I ordered 2 items, and only received 1 and the customer service has been atrocious. Even though I have sent photos of the package, reported it straight away they refuse to believe me. My bank h... Toon meer
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Trying to return an item but returns portal does not work. Tried to send an email via their website but no confirmation received so not even sure if the request has been successful. Facebook link on... Toon meer
Bedrijf heeft geantwoord
I ordered shoes from Gateshead Annabelle was amazing thank you so much for your professionalism. Tanisha at the Trafford centre helped me locate the sandles she was outstanding customer service. Y... Toon meer
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Carvela please continue making your beautiful designs. They are like no other out there. Your innovation for glamour alongside comfort is brilliant. The customer service delivery was seamless and o... Toon meer
Bedrijf heeft geantwoord
2,8
Gemiddeld
423 reviews
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Easy to find what your looking for
Easy to find what your looking for , beautiful well made sandels very very happy
6 juni 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hello Sarah,
Thank you for your lovely feedback! We’re delighted to hear that you found it easy to find what you were looking for and that you’re so happy with your beautiful, well-made sandals.
We truly appreciate your support and hope you enjoy wearing them. Thank you for choosing to shop with us!
Kind regards,
Team Carvela
Lovely items shame about poor service
Lovely items when products actually arrive shame I had items just cancelled when you’ve paid for an order on line and are expecting them. Shoes really comfortable handbags I think are quite over priced for the quality and though. Fairly good choice in the range.
9 mei 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hello Glinda,
Thank you for taking the time to share your feedback. We are sorry for any inconvenience experienced with your recent orders.
We appreciate your comments regarding your overall experience, and these have been shared with the relevant teams for review as we continue to improve our service and product offering.
Kind regards,
Team Carvela
Beautiful shoes .great delivery
Beautiful shoes .great delivery, good updates ...could not fault it .
21 mei 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hello Charlotte,
Thank you for your wonderful feedback! We’re delighted to hear that you love your new purchase.
We truly appreciate your kind words and are so pleased that everything met your expectations. Thank you for choosing to shop with us, and we look forward to welcoming you back again soon!
Kind regards,
Team Carvela
This has been the worst customer…
This has been the worst customer service experience I have ever received.
Responses take days, and there is little to no urgency in resolving customer issues.
I ordered a bag that was never delivered to me. The only “proof” of delivery I received was a photograph showing a pile of parcels. When I went downstairs immediately after receiving the notification, there was no parcel for me.
The delivery driver did not ring my doorbell or attempt to contact me. Instead, they left a number of parcels in an incorrect location and took a photograph. The image was not even taken in front of my designated letterboxes—it was in front of someone else’s. To make matters worse, there is a clearly visible notice stating that courier services must not leave parcels in that area, yet the driver ignored it.
Despite this, Carvela has informed me that I must bear the loss caused by the mistake of a third-party courier they chose to use. They continue to insist the parcel was delivered, even after I repeatedly explained that I never received it.
I requested that my complaint be escalated to a senior member of staff, but that request has been ignored. Instead, I keep receiving the same generic response. I have never experienced a company expecting a customer to pay for goods they never received.
If anyone from Carvela sees this review, please investigate my case.
3 juli 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hello Tobiloba,
Thank you for your feedback. We’re sorry to hear about your experience.
We can confirm that your concerns have been highlighted to the relevant team for further review, including the details you have provided regarding the delivery, the investigation, and your customer service experience. Your comments have been noted as part of the ongoing review of your case.
We appreciate you taking the time to share your experience. A member of the relevant team will continue to review your query and provide any further updates directly through your existing case where appropriate. Thank you for your patience while this matter is being looked into.
Kind regards,
Team Carvela
The bag is amazing love it
The bag is amazing love it. It’s a shame they use EVRI to deliver, as I had to order it twice because the first parcel went ‘missing’. It was very stressful, then I had to wait 3 months before it came back on sale. Second attempt was delivered to a store this time.
22 mei 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hello Mrs. Pope,
Thank you for your feedback. We’re delighted to hear that you love your bag. However, we’re sorry to learn about the difficulties you experienced with the delivery of your first order.
We appreciate you sharing your experience regarding the delivery process, and your comments have been highlighted to the relevant team for review. We’re pleased to hear that your second order was successfully delivered and that you were finally able to receive your bag.
Thank you for taking the time to share your experience with us.
Kind regards,
Team Carvela
Antwoord van carvela.com
Hi Tracey,
Thank you so much for your 5-star review!
