CarsDirect.com Reviews 

Horrible experience. Bought a piece of junk from them. Car check engine light hasn’t stopped going off since I bought it.

Had the chance to buy a car thru Lachlan…great vehicle, great service, great price happy to recomnend to others

I bought a 2011Peugeot 308 sportium from cars direct in Braeside.
It’s a hidden gem car sales yard with high quality second cars with low kms to suit all kinds of people and prices. I found Lachlan, and Aaden a pleasure to deal with, with great knowledge and customer service helping with every question I had.
I highly recommend you get online check out there cars or even ring them to find you what you’re looking for. I’ll definitely return for my next purchase it might be a while though as the car I’ve bought is a beauty.

Not an actual loan company. They are just a broker. Got several local car dealers constantly calling which I absolutely did not want. No communication !!!
Skip this place. Not transparent in any way.

when I first bought a car from Carsdirect in 2010 it was a wonderful experience. No hugging , no negotiating no up-selling etc. I was given the address of a dealer to go (after paying $500 deposit) and simply picked up my car. Fast forward 10 years: the site was probably bought by some "car dealer group" which connects you with local dealers followed by endless emails, text and phone calls-another words: back to the old, dreaded ways of car buying process. Don't give them your contacts-just use the site to check the options, colors, specs, invoice pricing, etc of your dream car.

emailed the other day asking if the car was still for sale then travelled 130 mile to look at the car. the car was sanitized ready for us to view, drive, what ever we wanted. we had the keys handed to us and then told to take our time and just give the guys a shout when we finished "No Hassle at all". to be honest the car was as described everything was what we expected. before we left we had a walk around and they had many people viewing the cars. they are the first we have visited with out the hassle they do actually leave you alone, it was so nice.

We did not buy the car as it was £300 over our budget then needed the £150 tax plus told they ask for £50 to prep the car.

So as they dont offer a discount for cash transaction even without a trade in, i thought £13k was enough to pay for the car. shame as i would have bought the car. Maybe its down to this covid and not getting to discuss who knows

CarsDirect.com either sold or gave my name and email address to many spamming companies that have nothing to do with cars. In less than a week, I have received twenty-one emails from: Terminix, Dish Network, Andersen Replacement Windows, home warranty coverage provider, face mask seller, credit score company, roofing company, Sam's Club, Harry's Razors, Fidelity Life Insurance, ADT provider, Quicken Loans, and Mortgage News.

I know that CarsDirect is responsible because I gave exclusively to them a shortened version of my name. All the spamming companies listed above used that abbreviated name in their emails to me.

All they will do is take all of your financial information (including SS number) and then sell your info to car dealers. The car dealers will want massive down payments and offer 30-40 % interest loansharking. Avoid like the plague.

CarsDirect.com is nothing more than a dealer referral service. You can build and get MSRP price on a car, no different than going to the car brands website, then it will refer you to one of their "trusted" (read who pays them for the local referral) dealers.

I was looking for info on a 2020 Ford Super Duty truck, CarsDirect was advertised as being able to give you the dealer invoice cost, which it could not per their live chat person. The CarsDirect vehicle build tool also was flawed, it would not correctly apply packages and add on items like you could on the Ford website.

After 2 weeks of delay, Cars Direct delivered my car on Saturday 2 November during the World Cup Rugby Finals. I noticed multiple faults on the car, none of which were declared by Cars Direct when making the deal. The main concern is that the car was delivered to me with the engine light on. I tried calling them with no success and the driver who delivered the vehicle said I should take it up with them on the Monday. On the same day of delivery, I made a list of all the faults and sent a what'sapp to one of the agents. On Monday, I couldn't get through to them. They were always busy in meetings or unavailable and promised to call but they did not. After days of fighting I told them within my 7 days period to cancel the contract and get a different car. They declined this request and said they needed to be given a chance to fix the car. I insisted that the car goes to a Nissan dealership to be fixed. Nissan gave them a quote and they said it was too expensive and that the car will be sent to one of their approved mechanics.  Nissan had to repair the brakes of the car as the car's brake was finished.  The wiper of the car was also broken.  They wonderd how did this car get its road worthy certificate?? I work and stay in Port Elizabeth and all of a sudden Cars Direct had no approved mechanics in PE and the car had to go to East London they said Nissans qoute was to expensive. At first, they did not want to give me the name or location of the mechanic and I only got the name when my car was returned and I had seen it on the paperwork. They got me a rental in the meantime and had my car in for 2 weeks for repairs. On the first day that I received my car back, the engine light went on yet again and the car stalled. The car came back with damage on the body (many scratches and it also looks like they bumped the car) and the majority of what they promised would be fixed was not fixed.  There were also lose engin parts laying in the back of my boot??????

Today is 6 January 2020 and I am sick of phoning them, sick of not being able to get hold of them and sick of trying to cancel this deal. I am paying a hell of a lot of money for this car. This stops NOW!!

Persons involved in this deal:
Sandy Mortlock
Lorette Henning
Pierre Cloete
Lean Senekal (never calls back)

Everyday I get a message from them and there's no way for me to opt out. Thankfully I didn't give them a lot of information. If this is how they do business I would look for another company

SCAM! DANGER ALERT! Sent my info out without my permission! They don"t get you a better price or interest rate. They just send your contact info out to companies that pay them for it.

Useless. Worthless. Did nothing but send me emails asking if X U Y or Z dealer contacted me. Never got a call or any help but they generated a lead for their affiliate partner who called 2-3 times a day about credit repair

They approved me a car without a license and only had the car two weeks and the transmission went out and the two year ware wouldn’t pay for it

Beware! Scam site! I signed up because they claimed they could show me the best lease deals....yet they don't show you anything...all they do is give your contact info to every local dealer in town....so as soon as you sign up your phone starts ringing off the hook. I mean seriously if I wanted to talk to a local dealer on the phone about a lease I would have called THEM. SCAM!

Very professional and very helpful friendly staff and good quality vehicles and very clean

Unauthorized credit checks. Do not use this company please. There are so many other TRUSTING, RELIABLE, UP FRONT, and HONEST lending and comparison sites out there. Cars Direct will use your information, ruin your credit score, and throw it back in your face. Do not trust this company or recommend them to anyone please. Spread the word or you might be the next victim in a long line of unwanted, unauthorized, and unnecessary hard hits to credit reports. If there was a way to submit review with zero or fewer star ratings this would be one of them. Avoid at all costs.

Excellent service from Jamie at Braeside, was fantastic to deal with. Had a small problem with car after purchase was fixed without any hassles. Would recommend them.

Dealers do not honor the prices posted on your site. I will never use CarsDirect again. I find that bait an switch is rampant on your site and I am complaining to the New Hampshire Car Dealer Board and the State Attorney's Office.

Good to deal with
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