Outstanding customer service! My order took longer than expected to ship so I contacted the company online and received an immediate reply explaining the delay and when it will ship. I purchase... Toon meer
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Lees wat reviewers zeggen
I have been buying iPhone cases from Dux Ducis for years. They never let me down and protect my phone as well as possible. I have never used a protective screen, as I don't like them, and have always... Toon meer
I made a mistake when ordering two cases. Anna was extremely helpful in getting the cases changed out and new cases ordered. When the cases were held up in customs, Anna's response was clear and dir... Toon meer
I’ve been shopping and buying cases for my iPhones from Cases.com for over 15 years and keep coming back every time I need a new one. My personal favorites are the leather book-form card cases for iPh... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Mobile cases and accessories store.
Contactgegevens
Verenigde Staten
- 1-877-255-8766
- www.cases.com
4,2
Goed
2K reviews
Heeft 71% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Easy transaction process with fast…
Easy transaction process with fast delivery!
Great product at an excellent price!
18 maart 2026
Shipping was fast
16 februari 2026
The item U advertised was different…
The item U advertised was different than item that came in were kind of 2 different things. It was a less quality case than what Otterbox is known for.
16 februari 2026
Antwoord van Cases.com
George, Thank you for your message. I'm sorry to hear that the case did not meet your expectations. The item you received is an authentic OtterBox product, but some OtterBox models (React) are designed to be lighter or slimmer, which can feel different from the more rugged styles the brand is known for.
If the case isn’t what you were expecting, we’d be happy to help. You’re welcome to return it for a refund or exchange it for a different OtterBox model that may better match the level of protection you had in mind. Please contact our support and let us know how you’d like to proceed and we’ll assist you right away.
I was very happy with how efficient and…
I was very happy with how efficient and easy it was to order, and track my purchase from cases.com. I highly recommend them.
16 februari 2026
Antwoord van Cases.com
Hi Gary, we’re sorry for the inconvenience and would be happy to assist with an exchange or a refund. Please reach out to our support team, and we’ll make sure this is taken care of promptly.
My Spigel case is my best case ever
My Spigel case is the best case I've bought for years (for my S24 Ultra) and I'm glad for having find it on Cases.com.
19 januari 2026
Excellent customer service
This is a shoutout specifically to the customer support agent Anna; when my phone case was delivered, I discovered that it was slightly the wrong size! After sharing photos of the phone case and my phone, as well as checking the original phone listing, we were able to determine that the size of my phone was slightly off from what was expected. Anna was a champion throughout the process and helped me find a new phone case that should actually fit. If I have any more trouble at all going forward (and I doubt I will), I am certain she'll be able to help me get things sorted!
13 januari 2026
Review zonder uitnodiging
Case was switched after order placed
I am 100% positive that I ordered the correct cases for my two kids' phones. One case was switched after I placed the order and I couldn't fix it. Now I have to return the wrong case and wait to get the right one back. Irritating because the wrong case was a Christmas gift that arrived after Christmas, and didn't fit my son's phone!
18 december 2025
Antwoord van Cases.com
Thank you for your message. We understand how frustrating this situation feels, especially when the order was intended as a gift. We would like to clarify that we do not switch or modify items after an order is placed—each case is shipped exactly as selected at checkout. That said, we’re happy to review the order details with you and assist with a return or exchange within our return policy to help get the correct case to you as quickly as possible. Please feel free to contact our support team so we can help resolve this.
SLOW SLOW SLOW AND NO RETURNS ALLOWED
It took FOREVER to receive my order (3 weeks). After encountering a problem, they refused to accept a return.
21 december 2025
Review zonder uitnodiging
Antwoord van Cases.com
Hi Carolyn,
Thank you for sharing your feedback. We understand that waiting for an order can be frustrating.
At the time of purchase, this product was clearly advertised as a handmade, made-to-order item, with an estimated production and delivery timeframe of approximately two weeks, which was displayed on the product page prior to checkout. As with all handcrafted items, production begins specifically for each order once it is placed.
Regarding the return request, because this item is custom made to order, it falls outside our return eligibility, as outlined in our return policy. This policy is in place due to the nature of handmade production and is applied consistently to all such orders.
We always strive to be transparent about processing times and policies so customers can make informed decisions before purchasing. If you have any questions or need assistance with the product itself, our support team is always happy to help.
Thank you for your understanding.
I mostly take issue with the time frame…
I mostly take issue with the time frame to receive my order. I think 2 weeks to receive an order is excessive (7 days to confirm and ship & 7 to receive). I was informed of the timeframe after I inquired 5 days after order placed & that it was on the site, I just wasn’t aware prior to ordering. The product is as expected aha so far works and looks fine. I just take issue with the time from order to delivery.
17 november 2025
Antwoord van Cases.com
Thank you for your feedback. We understand that waiting two weeks can feel frustrating. As noted on the product page at the time of purchase, this item requires additional processing and shipping time. We make every effort to be clear and transparent about delivery timeframes, and each product page includes detailed shipping information under Product Information and directly above the Add to Cart button. We appreciate your patience. If you have any concerns or need assistance, please feel free to reach out to our support team.
It took weeks to get my phone case
It took weeks to get my phone case. 3 plus weeks is too long to have to wait.
17 november 2025
Antwoord van Cases.com
Hi Ann, Thank you for your feedback. We understand that waiting over three weeks can feel frustrating. As noted on the product page at the time of purchase, this item requires additional processing and shipping time. We appreciate your patience. If you have any concerns or need assistance, please feel free to reach out to our support team.
Nice rugged case ,and a great fit
Nice rugged case ,and a great fit. Delivery was fast and easy.
17 november 2025
I ordered a leather phone case and its…
I ordered a leather phone case and its way nicer than I thought.you can talk and hear call with case closed.its magnetic.also inside there are 2 slots for credit cards and 1 big slot for whatever you need it for.the leather is very high quality.thank you cases .com ronnie😁😁😁
28 november 2025
Review zonder uitnodiging
Phone is 100% Protected.
Case was 100% as I expected it to be. Total phone protection.
20 oktober 2025
It was supposed to be there on October…
It was supposed to be there on October 31... I'm still waiting. They don't ship from the US. They lie about the delay. Put your money otherwise!!
7 november 2025
Review zonder uitnodiging
The case does not work with my phone…
The case does not work with my phone for smart view
26 september 2025
Antwoord van Cases.com
Thank you for your feedback. We’re sorry to hear the case did not meet your expectations with Smart View on your phone. If you’re not fully satisfied, we do offer a 30-day return period for a refund. Please feel free to reach out to our support team, and we’ll be happy to assist you with the return process.
You have the product I was looking for
10 oktober 2025
Order arrived on time and as ordered!
20 oktober 2025
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