We're delighted to hear that you found the buying and payment process easy and that your delivery experience was a good one. We always strive to make shopping with us as seamless as possible.
We truly appreciate your support and look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
I always wear Kurt Geiger/Carvela shoes…
I always wear Kurt Geiger/Carvela shoes
I purchased a pair of Fascino mules at the weekend and wore them out yesterday.
I’m very disappointed with these shoes, although the uppers are extremely soft they have ripped the top of my feet to bits.
These shoes feature “all day long technology”
Stating they can be worn all day from morning to nighttime and not hurt .. please this is lies .. I had them on for less than half an hour and now I’m left unable to wear shoes as I have deep gouges on the tops of both feet which are extremely painful!
I won’t be purchasing shoes from here again!
24 juni 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hello Cheryl,
Thank you for your feedback. We’re sorry to hear about your experience. We appreciate you taking the time to share your comments regarding the ‘all day long technology’ claim and the fit and comfort of this style.
We can confirm that your query has already been raised with the relevant team, and they should be in touch with you via email soon.
Kind regards,
Team Carvela
I am extremely disappointed with…
I am extremely disappointed with Carvela’s customer service.
My parcel was marked as delivered, but I never received it. I provided Ring doorbell footage showing that no delivery was made to my property, yet Carvela dismissed this because the courier claimed the parcel was left in an “outbuilding/safe place.”
The problem is that I do not even have an outbuilding on my property.
Despite explaining this and providing evidence, I have been repeatedly asked for more CCTV footage of a location that does not exist. The proof of delivery photo provided does not clearly show my property, and I am still without the item I paid for.
As a customer, I expected Carvela to properly investigate a missing parcel rather than simply relying on the courier’s version of events. The handling of this issue has been frustrating and has left me feeling ignored.
I am now having to consider raising a dispute with my payment provider to recover my money.
Would not recommend based on my experience.
25 juni 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hello Melody,
Thank you for your feedback. We’re sorry to hear about the experience and understand your concerns regarding the issue raised.
We would like to reassure you that your comments have been formally highlighted for further review with the relevant team. This will include a full assessment of the details you have provided, along with any associated order and delivery information, to ensure the matter is properly considered and investigated.
We appreciate you taking the time to bring this to our attention.
Kind regards,
Team Carvela
2 pairs of sandals for my hols
Chose 2 pairs of sandals one flat and one wedge heel both fab used them both on recent holiday in Crete. Comfortable, stylish and well made.
1 juni 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hello Jane,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that you’re pleased with your recent purchases and that they worked well for your holiday. Your kind comments are greatly appreciated and will be shared with the wider team.
Kind regards,
Team Carvela
Such good quality
Such good quality, comfortable and stylish shoes. I have bought numerous pairs from this brand
24 juni 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hello Sophie,
Thank you for taking the time to share your feedback.
We are delighted to hear that you continue to enjoy your purchases and appreciate your continued support of our brand. It is wonderful to know that your experiences with our products have been so positive.
We truly value your loyalty and look forward to serving you again in the future.
Kind regards,
Team Carvela
Very disappointed with CARVELA
Very disappointed with CARVELA. They took my money but I never received the product. The parcel was apparently delivered by Evri and left unattended, making it easy for it to go missing. Despite this, CARVELA refuses to take any responsibility and has been unhelpful in resolving the issue.
The customer service has been extremely poor, with little effort made to investigate or provide a satisfactory solution. As a customer, I expected better support when a delivery issue occurred. Instead, I've been left out of pocket with no product and no accountability from the retailer.
I would not recommend CARVELA based on this experience
17 juni 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hi Iqra,
Thank you for sharing your feedback. We are very sorry to hear about your experience and the inconvenience this has caused you. We completely understand your frustration.
We can confirm that a ticket has already been created, and this has been highlighted to the relevant team to review further and assist you accordingly as a priority.
Kind regards,
Team Carvela
Ordered the shoes paid for them then my…
Ordered the shoes paid for them then my order was cancelled very disappointed.
15 mei 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hello Gail,
Thank you for taking the time to share your feedback.
We are sorry for the inconvenience caused regarding your order.
Please respond to the email you received with your order details so we can look into this further and assist you as soon as possible.
Kind regards,
Team Carvela
Really badly fitting shoes
Really badly fitting shoes. Sized up and on one pair I literally couldn't even get my foot into the shoe. Paid for returns twice after repurchasing the same 3 pairs and have now given up.
12 juni 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hello Amy,
Thank you for taking the time to share your feedback.
We are sorry to hear that the fit has not been suitable for you and appreciate you letting us know about your experience. Your comments will be shared with the relevant team for review.
