asked if I could give him some constructive criticism about managing customers expectations and poor communication once deposit was paid. I said I had read their reviews and this seemed to be a regular problem.
Manager paid lip service as later that day I rang to cancel service plan. He promised he would get the sales guy to ring me back before the end of day. Going on previous experience I followed up with an email.
Guess what, no phone call but the following day a short email to say it was cancelled.
Oh and in response to his original question, I asked manager if I could have waterproof car mats instead of carpet.
He said he would check stock. Never saw him again. If this is how a manager treats his customers, the sales guys don't stand a chance of providing good service.
I do love my new car but my experience was marred by shoddy service. Buyer beware of lack of communication from Cars2 Wakefield