We value your feedback and hope to be able to assist you more successfully in the future.
Kind regards,
Team Carvela
Terrible
Very bad customer service the agents copy and paste the same message with no resolution. I will not order from Carvela again.
8 mei 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hello there,
Thank you for your feedback. We’re sorry to hear about this.
To allow us to review your concerns further, please respond to the requested information. Once received, we will be able to investigate the matter in more detail and advise further.
Your comments regarding the communication you received have been noted and shared with the relevant team for review. Thank you for taking the time to share your experience with us.
Kind regards,
Team Carvela
I love Carvela shoes
I love Carvela shoes.
Good quality, well made and a wide variety of styles.
Delivery is fast and reliable
28 mei 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hello Tracey,
Thank you for your lovely feedback! We’re delighted to hear that you love Carvela shoes and appreciate the quality, craftsmanship, and variety of styles.
We truly appreciate your support and look forward to welcoming you back again soon!
Kind regards,
Team Carvela
Order & delivery excellent
Order & delivery excellent, I have ordered the same sandals every year as I love them & so comfortable, however, my recent order for these are poor quality, gala mule jewel sandal, the threads started to become loose & leave gaps in sandal on first wear, I couldn't return as on holiday so had to find glue, they are still falling apart so not sure if manufacturing has changed as this is my 4th pair & never had issue before.
1 juni 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hello Lucy,
Thank you for your feedback. We’re pleased to hear that you were happy with the ordering and delivery experience and that you have been a loyal customer of the Gala Mule Jewel Sandal over the years.
We’re sorry to hear about the issues you experienced with your most recent pair. To allow us to investigate this further, please provide your order details. Once we have this information, our team will be able to review the matter and advise further.
Thank you for bringing this to our attention, and we appreciate your continued support.
Kind regards,
Team Carvela
I love Carvela great delivery response…
I love Carvela great delivery response and great product love love love
15 juni 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hi Lisaspreston,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you love Carvela and that you were pleased with both the delivery and your product. Your enthusiasm truly means a lot to us!
We really appreciate your support and look forward to welcoming you back again soon.
Regards,
Team Carvela
If only I read the reviews!
If only I read the reviews!
I ordered a pair of sandals for my wedding and was disappointed to learn that the dimantes were lifting on them. I contacted the customer service and was offered a discount code to give me a free return however the return portal didn't even work - stating that my order could not be found. The full price of these shoes was not insignificant despite getting a discount and the quality just isn't there. I asked for an exchange rather than a refund only to be told that exchanges weren't offered. I am now faced with no refund on the initial delivery fees for the faulty shoes I have received and then further delivery fees if I place a new order - order with caution from this site as really not impressed, nor satisified with the quality. If only I read the reviews before purchasing.
14 juni 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hello Marie,
Thank you for taking the time to share your feedback. We are sorry to hear that the item you received was not as expected.
We have checked and can see that a ticket has already been created regarding this matter. We have also highlighted your case to the relevant team for further review. Please be assured that they will contact you via email and work with you to resolve this issue as quickly as possible.
We appreciate your patience and thank you for bringing this to our attention.
Kind regards,
Team Carvela
Faulty shoes and poor response
Worn shoes once for an hour and realised they were faulty, send clear images over & have been told I have to go out of my way to send them back for an ‘inspection’, really dissapointing and shows no trust in their customers. Why should I have to send them back for an inspection when I’m an honest customer and have provided photos and a description. I spent over £100 on these shoes and have bought many items from carvela and Kurt Geiger. I didn’t even want a refund just a replacement. So dissapointed.
7 juni 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hello There,
Thank you for taking the time to share your feedback. We are sorry to hear about your recent experience and understand your concerns regarding the process required to assess the issue with your item.
We appreciate your loyalty to our brands and understand the importance of having confidence in the products you purchase and the support you receive when something goes wrong. We sincerely apologise for any inconvenience caused.
Please respond to the requested information so we can look into your order further and assist you accordingly.
Kind regards,
Team Carvela
Avoid them
Avoid them, their delivery and customer care is the worst
12 mei 2026
Review zonder uitnodiging
Antwoord van carvela.com
Hello Ka,
Thank you for your feedback. We’re sorry to hear that you were dissatisfied with both the delivery and customer service experience.
To help us investigate your concerns further, please provide additional details regarding your order. Once we have this information, our team will be able to review the matter and advise further.
We appreciate you bringing this to our attention and look forward to hearing from you.
Kind regards,
Team Carvela
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